← Customer 13348427

#32997 AGMSO Windows Server to Synology migration (was "MightyCall - You Have a New Voicemail")

Resolved 2 Normal Created Feb 28, 2025, 6:00 PM Resolved Oct 15, 2025, 5:24 PM
System (internal) Feb 28, 2025, 6:00 PM
Created from Lead: https://artichoke.shield.syncromsp.com/leads/30864239/convert
Check-in (internal) Feb 28, 2025, 6:00 PM
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You have a new voicemail
Hi, Artichoke Support!
You have a voicemail:

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Feb 28, 2025 10:58 AM from +15418420444

my name is Brandon Petit my email is P Diddy the ITT has Indy I TTYL at Alpha graphics.com we are needing to Margaret everybody in the Missoula Alpha Graphics location to our new Sonoma Gina's device preferably this Monday also wants to remove everyone from the old server to to so it's not easy to make a mistake to have two files in two places one other thing I want to do is do a final copy to pick her up other loose flowers I will need to switched Syncro so we can have access to remote into the devices please reach out to me again my email is b Diddy at Alpha graphics.com thank you

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MightyCall
Artichoke Support - Peet (internal) Feb 28, 2025, 6:53 PM
Brandon, this is the translation of your VM to ticket:

my name is Brandon Petit my email is P Diddy the ITT has Indy I TTYL at Alpha graphics.com we are needing to Margaret everybody in the Missoula Alpha Graphics location to our new Sonoma Gina's device preferably this Monday also wants to remove everyone from the old server to to so it's not easy to make a mistake to have two files in two places one other thing I want to do is do a final copy to pick her up other loose flowers I will need to switched Syncro so we can have access to remote into the devices please reach out to me again my email is b Diddy at Alpha graphics.com thank you

Just an FYI, it's cleaner to just send an email to [email protected] to open a new.

We really do need to build a plan and schedule for this migration. I'm excited to move Alpha to modern storage on fresh drives and hardware. With planning, the migration can virtually invisible for the users with little to no disruption in their current workflow. I have performed this exact type of migration for several clients and can help you stage the move with the least amount of interruption for the AGMSO staff.

I'm not sure the driver behind the proposed Monday deadline, but this is not a project that I can tackle unscheduled the day of. We can schedule some time here: https://artichoke.consulting/schedule/peet to plan for this transition.

I'll open a separate ticket in a moment for the Syncro account migration.

Cheers.
Artichoke Support - Peet (internal) Mar 4, 2025, 10:23 PM
Brandon,

Reaching out again here. You can schedule some time with me here https://artichoke.consulting/schedule/peet
There seemed to be some urgency when we spoke last week, so I'd like to get the planning kicked off as soon as is convenient for you.

Cheers.Peet

Brandon, this is the translation of your VM to ticket:

my name is Brandon Petit my email is P Diddy the ITT has Indy I TTYL at Alpha graphics.com we are needing to Margaret everybody in the Missoula Alpha Graphics location to our new Sonoma Gina's device preferably this Monday also wants to remove everyone from the old server to to so it's not easy to make a mistake to have two files in two places one other thing I want to do is do a final copy to pick her up other loose flowers I will need to switched Syncro so we can have access to remote into the devices please reach out to me again my email is b Diddy at Alpha graphics.com thank you

Just an FYI, it's cleaner to just send an email to [email protected] to open a new.

We really do need to build a plan and schedule for this migration. I'm excited to move Alpha to modern storage on fresh drives and hardware. With planning, the migration can virtually invisible for the users with little to no disruption in their current workflow. I have performed this exact type of migration for several clients and can help you stage the move with the least amount of interruption for the AGMSO staff.

I'm not sure the driver behind the proposed Monday deadline, but this is not a project that I can tackle unscheduled the day of. We can schedule some time here: https://artichoke.consulting/schedule/peet to plan for this transition.

I'll open a separate ticket in a moment for the Syncro account migration.

Cheers.
customer-reply (internal) Mar 4, 2025, 10:49 PM
The primary goal was to establish Syncro access to the devices to assist with troubleshooting during the file server migration. The transfer has already been completed using FreeFileSync, and we are now fully operational on the new server. You can close this ticket

I really appreciate all of your help.

On Tue, 4 Mar 2025 at 15:23, Artichoke Support - Peet <[email protected]> wrote:
[email protected] (internal) Oct 15, 2025, 5:24 PM
Edits made via Bulk Update Tool - see change log for this timestamp