#32195 Quickbooks / R-Drive Trouble (Jaqui's PC and All-in-one R drive sharing)
Resolved
Created Feb 3, 2025, 6:30 PM
Resolved Feb 6, 2025, 7:41 PM
System (internal)
Feb 3, 2025, 6:30 PM
Check-in (internal)
Feb 3, 2025, 6:30 PM
Hi Peet, here's a screenshot of what I ran into today on the all-in-one computer. After restarting the all-in-one and Jaqui's PC it seemed to resolve the issue for now [embedded image] This is what happened before this message occurred: R drive (Jaqui's computer) would not work(not connecting) at first this morning, but when I restarted the all-in-one computer, it worked fine, and I was able to get into quickbooks company files. Then a couple hours later the R drive was not "connecting" again so I had to restart the computer again... Then that's when the error message occurred and I am unable to get into any quickbooks company files Just letting you know what's going on. I seem to be able to work but have been restarting the all in one every hour to get the connection back... Thank you! Marie ----- Marie E. Waters jr cpa inc. 2103 south 11th street west missoula, mt 59801 406.543.2501 work 406.721.3631 fax CONFIDENTIALITY NOTICE: This communication from Jaqualyn Reinhard CPA is for the sole use of the intended recipient or recipients and may contain confidential and privileged information. Any unauthorized review, use, disclosure, distribution or other dissemination of this communication and/or the information contained therein is strictly prohibited. If you are not the intended recipient of this communication, please contact the sender and destroy all copies of the original communication. PENALTY NOTICE: Pursuant to the requirements related to practice before the Internal Revenue Service, any tax advice contained in this communication (including attachments) is not intended or written to be used and cannot be used by any taxpayer for the purpose of (i) avoiding federal tax penalties that may be imposed on the taxpayer or (ii) promoting, marketing, or recommending to another person any tax-related matter. Any conclusions are based on tax law, regulations, case law, and the facts presented to us. Any changes to tax laws or inaccuracies in the facts received could affect the validity of our conclusions. We will not update this advice for subsequent changes to tax laws, regulations, case law or other information provided to us.
Artichoke Support - Peet (internal)
Feb 3, 2025, 7:46 PM
Marie, I've disabled the computer's ability to turn off power to the Wi-Fi adapter. Fingers crossed that fixes the issue. If not, the solution will be to use the cat5 in the walls to connect you to the network via ethernet. Cheers.Peet
customer-reply (internal)
Feb 3, 2025, 9:33 PM
Hi Peet, Thanks for jumping on this! After turning on the computer I can open 1 quickbooks company file on the R drive and then when I close the app and open a new company file it gives me the same error and I can maybe log back into a company file after 2 restarts... I think I will just move my computer back to the original spot so I can connect it to the ethernet cable for now. Thanks! ----- Marie E. Waters jr cpa inc. 2103 south 11th street west missoula, mt 59801 406.543.2501 work 406.721.3631 fax CONFIDENTIALITY NOTICE: This communication from Jaqualyn Reinhard CPA is for the sole use of the intended recipient or recipients and may contain confidential and privileged information. Any unauthorized review, use, disclosure, distribution or other dissemination of this communication and/or the information contained therein is strictly prohibited. If you are not the intended recipient of this communication, please contact the sender and destroy all copies of the original communication. PENALTY NOTICE: Pursuant to the requirements related to practice before the Internal Revenue Service, any tax advice contained in this communication (including attachments) is not intended or written to be used and cannot be used by any taxpayer for the purpose of (i) avoiding federal tax penalties that may be imposed on the taxpayer or (ii) promoting, marketing, or recommending to another person any tax-related matter. Any conclusions are based on tax law, regulations, case law, and the facts presented to us. Any changes to tax laws or inaccuracies in the facts received could affect the validity of our conclusions. We will not update this advice for subsequent changes to tax laws, regulations, case law or other information provided to us. --------------------------------------------------------------- From: Artichoke Support - Peet <[email protected]> Sent: Monday, February 3, 2025 12:46 PM To: Marie Waters <[email protected]> Subject: Quickbooks / R-Drive Trouble (Jaqui's PC and All-in-one R drive sharing) (message id: 91204367)
Artichoke Support - Peet (internal)
Feb 5, 2025, 12:31 AM
Just noting that the rooms are connected now. Cheers.Peet
customer-reply (internal)
Feb 5, 2025, 12:33 AM
THANK YOU SO MUCH!! ----- Marie E. Waters jr cpa inc. 2103 south 11th street west missoula, mt 59801 406.543.2501 work 406.721.3631 fax CONFIDENTIALITY NOTICE: This communication from Jaqualyn Reinhard CPA is for the sole use of the intended recipient or recipients and may contain confidential and privileged information. Any unauthorized review, use, disclosure, distribution or other dissemination of this communication and/or the information contained therein is strictly prohibited. If you are not the intended recipient of this communication, please contact the sender and destroy all copies of the original communication. PENALTY NOTICE: Pursuant to the requirements related to practice before the Internal Revenue Service, any tax advice contained in this communication (including attachments) is not intended or written to be used and cannot be used by any taxpayer for the purpose of (i) avoiding federal tax penalties that may be imposed on the taxpayer or (ii) promoting, marketing, or recommending to another person any tax-related matter. Any conclusions are based on tax law, regulations, case law, and the facts presented to us. Any changes to tax laws or inaccuracies in the facts received could affect the validity of our conclusions. We will not update this advice for subsequent changes to tax laws, regulations, case law or other information provided to us. --------------------------------------------------------------- From: Artichoke Support - Peet <[email protected]> Sent: Tuesday, February 4, 2025 5:31 PM To: Marie Waters <[email protected]> Subject: Quickbooks / R-Drive Trouble (Jaqui's PC and All-in-one R drive sharing) (message id: 91204367)
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