#32432 MEP Another Mac

Created from Lead: https://artichoke.shield.syncromsp.com/leads/30513757/convert

Hi Peet,

I was finally able to get the other computer charged. I don’t know the serial number for this one and I can’t login, it won’t give me a window to login. It is on but just a blank background. I was wondering if you can see that it is online and see if we can make it another spare or if we should just go ahead and find a way to recycle it, etc. It is a MacBook air. Let me know, thank you!

--

Keeza Leavens

Office Coordinator

Missoula Economic Partnership

(406)541–6461

[email protected]

https://www.missoulapartnership.com/

500 N Higgins Ave, Missoula, MT 59802

I believe the device is C02XX0GKJK7M MacBook Air (Late 2018), but it doesn't look like it's reaching an online state for me to access remotely. Try another hard restart just incase. If it doesn't boot, I can pick it up for troubleshooting.

Cheers.Peet

Did a hard restart, connected it to MEP-Device, and logged in with the MEPAdmin info. Can you see it now?

From: Artichoke Support - Peet <[email protected]>
Date: Thursday, February 13, 2025 at 12:25 PM
To: Keeza Leavens <[email protected]>
Subject: MEP Another Mac (message id: 91526148)

I saw *something* a notification from splashtop that the device did ... I'm not sure what. could you download this and install it while logged in as the MEPAdmin user?

https://my.splashtop.com/team_deployment/download/JRKH4YY7TXPL

When it finishes installing, Splashtop Streamer will open and you'll have to accept Artichoke Consulting as the owner of the account.

Thanks.Peet

I almost have it downloaded, but I need an admin login and MEPAdmin is not an admin on this computer.

From: Artichoke Support - Peet <[email protected]>
Date: Thursday, February 13, 2025 at 1:05 PM
To: Keeza Leavens <[email protected]>
Subject: MEP Another Mac (message id: 91526148)

You should be able to use /Applications/Privilages.app to make yourself an admin, if not, please call 406.880.8810 and we'll see what we can do.

Peet

It says that the Administrator has restricted the use of the app on the macbook air and it won’t let me open it. I can call you in just a bit!

From: Artichoke Support - Peet <[email protected]>
Date: Thursday, February 13, 2025 at 1:53 PM
To: Keeza Leavens <[email protected]>
Subject: MEP Another Mac (message id: 91526148)

I ended up getting connected and made it through most of the updates, but I've lost access to the computer after starting an upgrade from macOS 13 to macOS 14. Can you check what its status is?

Thanks

Hi Peet,

I haven’t been in the office but I will be within an hour or two and I will get it turned back on for you.

From: Artichoke Support - Peet <[email protected]>
Date: Friday, February 14, 2025 at 9:34 AM
To: Keeza Leavens <[email protected]>
Subject: MEP Another Mac (message id: 91526148)

Hi Peet, it seems the computer was doing some updating. Everytime the screen turned on, it was the black screen with the Apple Logo and a bar measuring progress. I will check it again Tuesday!

From: Keeza Leavens <[email protected]>
Date: Friday, February 14, 2025 at 1:19 PM
To: Artichoke Support - Peet <[email protected]>
Subject: Re: MEP Another Mac (message id: 91526148)

Hi Peet,

I haven’t been in the office but I will be within an hour or two and I will get it turned back on for you.

From: Artichoke Support - Peet <[email protected]>
Date: Friday, February 14, 2025 at 9:34 AM
To: Keeza Leavens <[email protected]>
Subject: MEP Another Mac (message id: 91526148)

Just checking in on this one.

Thanks.Peet

Hi Peet!

It is currently turning on and seemingly doing some more updating? It is plugged in and I will be able to monitor it all day to help you check it out.

--

Keeza Leavens

Office Coordinator

Missoula Economic Partnership

(406)541–6461

[email protected]

https://www.missoulapartnership.com/

500 N Higgins Ave, Missoula, MT 59802

From: Artichoke Support - Peet <[email protected]>
Date: Tuesday, February 18, 2025 at 6:03 PM
To: Keeza Leavens <[email protected]>
Subject: MEP Another Mac (message id: 91526148)

I think it very likely may be stuck. It's not been disconnected from the display during this update, correct? The battery reported that it was not being charged by the display, but that's often a matter of plugging/unplugging the usb-c. But if the power went out, it would be possible for the computer to have turned off ... Did you have to turn it back on at any point, by hitting the power button, or have you just had to wake it to check on it?

Thanks.Peet

It turned on! Would you like me to login?

From: Artichoke Support - Peet <[email protected]>
Date: Wednesday, February 19, 2025 at 10:09 AM
To: Keeza Leavens <[email protected]>
Subject: MEP Another Mac (message id: 91526148)

Fantastic. Do you think you could plug in a usb-c power adapter as well as the display to the computer so it can charge?

Thanks.Peet

I plugged it into Nicole’s display as she currently is not in the office. Let me know if that works.

From: Artichoke Support - Peet <[email protected]>
Date: Wednesday, February 19, 2025 at 10:39 AM
To: Keeza Leavens <[email protected]>
Subject: MEP Another Mac (message id: 91526148)

Edits made via Bulk Update Tool - see change log for this timestamp