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#31873 SHARP (SH_D28_PCL6_PS_2409a_EnglishUS_64bit.exe) - UAC Authorization Requested

Resolved 2 Normal Created Jan 21, 2025, 6:34 PM Resolved Jan 22, 2025, 4:51 PM
System (internal) Jan 21, 2025, 6:34 PM 
Admin Portal Link
https://msp.autoelevate.com/requests/20bd5569-f6bc-4c71-95f1-8a57f4c70aaf

General Information
Company Name: Alphagraphics Missoula
Computer Name: DIRECTORY-JENNI
Logged In User: jwood
Privilege Level: Standard User

App Information
Name: SHARP
Description: SH_D28_PCL6_PS_2409a_EnglishUS_64bit
Vendor: SHARP CORPORATION
Version: 1.0.0.0
Path: E:\Drivers\BP SERIES DRIVERS\LATEST BP SERIES DRIVER\SH_D28_PCL6_PS_2409a_EnglishUS_64bit.exe
File Hash: 8ddc17bfa4de26ccab212e8294e87a566e03e40506de633e851b3bc89e36c239

Security Check Information
Publisher Cert Verified? True
Anti-Virus Enabled? True
Anti-Virus Up-To-Date? True
System Restore Enabled? True
Windows Update Enabled? True
Artichoke Support - Peet (internal) Jan 21, 2025, 6:34 PM 
0 of 70 Scans Indicate Malware: https://www.virustotal.com/gui/file/8ddc17bfa4de26ccab212e8294e87a566e03e40506de633e851b3bc89e36c239/detection/f-8ddc17bfa4de26ccab212e8294e87a566e03e40506de633e851b3bc89e36c239-1728117736
Artichoke Support - Peet (internal) Jan 22, 2025, 5:01 PM 
The original source file for SHARP: SH_D28_PCL6_PS_2409a_EnglishUS_64bit (E:\Drivers\BP SERIES DRIVERS\LATEST BP SERIES DRIVER\SH_D28_PCL6_PS_2409a_EnglishUS_64bit.exe) COULD NOT BE LOCATED by the agent, the user was notified of the approval but FURTHER ASSISTANCE MAY BE NEEDED.