#33912 Printer issues

Resolved Created Apr 3, 2025, 7:29 PM Resolved Apr 4, 2025, 5:31 PM

System (internal) Apr 3, 2025, 7:29 PM

Created from Lead: https://artichoke.shield.syncromsp.com/leads/31587259/convert

Check-in (internal) Apr 3, 2025, 7:29 PM

Hi Peet,

I screwed up my printers when trying to add the brother back as a second printer just for checks. Now I can not print to either of them, can you help? I can not get the wizard to run and have no idea what I did unfortunately.

Sorry,

Liz Scaggs

Operations Manager

406-541-9000

[embedded image](https://www.farranco.com/)

P.O. BOX 9079

MISSOULA, MT 59807

customer-reply (internal) Apr 3, 2025, 7:33 PM

Nevermind, I got the main one to print, I just can not print on the brother printer still. We did have it set up at the office where I could print to both, maybe I just don’t have the cord plugged in to the correct input or something…

Liz Scaggs

Operations Manager

406-541-9000

[embedded image](https://www.farranco.com/)

P.O. BOX 9079

MISSOULA, MT 59807

From: Liz Scaggs
Sent: Thursday, April 3, 2025 1:29 PM
To: Artichoke Consulting <[email protected]>
Subject: Printer issues
Importance: High

Hi Peet,

I screwed up my printers when trying to add the brother back as a second printer just for checks. Now I can not print to either of them, can you help? I can not get the wizard to run and have no idea what I did unfortunately.

Sorry,

Liz Scaggs

Operations Manager

406-541-9000

[embedded image](https://www.farranco.com/)

P.O. BOX 9079

MISSOULA, MT 59807

Artichoke Support - Peet (internal) Apr 3, 2025, 8:34 PM

Liz,

I'm surprising my kids with an opening day trip to the Minecraft Movie. I can reach out once the show's over, but it might be outside of business hours ... 6:00 or 6:30. Would you like me try you then or in the AM tomorrow?

Cheers.Peet

customer-reply (internal) Apr 3, 2025, 8:47 PM

Tomorrow is just fine, have fun.

Liz Scaggs

Operations Manager

406-541-9000

[embedded image](https://www.farranco.com/)

P.O. BOX 9079

MISSOULA, MT 59807

From: Artichoke Support - Peet <[email protected]>
Sent: Thursday, April 3, 2025 2:35 PM
To: Liz Scaggs <[email protected]>
Subject: Printer issues (message id: 93522104)

Artichoke Support - Peet (internal) Apr 4, 2025, 5:31 PM

Liz,

Just noting that we put the Brother Printer on the wifi SSID "FRP-Device". I configured a static DHCP map for the printer so it will always get the same IP, and configured your computer to print to that ip (10.10.250.100).

Cheers.Peet