#32711 Barriers to updating

Resolved Created Feb 19, 2025, 4:41 PM Resolved Oct 15, 2025, 5:24 PM

System (internal) Feb 19, 2025, 4:41 PM

Created from Lead: https://artichoke.shield.syncromsp.com/leads/30651985/convert

Check-in (internal) Feb 19, 2025, 4:41 PM

Hey Peet,

Hope youve been good over the last few weeks! Im getting a new barrier to update the OS through the managed software center. Any tips or tricks?

[embedded image]

Boston Wakeham
Operations Manager

Five Valleys Land Trust
120 Hickory Street, Suite B | Missoula, MT 59801
W: [fvlt.org](http://www.fvlt.org/) |C: 515.419.5440 O: 406.519.5190

Artichoke Support - Peet (internal) Feb 19, 2025, 4:46 PM

It might be a little lost, but if you hit upgrade, does it not take you to system settings software update?

If it doesn’t, go ahead and just go to the Apple menu system settings, software update and apply the update. But it should take you there and allow you to run the update through the macOS update system.

How’s your shoulder?

customer-reply (internal) Feb 19, 2025, 4:56 PM

I get the same error on either route.

My shoulder is surprisingly good. The recovery is not nearly as bad as I was expecting, which is a pleasant surprise. It was more boredom management than pain management.

Boston Wakeham
Operations Manager

Five Valleys Land Trust
120 Hickory Street, Suite B | Missoula, MT 59801
W: [fvlt.org](http://www.fvlt.org/) | C: 515.419.5440 O: 406.519.5190

---------------------------------------------------------------

From: Artichoke Support - Peet <[email protected]>
Sent: Wednesday, February 19, 2025 9:46 AM
To: Boston Wakeham <[email protected]>
Subject: Barriers to updating (message id: 91788517)

Artichoke Support - Peet (internal) Feb 19, 2025, 5:04 PM

I couldn’t see the error when I looked at the image earlier, I’m on my phone and it didn’t expand the image all the way.

I just checked in your computer has been up for 20+ days, could you restart it and then try the update again?

Well, that’s fantastic about the shoulder, not the boredom. Is there a bunch of PT to do or are you back to full or near full functionality?

peet

customer-reply (internal) Feb 19, 2025, 7:44 PM

I'm embarrassed. That worked. I swear I recall restarting it the other day!

I've got 4-6 months of PT, but am typing and working at 100%. Ill be easing back to activity/sports by June/July.

Boston Wakeham
Operations Manager

Five Valleys Land Trust
120 Hickory Street, Suite B | Missoula, MT 59801
W: [fvlt.org](http://www.fvlt.org/) | C: 515.419.5440 O: 406.519.5190

---------------------------------------------------------------

From: Artichoke Support - Peet <[email protected]>
Sent: Wednesday, February 19, 2025 10:04 AM
To: Boston Wakeham <[email protected]>
Subject: Barriers to updating (message id: 91788517)

[email protected] (internal) Oct 15, 2025, 5:24 PM

Edits made via Bulk Update Tool - see change log for this timestamp