#33149 Remote Access (Remote Access-windows64-offline.exe) - UAC Authorization Requested

Resolved 2 Normal Created Mar 6, 2025, 9:50 PM Resolved Mar 6, 2025, 9:50 PM

System (internal) Mar 6, 2025, 9:50 PM

Admin Portal Link
https://msp.autoelevate.com/requests/dfe145b8-0a7d-43bb-939f-df5b7176ead4

General Information
Company Name: Alphagraphics Missoula
Computer Name: EFI-24620
Logged In User: User
Privilege Level: Administrator

App Information
Name: Remote Access
Description: SimpleHelp Remote Access Client
Vendor: SimpleHelp Ltd
Version: 5.5.8.0
Path: C:\Users\User\Downloads\Remote Access-windows64-offline.exe
File Hash: 36a8147b3e00f9d9cb6cba3b9efc888a5dfb6d18eaef9ad14d565862dd1e2440

Security Check Information
Publisher Cert Verified? True
Anti-Virus Enabled? False
Anti-Virus Up-To-Date? False
System Restore Enabled? True
Windows Update Enabled? True

Artichoke Support - Peet (internal) Mar 6, 2025, 9:50 PM

Malware Scan: No Matching Scans Listed

Artichoke Support - Peet (internal) Mar 6, 2025, 9:50 PM

Alert notice sent back to workstation. Original source file located, user LAUNCHED app.

Started	Ended	Hours	Notes
—	—	0.00h	Remote Access: SimpleHelp Remote Access Client (C:\Users\User\Downloads\Remote Access-windows64-offline.exe) was APPROVED by Peet McKinney for this instance only.