#32215 Julie New PC

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Hi Peet,

We’ve decided to move forward with replacing Julie’s battery at Best Buy. She’ll likely be without a computer for about a week. In the meantime, I’m wondering if we can have her use one of our extra computers.

Is there a specific login process or anything we need to set up for her to use it?

Let me know. Thanks so much!

--

Keeza Leavens

Office Coordinator

Missoula Economic Partnership

(406)541–6461

[email protected]

https://www.missoulapartnership.com/

500 N Higgins Ave, Missoula, MT 59802

I don't know for sure which computer(s) might be a spare. Can you bring online a spare and send me the serial number?

Thanks.Peet

I have a Macbook Pro and a Macbook Air. I am trying to get them online but I think they need a charge, so it might take a second.

From: Artichoke Support - Peet <[email protected]>
Date: Tuesday, February 4, 2025 at 2:38 PM
To: Keeza Leavens <[email protected]>
Subject: Julie New PC (message id: 91249922)

Macbook Pro: FVFZ41HPL413

This macbook is currently online!

From: Keeza Leavens <[email protected]>
Date: Wednesday, February 5, 2025 at 9:58 AM
To: Artichoke Support - Peet <[email protected]>
Subject: Re: Julie New PC (message id: 91249922)

I have a Macbook Pro and a Macbook Air. I am trying to get them online but I think they need a charge, so it might take a second.

From: Artichoke Support - Peet <[email protected]>
Date: Tuesday, February 4, 2025 at 2:38 PM
To: Keeza Leavens <[email protected]>
Subject: Julie New PC (message id: 91249922)

Thanks, it's up, but FVFZ41HPL413 does not seem to be connected to power?

It has 1% battery currently and I believe I'll loose access soon.

Cheers.Peet

Okay, perhaps that was a slow update to the device's battery icon, but it seems to be connected now.

Thanks.Peet

Keeza,

This is an odd one, but what power cable is plugged into the device? It should be a 65W or similar USB-C charger. The computer is reporting that the Battery will be charged in 10hours which is ... odd.

Thanks.Peet

It is the cord that connects our computers to monitors, I haven’t been able to find another cord. I can look now if you would like!

From: Artichoke Support - Peet <[email protected]>
Date: Wednesday, February 5, 2025 at 11:30 AM
To: Keeza Leavens <[email protected]>
Subject: Julie New PC (message id: 91249922)

NP, that should be fine. It's may be having a tough time getting it's charge up after being stored completely depleted.

I'll keep an eye on it and jump back on later today to continue updates.

Cheers.Peet

Sounds great, thank you! Are we good to plan on this for our ‘spare’ computer for Julie?

From: Artichoke Support - Peet <[email protected]>
Date: Wednesday, February 5, 2025 at 11:46 AM
To: Keeza Leavens <[email protected]>
Subject: Julie New PC (message id: 91249922)

I will be able to answer that after it's uptodate and I know it's behaving. but it *seems* so.

Peet

The MBP-Spare is available for Julie to use. Neither computer is under the 80% capacity threshold that Apple has for warning that batteries need to be replaced, but both are about 84% capacity. I do not expect the spare to provide any significant difference in battery life.

If Julie is available I can help her enable Known Folder Move for her Desktop and Documents so those will be available to her on the temporary device.

In the OneDrive menu, she should see

[embedded image]

If she Clicks "Back Up these Folders" she will see:

[embedded image]

Make sure to select both "Desktop" and "Documents" and choose Start Backup.

Cheers.Peet

Thank you, Peet. I apologize for the late response, I was out sick the last few days. I will work with Julie tomorrow to get this figured out. Thank you!

From: Artichoke Support - Peet <[email protected]>
Date: Thursday, February 6, 2025 at 12:43 PM
To: Keeza Leavens <[email protected]>
Subject: Julie New PC (message id: 91249922)

Let me know if you have any issues.

Cheers.Peet

What should we do about this?

From:Keeza Leavens <[email protected]>
Date: Monday, February 10, 2025 at 10:01 AM
To: Artichoke Support - Peet <[email protected]>
Subject: Re: Julie New PC (message id: 91249922)

Thank you, Peet. I apologize for the late response, I was out sick the last few days. I will work with Julie tomorrow to get this figured out. Thank you!

From:Artichoke Support - Peet <[email protected]>
Date: Thursday, February 6, 2025 at 12:43 PM
To: Keeza Leavens <[email protected]>
Subject: Julie New PC (message id: 91249922)

Looks like she's enabled Desktop and Document syncing via Apple iCloud Drive.

Here's Apple's instructions for disabling that feature ... https://support.apple.com/en-us/109344#turn_off

Once it's off, enabling OneDrive Desktop/Document Sync should work as expected.

Cheers.Peet

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