#34292 authenticator won't send/receive a code to log in

Resolved Created Apr 21, 2025, 7:16 PM Resolved Apr 21, 2025, 8:33 PM

RMM Agent (internal) Apr 21, 2025, 7:16 PM

Subject: authenticator won't send/receive a code to log in Description: unable to recieve emails on my phone currently

RMM Script (internal) Apr 21, 2025, 7:16 PM

Assigned Contact Info:
Name: 
Email: 
Phone: 

===========================

Customer Entered Contact Info:
Name: Reid Birgenheier
Email: [email protected]
Phone: 4062146749

Artichoke Support - Peet (internal) Apr 21, 2025, 8:13 PM

Reid,

Joe opened a ticket on this Friday and below is my response. Where you able to attempt to reset your MS Authenticator?

Cheers.Peet
###
It looks as though Reid has upgraded his phone and did not sign into/configure MS Authenticator before getting rid of or deleting his old phone? Please have him delete his existing "BSB" account in Microsoft Authenticator. Then add it back either directly in Microsoft Authenticator, or by logging into https://aka.ms/mfasetup (this is easier if logged into on a computer).

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customer-reply (internal) Apr 21, 2025, 8:20 PM

I was able to reset it, I’ve been using the same phone for quite a while now so I’m not sure why it all the sudden stopped working, regardless we’re back up and running!
Reid Birgenheier

On Apr 21, 2025, at 2:14 PM, Artichoke Support - Peet <[email protected]> wrote:



You don't often get email from [email protected]. [Learn why this is important](https://aka.ms/LearnAboutSenderIdentification)

Artichoke Support - Peet (internal) Apr 21, 2025, 8:33 PM

Great to hear.

Cheers.Peet