#34085 Main line disconnected

Resolved Created Apr 10, 2025, 7:08 PM Resolved Oct 15, 2025, 3:20 PM

System (internal) Apr 10, 2025, 7:08 PM

Created from Lead: https://artichoke.shield.syncromsp.com/leads/31735779/convert

Check-in (internal) Apr 10, 2025, 7:08 PM

Hi Peet, left you a VM but I cancelled our spectrum yesterday and now we’re getting folks calling saying our line is disconnected. Someone on staff tested it and indeed, it appears people can’t call in.

Any thoughts on how to fix this?

EJ

customer-reply (internal) Apr 10, 2025, 9:22 PM

On hold but Spectrum is saying they still own the number. The port is pending and will be completed tomorrow at 1pm. I'm not going to try to reinstate our service for just that short time.

Hoping it all gets sorted tomorrow. I'll do some testing and keep you posted.

E

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From: EJ Porth
Sent: Thursday, April 10, 2025 1:07 PM
To: Artichoke Support Peet <[email protected]>
Subject: Main line disconnected

Hi Peet, left you a VM but I cancelled our spectrum yesterday and now we’re getting folks calling saying our line is disconnected. Someone on staff tested it and indeed, it appears people can’t call in.

Any thoughts on how to fix this?

EJ

Artichoke Support - Peet (internal) Apr 11, 2025, 8:37 PM

EJ,

A bit bumpy on the number porting, for sure, but the number is ported and working. And everything else seems to be in order. See you Tuesday.

Cheers.Peet

customer-reply (internal) Apr 11, 2025, 8:46 PM

Yep! Tested it too. Fab! Thanks Peet! Have a great weekend.
E

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From: Artichoke Support - Peet <[email protected]>
Sent: Friday, April 11, 2025 2:37 PM
To: EJ Porth <[email protected]>
Subject: Main line disconnected (message id: 93761638)

[email protected] (internal) Oct 15, 2025, 3:20 PM

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