#32864 Still not able to update

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Hey Peet,

I tried twice to enter my password for the OS update and it isn’t working. Out of fear of entering it too many times and getting locked out, I’ve abandoned my efforts. Let me know how you’d like to proceed with the issues on this.

Thanks,
Kit

Ticket split from [32192](/tickets/91200355)

Hey Peet- I’m getting a software update prompt that is requiring singing in by a FVLT admin. Is this something we can change so I can manage my own software updates? I checked in with Boston and he said this is a Peet issue. Thanks in advance.

Kit

From: Artichoke Support - Peet <[email protected]>
Date: Monday, February 3, 2025 at 11:18 AM
To: Kit Fischer <[email protected]>
Subject: Fwd: New computer setup (message id: 91200355)

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Kit,
I just need to know what software you're updating, and I'll add it to the "Managed Software Center.app". If you're being prompted by the macOS Software Update for a password, your account password should be all the required authentication it needs to apply the update.

Cheers.Peet

It’s the OS update to 15.3.1

I have typed in my password under the FLVT Admin banner and it is not letting it proceed.

From: Artichoke Support - Peet <[email protected]>
Date: Friday, February 21, 2025 at 11:37 AM
To: Kit Fischer <[email protected]>
Subject: Fwd: New computer setup (message id: 91200355)

This is an issue with your user on that computer. Somehoe, your user is not a volume owner and does not have a SecureToken. I'm not sure the steps involved to get your account to this state, but I'll need your current login password to repair your account and add a secure token.

Could you please enter your current login password in this record on 1Password:

https://start.1password.com/open/i?a=OMSUMMZUC5HHJLBSB2JM2EZ44U&v=fp22t4kcbxoruqcjcg5cbc2avy&i=cr6u24ood26k5tvsty5k5mzdh4&h=my.1password.com

If your computer remains on, I should be able to fix it within a few minutes of having your password.

Cheers.Peet

The link is not working on my end to enter my login password. Please advise on how to provide password. Feel free to call. 241-3121. I’m around for the next 10-15 min.

From: Artichoke Support - Peet <[email protected]>
Date: Friday, February 21, 2025 at 12:33 PM
To: Kit Fischer <[email protected]>
Subject: Fwd: New computer setup (message id: 91200355)

End of history from [32192](/tickets/91200355)

Kit,

Please do not enter a password for "FVLT Admin" or "fvltadmin". If you attempt to authenticate, please only attempt with your username/password. Each time you authenticate incorrectly to "FVLT Admin" or "fvltadmin" it locks the account for 8 hours. I will look at the issue tomorrow after the account is able to accept an authentication attempt again.

Thanks.Peet

Just an FYI, this is the password window- there’s not a toggle for admin or fvltadmin

[embedded image]

From:Artichoke Support - Peet <[email protected]>
Date: Monday, February 24, 2025 at 10:18 AM
To: Kit Fischer <[email protected]>
Subject: Still not able to update (message id: 91944270)

Thanks for letting me know. I never would have guessed that's the type of window you are seeing. It's presenting you with that type of login, which should only authenticate against your user. But somehow, it's authenticating against FVLTAdmin ... at least the timing seems like that's the case. Thanks for the heads up.

Regardless, please skip entering a password there until I can confirm you have volume ownership and a securetoken attached to your account.

Cheers.Peet

Automation AutoResolve-Waiting for Customer ran on this ticket. Actions: Change Status to Resolved