← Customer 13348427

#33240 AGMSO Unifi Migration

Resolved 2 Normal Created Mar 11, 2025, 5:17 PM Resolved Oct 15, 2025, 12:07 AM
Artichoke Support - Peet (internal) Mar 11, 2025, 5:17 PM 
Brandon,

Attached is the Alphagraphics Site for migration.
The best way to handle this would be to import the attached Site, then invite email: "[email protected]" username:"artichoke" as an administrator on that site. Once I can access the site on your controller I can manage the migration of the AGMSO Site to your controller.

Here's a screen capture of the adding email: "[email protected]" username:"artichoke" as a site administrator within the Unifi controller. As long as you have your devices are registered with unifi, please make sure to keep "Remote Access" checked:

https://screenshot.artichoke.consulting/wWbJhVFZFg384Ll91Gty

Cheers.Peet
Artichoke Support - Peet (internal) Mar 11, 2025, 5:20 PM 
Brandon,

Attached is the Alphagraphics Site for migration.
The best way to handle this would be to import the attached Site, then invite email: "[email protected]" username:"artichoke" as an administrator on that site. Once I can access the site on your controller I can manage the migration of the AGMSO Site to your controller.

Here's a screen capture of the adding email: "[email protected]" username:"artichoke" as a site administrator within the Unifi controller. As long as you have your devices are registered with unifi, please make sure to keep "Remote Access" checked:

https://screenshot.artichoke.consulting/wWbJhVFZFg384Ll91Gty

Cheers.Peet
customer-reply (internal) Mar 13, 2025, 6:26 PM 
Thank you, sorry I am just getting caught up from my trip. You should see an invite coming through.

On Tue, 11 Mar 2025 at 11:20, Artichoke Support - Peet <[email protected]> wrote:
Artichoke Support - Peet (internal) Mar 13, 2025, 8:12 PM 
Brandon,

Thanks for the invite. It looks like you made me a Site Admin, but on an existing site. Could you please import the attached site and make my account an administrator on the resulting "Alphagraphics Missoula" site?

Below is a screen capture for the first part of importing a new site .. I cannot finish the import as the site already exists.
https://screenshot.artichoke.consulting/S2z8TWhFYGlq8qp5bqsm

Let me know if you have any questions.

Peet
Artichoke Support - Peet (internal) Mar 19, 2025, 5:12 PM 
Brandon,

Thanks a million for the fix on the network controller. My only issue is that since I'm routed to your controller via the unifi ui site, I don't have a way to find your public inform URL. It should be something like "http://unifi.[speedyURL.com:8080/inform"](http://unifi:8080/inform%22) or "http://123.123.123.123:8080/inform".

Thanks.Peet
Artichoke Support - Peet (internal) Apr 16, 2025, 11:26 PM 
Brandon,

Just reaching out again about your public unifi inform url:

Brandon,

Thanks a million for the fix on the network controller. My only issue is that since I'm routed to your controller via the unifi ui site, I don't have a way to find your public inform URL. It should be something like "[http://unifi.](http://unifi./)[speedyURL.com:8080/inform"](http://unifi:8080/inform%22) or "http://123.123.123.123:8080/inform".

Thanks.Peet
customer-reply (internal) Apr 17, 2025, 2:39 PM 
Sorry Peet I thought I had sent this. The public unifi inform url is http://107.174.68.69:8080/inform

On Wed, 16 Apr 2025 at 17:26, Artichoke Support - Peet <[email protected]> wrote:
Artichoke Support - Peet (internal) Apr 21, 2025, 10:33 PM 
Brandon,

All the active Unifi devices are migrated. It sounds like one of the small switches that was in use is currently offline. I'll have Kip bring it online and then everything will be accounted for.

Cheers.Peet
Ticket Automation (internal) Oct 15, 2025, 12:07 AM 
Automation AutoResolve-Waiting for Customer ran on this ticket. Actions: Change Status to Resolved