#32800 Fiserv_SHIP (Fiserv_SHIP_RangerForDigitalCheckTSSeries_4.9.6.0-2.2.4.0_RR_v2.2.2.1.exe) - UAC Authorization Requested

Resolved 2 Normal Created Feb 21, 2025, 9:27 PM Resolved Feb 21, 2025, 9:27 PM

System (internal) Feb 21, 2025, 9:27 PM

Admin Portal Link
https://msp.autoelevate.com/requests/3538ab8a-a120-4e18-b9dc-5c2a6fd74e80

General Information
Company Name: Alphagraphics Missoula
Computer Name: AG-BOOKKEEPERNE
Logged In User: jbuker
Privilege Level: Standard User

App Information
Name: Fiserv_SHIP
Description: Fiserv_SHIP
Vendor: Fiserv
Version: 3.3.0.0
Path: C:\Users\jbuker\Downloads\Fiserv_SHIP_RangerForDigitalCheckTSSeries_4.9.6.0-2.2.4.0_RR_v2.2.2.1.exe
File Hash: f8d62cf0f7ef207cf717a58b3e6f4f6c2e80cf026af7f9a8b2f07db51b0dffd8

Security Check Information
Publisher Cert Verified? True
Anti-Virus Enabled? True
Anti-Virus Up-To-Date? True
System Restore Enabled? True
Windows Update Enabled? True

Artichoke Support - Peet (internal) Feb 21, 2025, 9:27 PM

3 of 70 Scans Indicate Malware: https://www.virustotal.com/gui/file/f8d62cf0f7ef207cf717a58b3e6f4f6c2e80cf026af7f9a8b2f07db51b0dffd8/detection/f-f8d62cf0f7ef207cf717a58b3e6f4f6c2e80cf026af7f9a8b2f07db51b0dffd8-1731376805

Artichoke Support - Peet (internal) Feb 21, 2025, 9:28 PM

Alert notice sent back to workstation. Original source file located, user LAUNCHED app.

Started	Ended	Hours	Notes
—	—	0.00h	Fiserv_SHIP: Fiserv_SHIP (C:\Users\jbuker\Downloads\Fiserv_SHIP_RangerForDigitalCheckTSSeries_4.9.6.0-2.2.4.0_RR_v2.2.2.1.exe) was APPROVED by Peet McKinney for this Company.