#32192 Fwd: New computer setup

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Begin forwarded message:

From: Kit Fischer <[email protected]>

Subject: New computer setup

Date: February 3, 2025 at 10:14:49 AM MST

To: "[email protected]" <[email protected]>

Good Morning-
Boston dropped off a new computer at my desk last week and I’ve hit a bit of a wall getting this thing going. The only login credentials available is FVLTAdmin…. Hoping you might be able to solve this seemingly benign conundrum?
Cheers,
Kit

Kit Fischer
Senior Conservation Project Manager
Five Valleys Land Trust
120 Hickory Street, Suite B | Missoula, MT 59801
W: [fvlt.org](http://www.fvlt.org/) | P: 406.830.8050 C: 406.241.3121

Kit,

If the device is only offering FVLTAdmin as a login choice, please restart it. You will need to be online to log into the computer the first time, so please make sure the comtpuer is connected to a monitor or dock ... or you can connect to wifi at the login screen.

If there's not a software button to restart the computer, go ahead and hold the power button to shut it off, wait a moment and turn it back on.

Cheers.Peet

Looks like you're logged in. Do you have any other questions?

Cheers.Peet

Thanks Peet- I think I’m good, just working on file transfers. If I had a nickel for every time an IT pro has told me to restart my computer.
Cheers,
Kit

On Feb 3, 2025, at 11:17 AM, Artichoke Support - Peet <[email protected]> wrote:

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Hey Peet- I’m getting a software update prompt that is requiring singing in by a FVLT admin. Is this something we can change so I can manage my own software updates? I checked in with Boston and he said this is a Peet issue. Thanks in advance.

Kit

From: Artichoke Support - Peet <[email protected]>
Date: Monday, February 3, 2025 at 11:18 AM
To: Kit Fischer <[email protected]>
Subject: Fwd: New computer setup (message id: 91200355)

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Kit,
I just need to know what software you're updating, and I'll add it to the "Managed Software Center.app". If you're being prompted by the macOS Software Update for a password, your account password should be all the required authentication it needs to apply the update.

Cheers.Peet

It’s the OS update to 15.3.1

I have typed in my password under the FLVT Admin banner and it is not letting it proceed.

From: Artichoke Support - Peet <[email protected]>
Date: Friday, February 21, 2025 at 11:37 AM
To: Kit Fischer <[email protected]>
Subject: Fwd: New computer setup (message id: 91200355)

This is an issue with your user on that computer. Somehoe, your user is not a volume owner and does not have a SecureToken. I'm not sure the steps involved to get your account to this state, but I'll need your current login password to repair your account and add a secure token.

Could you please enter your current login password in this record on 1Password:

https://start.1password.com/open/i?a=OMSUMMZUC5HHJLBSB2JM2EZ44U&v=fp22t4kcbxoruqcjcg5cbc2avy&i=cr6u24ood26k5tvsty5k5mzdh4&h=my.1password.com

If your computer remains on, I should be able to fix it within a few minutes of having your password.

Cheers.Peet

The link is not working on my end to enter my login password. Please advise on how to provide password. Feel free to call. 241-3121. I’m around for the next 10-15 min.

From: Artichoke Support - Peet <[email protected]>
Date: Friday, February 21, 2025 at 12:33 PM
To: Kit Fischer <[email protected]>
Subject: Fwd: New computer setup (message id: 91200355)

Ticket split to [32867](/tickets/91947219)

Kit,

The account is completely locked and I'll need to touch the computer to possibly resolve the issue by booting into recovery. When are you in the office? The process should only take ~10-20min.

Cheers.Peet

I’ll be in all day tomorrow and likely Friday. Let me know a time that works for you.
Kit
Sent from my iPhone

On Feb 26, 2025, at 4:15 PM, Artichoke Support - Peet <[email protected]> wrote:



Hey Peet- circling back on this. Monday is pretty good on my end. Tues morning is doable. Are there good times on your end?

Best,

Kit

From: Kit Fischer <[email protected]>
Date: Wednesday, February 26, 2025 at 4:19 PM
To: Artichoke Support Peet <[email protected]>
Subject: Re: New computer setup (message id: 91200355)

I’ll be in all day tomorrow and likely Friday. Let me know a time that works for you.

Kit

Sent from my iPhone

On Feb 26, 2025, at 4:15 PM, Artichoke Support - Peet <[email protected]> wrote:



Kit

Sorry for the delayed reply. I'd hoped to catch you this afternoon, but misread your message as you'd be in all day Thursday and Friday this week. It sounds like you're out for the weekend.

I should be able to catch you Monday afternoon, 1:00PM?

Cheers.Peet

You bet, 1pm Monday works well. See you then.
Kit
Sent from my iPhone

On Feb 28, 2025, at 12:12 PM, Artichoke Support - Peet <[email protected]> wrote:



Perfect, I have you scheduled for 1PM Monday the 3rd.

Cheers.Peet

Edits made via Bulk Update Tool - see change log for this timestamp