← Customer 13348427

#32998 SyncroMSP RMM asset account migration.

Resolved 2 Normal Created Feb 28, 2025, 7:01 PM Resolved Mar 4, 2025, 10:47 PM
Artichoke Support - Peet (internal) Feb 28, 2025, 7:01 PM 
Brandon,

I can work on scripting and automation for migrating AGMSO's "Syncro devices" from my Syncro tenant to yours next week. Ensuring my agent is fully purged was an issue for both Alpha and AG-SysAdmin. Simply uninstalling my agent and attempting to install yours caused errors during the install process.

The macOS Agent is more straight-forward, but will need to be configured in their MDM, Mosyle.

Could you provide URL's for both the Windows (msi) and macOS agent installer for your tenant.

Cheers.Peet
customer-reply (internal) Feb 28, 2025, 7:35 PM 
Here is our link, thank you for your help

https://rmm.syncromsp.com/dl/msi/djEtMjk0NjM3MzQtMTcxMzgxMzk2MS01NjQyMC0zMjQyOTEy

On Fri, 28 Feb 2025 at 12:01, Artichoke Support - Peet <[email protected]> wrote:
Artichoke Support - Peet (internal) Feb 28, 2025, 7:53 PM 
And the link for macOS?

Thanks.Peet
customer-reply (internal) Mar 3, 2025, 5:24 PM 
Sorry about that

https://production.kabutoservices.com/desktop/macos/setup?token=49df2db3-7ab1-4053-b4b3-482332d83dca

On Fri, 28 Feb 2025 at 12:53, Artichoke Support - Peet <[email protected]> wrote:
Artichoke Support - Peet (internal) Mar 4, 2025, 10:18 PM 
Brandon,

These devices should be migrated from my Syncro to yours. The macs were straight forward, but a few This was a bigger lift than expected, for the Windows boxes. There were several issues with the removal and reinstallation of the agent. For your notes:

Make sure to remove the following directory. I had several devices that had a cached installer.exe file in that directory which caused the MSI installation to fail

rmdir "C:\Windows\Installer\$PatchCache$\Managed\D3D65F7B3DA21204D963B3E9C9F9EB33" /s /q
Make sure to completely remove the RepairTech registry key:

reg delete HKLM\Software\WOW6432Node\RepairTech\ /f

Use IIS Crypto (https://www.nartac.com/Products/IISCrypto/Deprecated) on any Win 7/Server 2008 device. Set to best practices, then enable these two ciphers:
TLS_DHE_RSA_WITH_AES_256_GCM_SHA384 and TLS_DHE_RSA_WITH_AES_128_GCM_SHA256. Then reboot.

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Thanks.Peet
customer-reply (internal) Mar 4, 2025, 10:21 PM 
Amazing, thank you so much and I apologize for this being a bigger lift then expected. I can see all the assets on my end. Thank you for sharing those notes with me as well.

On Tue, 4 Mar 2025 at 15:18, Artichoke Support - Peet <[email protected]> wrote:
customer-reply (internal) Mar 4, 2025, 10:23 PM 
I am noticing that the Alpha Server and the sysadmin server are showing as offline? did the script impact the boxes?

On Tue, 4 Mar 2025 at 15:20, Brandon Ditty <[email protected]> wrote:

Amazing, thank you so much and I apologize for this being a bigger lift then expected. I can see all the assets on my end. Thank you for sharing those notes with me as well.

On Tue, 4 Mar 2025 at 15:18, Artichoke Support - Peet <[email protected]> wrote:
Artichoke Support - Peet (internal) Mar 4, 2025, 10:32 PM 
No worries about the agent installer issues. It's a SyncroMSP issue. Too bad I can't send the bill for it to them :D. They're miserable about cleaning up documentation or rewriting their scripts when given new info.

AG-SysAdmin and Alpha both had the Syncro agent removed. I'm not sure where they were caught with the uninstall script, but they're back online now.

Cheers.Peet
customer-reply (internal) Mar 4, 2025, 10:46 PM 
Awesome! Thank you!

On Tue, 4 Mar 2025 at 15:32, Artichoke Support - Peet <[email protected]> wrote: