#34002 Main line 8404

Created from Lead: https://artichoke.shield.syncromsp.com/leads/31662181/convert

Peet, when we tried testing this temporary set up for our main line, it rang and then kicked to the auto attendant but didn't ring on Elin's phone.

Not the end of the world. People can still leave voicemails and get to staff.

Just wanted you to know. We can schedule another call to finish our list but until then, just reach out with any updates related to the main line.

Thanks!
EJ

[embedded image]

EJ PORTH
Associate Director
406.920.4501
212 S. Wallace Suite 101 ▪ Bozeman, MT 59715
[www.GVLT.org](http://www.gvlt.org/)▪Watch our video –[Building Community Through Trails and Open Space](https://youtu.be/zLQphVUuiAA?si=tINgq7sPSs8_qSxU)

If Elin changes the place that it rings to "Routing AutoAttendant (ResAcct)" instead of "Pickup AutoAttendant (ResAcct)" it can skip the stage where it tries to ring back to Elin's number.

But calls to the 8404 number should first ring Elin's phone/teams just like calls to +1 406 920 4501 should ring your phone/teams.

I have a ticket open with Microsoft that you can see in your M365 Admin panel under the "?". Here's a screen capture:

https://screenshot.artichoke.consulting/hlfPVmK5vzWrB78GRbhJ

I'll let you know when they respond with anything actionable.

Cheers.Peet

Thanks Peet. We'll stay tuned. Would you advise not cancelling our spectrum plan yet then?

I will wait to schedule our final call until we get some resolution on this.

E

---------------------------------------------------------------

From: Artichoke Support - Peet <[email protected]>
Sent: Monday, April 7, 2025 3:40 PM
To: EJ Porth <[email protected]>
Cc: Elin Hert <[email protected]>
Subject: Main line 8404 (message id: 93641123)

EJ,

I've made a bit of progress here. It turns out that I was not wrong about the port date and time for your primary number. It was/is scheduled for Friday at 1PM. The status of your primary number is "Porting pending" and I would not be surprised if the issue with changing its usage to "Voice app" is tied directly to this status.

The Teams support rep finally scheduled a call with me today. I showd him that behavior I described when opening the ticket and he directed me to open a ticket with a different group. (◔_◔) That said, I've opened a ticket with the PSTN support group. You can view the ticket here: https://pstnsd.powerappsportals.com/edit-ticket/?id=2ccbdeb6-7d15-f011-9d48-002248d89da1

I've asked them two questions.

- Will the issue resolve itself after the number is "fully" ported Friday at 1PM?
- Is it possible to address the issue sooner?

I'll let you know.

Cheers.Peet

Automation AutoResolve-Waiting for Customer ran on this ticket. Actions: Change Status to Resolved