#34402 scan

Resolved Created Apr 29, 2025, 3:04 PM Resolved Apr 29, 2025, 11:53 PM

RMM Agent (internal) Apr 29, 2025, 3:04 PM

Subject: scan Description: Hello Peet, I'm not recieving scans from the printer upstairs into the my scan folder. I tried adding it with no success, but I am certain you will. Thanks, Kris

RMM Script (internal) Apr 29, 2025, 3:04 PM

Assigned Contact Info:
Name: 
Email: 
Phone: 

===========================

Customer Entered Contact Info:
Name: Kris
Email: [email protected]
Phone: 406-240-4754

Artichoke Support - Peet (internal) Apr 29, 2025, 11:37 PM

Kris,

Sorry I missed this earlier today. I'm trying to work out exactly what you're not reaching. Is the Scanner successfully scanning to your destination folder, or is it throwing an error when you're scanning at the device?

Are you looking here: "U:\Scans\Kris"

Attached are the files from that folder that were scanned with today's date.

Cheers.Peet

customer-reply (internal) Apr 29, 2025, 11:47 PM

I eventually found the file and made it a shortcut. Thanks for responding Peet
Sent from my iPhone

On Apr 29, 2025, at 5:38 PM, Artichoke Support - Peet <[email protected]> wrote: