← Customer 14024013

#34410 Quickbooks charge on my cc

Resolved Created Apr 30, 2025, 3:43 PM Resolved Apr 30, 2025, 9:00 PM
System (internal) Apr 30, 2025, 3:43 PM
Created from Lead: https://artichoke.shield.syncromsp.com/leads/32112972/convert
Check-in (internal) Apr 30, 2025, 3:43 PM
Hi Peet,

I have a charge on my credit card for $2,997.00 for QuickBooks and I don’t have a receipt so unclear on what this is for. Could it be the Sage Management QuickBooks startup? And would you know where the receipt is?  Anything for Sage Management should be on Andrews card and not mine if so. I guess I have no idea how (or if I can) log into the Farran QB administration area…

Thanks for your help,

Liz Scaggs

Operations Manager

406-541-9000

[A blue and black logo

Description automatically generated](https://www.farranco.com/)

P.O. BOX 9079

MISSOULA, MT 59807
customer-reply (internal) Apr 30, 2025, 5:31 PM
Not related to Sage

---------------------------------------------------------------

From: Liz Scaggs <[email protected]>
Sent: Wednesday, April 30, 2025 9:43:12 AM
To: Artichoke Consulting <[email protected]>
Cc: Andrew Johnson <[email protected]>
Subject: Quickbooks charge on my cc

Hi Peet,

I have a charge on my credit card for $2,997.00 for QuickBooks and I don’t have a receipt so unclear on what this is for. Could it be the Sage Management QuickBooks startup? And would you know where the receipt is? Anything for Sage Management should be on Andrews card and not mine if so. I guess I have no idea how (or if I can) log into the Farran QB administration area…

Thanks for your help,

Liz Scaggs

Operations Manager

406-541-9000

[embedded image](https://www.farranco.com/)

P.O. BOX 9079

MISSOULA, MT 59807
Artichoke Support - Peet (internal) Apr 30, 2025, 5:53 PM
Liz,

Looks like the yearly renewal for your QuickBooks Pro Desktop:

https://accounts.intuit.com/app/account-manager/productsBilling

Your primary Intuit account that holds your QB licensing is [email protected]:

It's password, passkey, and 2FA are in this 1Password entry:

https://start.1password.com/open/i?a=OOKN55GEERF5TEEVECMRNSMLDQ&v=ehl4mnjr2na45dwp3zzdgcuywi&i=xlh3dkn42ub5nxfjqdfo3v3r2m&h=farranco.1password.comhttps://start.1password.com/open/i?a=OOKN55GEERF5TEEVECMRNSMLDQ&v=ehl4mnjr2na45dwp3zzdgcuywi&i=xlh3dkn42ub5nxfjqdfo3v3r2m&h=farranco.1password.com

It looks like Intuit has raised the price to a point where desktop pro is more expensive to renew than desktop enterprise. Does FRP use QuickBooks Payroll integration?

Cheers.Peet
customer-reply (internal) Apr 30, 2025, 6:39 PM
Hi Peet,

Ok thank you. I will let Mark decide on Enterprise we don’t do the payroll but if Enterprise has the same functions as what we are using now and is less expensive then I thin we should consider it.

Thank you,

Liz Scaggs

Operations Manager

406-541-9000

[embedded image](https://www.farranco.com/)

P.O. BOX 9079

MISSOULA, MT 59807

From: Artichoke Support - Peet <[email protected]>
Sent: Wednesday, April 30, 2025 11:54 AM
To: Liz Scaggs <[email protected]>
Cc: Andrew Johnson <[email protected]>
Subject: Quickbooks charge on my cc (message id: 94379541)
Artichoke Support - Peet (internal) Apr 30, 2025, 8:09 PM
Liz and Mark,

Enterprise is not required to be purchased with payroll, there's Silver, Gold, and Platinum. Only gold and platinum come with Payroll. List for 3 users is ~$3400, ~$3,800, and ~$4,300 per year respectively. If you'd like to move to Enterprise, I've been working with an Intuit authorized reseller that can discount from list. I think they're able to get Silver 3 user under the $2,997.00 you've paid for your Pro renewal.

As far as I'm aware, you can be refunded for Intuit purchased/renewal for 60days. If you'd like me to get you Exact enterprise pricing, let me know.

FYI: While there are a lot of differences between enterprise and pro, i think the most obvious stand out is the ability to open multiple (2) company files at once.

Cheers.Peet
customer-reply (internal) Apr 30, 2025, 8:33 PM
Ok thank you. I think Mark would like to hold off for now.

Liz Scaggs

Operations Manager

406-541-9000

[embedded image](https://www.farranco.com/)

P.O. BOX 9079

MISSOULA, MT 59807

From: Artichoke Support - Peet <[email protected]>
Sent: Wednesday, April 30, 2025 2:09 PM
To: Liz Scaggs <[email protected]>
Cc: Mark Wallingford <[email protected]>; Andrew Johnson <[email protected]>
Subject: Quickbooks charge on my cc (message id: 94379541)