#33057 Pats email

Resolved Created Mar 3, 2025, 5:54 PM Resolved Mar 3, 2025, 7:57 PM

System (internal) Mar 3, 2025, 5:54 PM

Created from Lead: https://artichoke.shield.syncromsp.com/leads/30915194/convert

Check-in (internal) Mar 3, 2025, 5:54 PM

Hi Peet,

It looks like Pat’s emails are no longer syncing to my inbox anymore, can you please help me fix this? Thursday the 27th was the last day I received emails for that account. It also stopped going to Jim’s email on Thursday as well so I attached him into this ticket too.

Thanks!

Liz Scaggs

Operations Manager

406-541-9000

[embedded image](https://www.farranco.com/)

P.O. BOX 9079

MISSOULA, MT 59807

Artichoke Support - Peet (internal) Mar 3, 2025, 7:55 PM

Liz,
This set up is based on the forwarding feature of Outlook. Checking the settings for [email protected] it seems to only forward to [email protected] instead of [email protected].

I checked with Pat and the change wasn't intentional on his part. So email to [email protected] should have been being delivered to [email protected], but not to the shared mailbox [email protected].

All that said, his mailbox is now configured to deliver to "[email protected]" which both you and Jim have access to.

Cheers.Peet

customer-reply (internal) Mar 3, 2025, 7:57 PM

Thank you Peet.

Liz Scaggs

Operations Manager

406-541-9000

[embedded image](https://www.farranco.com/)

P.O. BOX 9079

MISSOULA, MT 59807

From: Artichoke Support - Peet <[email protected]>
Sent: Monday, March 3, 2025 12:56 PM
To: Liz Scaggs <[email protected]>
Cc: Jim McLeod <[email protected]>
Subject: Pats email (message id: 92294845)