← Customer 14024013

#33310 Ipad Access

Resolved Created Mar 14, 2025, 7:25 PM Resolved Sep 26, 2025, 3:20 PM
System (internal) Mar 14, 2025, 7:25 PM
Created from Lead: https://artichoke.shield.syncromsp.com/leads/31170054/convert
Check-in (internal) Mar 14, 2025, 7:25 PM
Hi Peet,

I have the old ipad that Curtis Williams was using. Issue is he doesn’t recall the pin to gain access…

Do you have a magic way of getting in or resetting the ipad?

Thanks,

Andrew

Andrew Johnson

VP of Construction Management

406.595.7876

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Artichoke Support - Peet (internal) Mar 14, 2025, 9:56 PM
Andrew,

I can get the device back into production, but we have a catch22 here. I can remotely wipe the iPad, but it must be online to do so. It's possible that it has stored with in it the passwords for FRP-Guest or FRP-Staff Wifi.

If you have the ability to create a WiFi network with the name "FRP-Guest" and it's password (linked below) or FRP-Staff  and it's password (linked below), it's possible that the device would come online and could be remotely managed. Otherwise, I can DFU wipe the device in person and reactivate it.

Let me know if you think you have it online at any point.

Cheers.Peet

Here are the network's credentials:
https://start.1password.com/open/i?a=OOKN55GEERF5TEEVECMRNSMLDQ&v=qy5gvvypnyk3fnokjr53k6kc7i&i=sxhl3whiisopp44d756ili3o2y&h=farranco.1password.com

https://start.1password.com/open/i?a=OOKN55GEERF5TEEVECMRNSMLDQ&v=qy5gvvypnyk3fnokjr53k6kc7i&i=w2d4k3zvmnvs3ssqvvjnv42wi4&h=farranco.1password.com
customer-reply (internal) Mar 17, 2025, 7:40 PM
Peet –

Seems it would be easier to complete the wipe in person. Is there an address I can send the ipad to for you to get this completed?

Thanks,

Andrew Johnson

VP of Construction Management

406.595.7876

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From: Artichoke Support - Peet <[email protected]>
Sent: Friday, March 14, 2025 3:57 PM
To: Andrew Johnson <[email protected]>
Subject: Ipad Access (message id: 92718821)
Artichoke Support - Peet (internal) Mar 17, 2025, 7:41 PM
Not a problem.

1805 Bancroft St. Ste. 5
Missoula, MT 59801

Cheers.Peet
[email protected] (internal) Sep 26, 2025, 3:20 PM
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