#31993 Finalizing BMC Offboarding.

Hi Joshua,

Tess has requested that all technical communication take place between Artichoke Consulting and Univision Computers. To facilitate this, I have created an organization for Univision in my ticketing system, with you as the primary contact.

I've removed the final Enterprise app (C2 Backup) from M365, deleted the domain admin/global admin [email protected], disconnected the pfSense Dynfi agent from my instance, and uninstalled TacticalRMM. As I nolonger have any access to the BMC network or endpoints, I'd appreciate it if you could verify TacticalRMM was uninstalled cleanly from BMC-SysAdmin.

Although I believe this has been asked and answered, if there is anything else you need to consider the offboarding and transition complete, please let me know.

My Transition Service Agreement with Blue Mountain Clinic covers the scope of work that you and Drew approved in our initial meeting. During offboarding I identified additional tools that required offboarding and removed them (lsagent, an instance of the ManageEngineAgent, Dynfi, Splashtop) . Everything has been offboarded and included in this checklist:

https://artichokeconsulting-my.sharepoint.com/:w:/g/personal/peet_artichoke_consulting/EavhG50VyshHjk9XC7PxUZ8BAzP3CZw65GpyiFfKukigog?e=1Z4PGx

I would appreciate a sign-off from you or Univision confirming that the work has been completed and there is nothing left to be done. If this is out of scope for Univision, please let me know.

It has been a pleasure working with you, and I sincerely hope we have
the opportunity to collaborate again under different circumstances.

Thanks.Peet

Peet,

After reviewing BMC’s 1Password and the transition checklist, I believe Univision has everything we need to support BMC going forward. I ran a quick check in our RMM agent for any lingering support tools and did not find any.

I wanted to thank you again for your help and collaboration during this compressed transition timeline. The accelerated pace combined with a couple UniFi headaches was certainly challenging for all parties involved. It’s been a pleasure working with you as well, and if there is anything else we can do please let us know. Our avenues of communication are always open.

Thanks again, hope you have a great week!

Joshua Bergen | Enterprise Engineer
[email protected] | [406-721-8876](tel:406-721-8876)
2925 Stockyard Rd Suite A | Missoula, MT 59808
www.univisioncomputers.com
[embedded image](https://univisioncomputers.com/blog/univision-computers-recognized-on-crns-2024-msp-500-list/)
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From: Artichoke Support - Peet <[email protected]>
Date: Friday, January 24, 2025 at 4:04 PM
To: Joshua Bergen <[email protected]>
Cc: Andrew St Aubin <[email protected]>
Subject: Finalizing BMC Offboarding. (message id: 90891904)

Joshua,

Thanks a million for the reply. With the SOW complete, I'm closing the contract with BMC shortly. If you need anything going forward. Feel free to ping me here @ [email protected]. If it's related to anything I may have missed in BMC's Transition Service Agreement, I should be able to knock it out for you without executing another contract with BMC.

I've done my best to ensure there's no persistence for any Artichoke Consulting tooling. But if anything is leftover that causes issues any issues with uninstalling or removal, please do not hesitate to reach out.

Cheers.Peet