#34215 Re: Phone Error

Resolved Created Apr 17, 2025, 1:56 PM Resolved Apr 17, 2025, 5:33 PM

System (internal) Apr 17, 2025, 1:56 PM

Created from Lead: https://artichoke.shield.syncromsp.com/leads/31866913/convert

Check-in (internal) Apr 17, 2025, 1:56 PM

Peet, it sounds like Cole had a setting that was toggled off. Seems to be working now.

E

On Apr 16, 2025, at 4:26 PM, EJ Porth <[email protected]> wrote:


Peet, Found a little error. When Cole receives calls on his personal line, the caller gets a message from Verizon Wireless that the call cannot be completed as dialed. His voicemail is set up.

Can you look into? It appears that the call is going through so i'm not sure why he wouldn't be getting any voicemails or the message is being played.

Cole's number is 406-823-3313

Thanks! I will look at your other emails tomorrow!
E

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EJ PORTH
Associate Director
406.920.4501
212 S. Wallace Suite 101 ▪ Bozeman, MT 59715
[www.GVLT.org](http://www.gvlt.org/) ▪ Watch our video – [Building Community Through Trails and Open Space](https://youtu.be/zLQphVUuiAA?si=tINgq7sPSs8_qSxU)

customer-reply (internal) Apr 17, 2025, 2:52 PM

Sounds like YOU figured it out. Thanks Peet!

On Apr 17, 2025, at 7:56 AM, Artichoke Consulting <[email protected]> wrote:

Artichoke Support - Peet (internal) Apr 17, 2025, 5:33 PM

Yup, yup. Fixed it last night with the intention to reply today.

If you look here as an admin: https://admin.teams.microsoft.com/users/48289098-2614-4354-803e-19769e23a3df/voice

You can see the "Call answering rules" section. His was set to forward to an undefined number. Not sure what it was set to or attempted to be set to, but setting it to "Ring Cole Herdman's devices" allows his devices to ring.

Cheers.Peet