← Customer 13348427

#31919 Xerox D125 Windows OS Upgrade & Shipping Computer Ethernet Setup

Resolved 2 Normal Created Jan 22, 2025, 10:28 PM Resolved Feb 25, 2025, 8:12 PM
System (internal) Jan 22, 2025, 10:28 PM
Created from Lead: https://artichoke.shield.syncromsp.com/leads/30060309/convert
Check-in (internal) Jan 22, 2025, 10:28 PM
Dear Mr. Peet,

Good day! Couple things here.

There is a Windows OS upgrade from 10 to 11 for our Xerox D125 Monitoring App, it was brought to my attention to follow up with you on this. If you haven't already, please go ahead and set up a ticket and get the ball rolling on that to your earliest convenience! For questions, please feel free to contact Mr. Forrest.

Also, we are planning on moving our UPS/shipping computer. We will have a new ethernet connection/line going to that computer, and we just want to make sure that all sets up correctly! Please feel free to reach out to Mr. Lee regarding questions about that, as I am just the messenger!

Thank you sir. Cheers!

--

Zachary K. Teynor
AlphaGraphics Missoula
1947 South Avenue West
Missoula, MT 59801
406.728.4810
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Artichoke Support - Peet (internal) Jan 23, 2025, 10:43 PM
Zach,

I completely spaced the Forrest/Xerox/Win11 because I didn't open a ticket. What's the timeline for moving the Shipping computer? It should be as easy as plugging in the ethernet at the switch and then connecting it at its new location. But if I'm over there tomorrow (see below) I can make sure it's ready to go (or move it if its ready to move)

Forrest,

I've been underwater this week, but can get over tomorrow at 12:30 if that could work for you?

Cheers.Peet
customer-reply (internal) Jan 23, 2025, 11:07 PM
Thanks Pete. 12.30 tomorrow is just fine.

Forrest Rowell
AlphaGraphics Missoula
1947 South Avenue West
Missoula, MT 59801
406.728.4810
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On Thu, Jan 23, 2025 at 3:43 PM Artichoke Support - Peet <[email protected]> wrote:
customer-reply (internal) Jan 23, 2025, 11:16 PM
Ah! No worries sir. Sounds like Forrest has already been in communications with you, so good!
For the shipping computer, there is no timeline at all. I don't believe the computer will be moved by tomorrow noon, but if I'm not mistaken, the electrician folks have already ran the line on that wall. Assuming it's the same port at the switch, but I myself and am unsure which one that would be!
Thank you sir!

On Thu, Jan 23, 2025 at 3:43 PM Artichoke Support - Peet <[email protected]> wrote:
Artichoke Support - Peet (internal) Jan 23, 2025, 11:26 PM
Forrest,

Great!

Zach,

I'll just make sure everything is connected correctly and moving the computer in the future will just be a matter of plugging it in at the new location.

Cheers.Peet