← Customer 14023035

#31093 Fwd: Udrive

Resolved Created Dec 30, 2024, 3:40 PM Resolved Oct 15, 2025, 12:07 AM
System (internal) Dec 30, 2024, 3:40 PM 
Created from Lead: https://artichoke.shield.syncromsp.com/leads/29615021/convert
Check-in (internal) Dec 30, 2024, 3:40 PM 
Sent from my handheld

Begin forwarded message:

From: Jess Doty <[email protected]>
Date: December 30, 2024 at 8:32:48 AM MST
To: Peet McKinney <[email protected]>
Subject: Udrive

Hi Peet,

I am having trouble accessing the Udrive. I have tried the only thing I know how to do, which is restart my computer :)

Thanks,
Jess
Jessica Doty
406-370-0997
Big Sky Brewing
Artichoke Support - Peet (internal) Dec 30, 2024, 4:19 PM 
Just want to make sure hat you're also connected to the WARP Zero Trust network. this is from my mac, but the icon and UI are similar on windows, but down near the time.
[embedded image]
customer-reply (internal) Dec 30, 2024, 4:56 PM 
Yes I am connected. But there was a new update to download and install so I’m doing that now. Thanks Peet! Hope you had a great Christmas.
Jessica Doty
406-370-0997
Big Sky Brewing

On Dec 30, 2024, at 8:20 AM, Artichoke Support - Peet <[email protected]> wrote:


customer-reply (internal) Dec 30, 2024, 4:58 PM 
I’m having trouble getting past this part I thought my user name was just “jess”[embedded image]

Jessica Doty
406-370-0997
Big Sky Brewing

On Dec 30, 2024, at 8:20 AM, Artichoke Support - Peet <[email protected]> wrote:


customer-reply (internal) Dec 30, 2024, 5:05 PM 
Back in, thanks Peet!
Jessica Doty
406-370-0997
Big Sky Brewing

On Dec 30, 2024, at 8:20 AM, Artichoke Support - Peet <[email protected]> wrote:


Artichoke Support - Peet (internal) Dec 30, 2024, 5:22 PM 
For the update ... your account is not an administrator. There's a tool on your computer to allow you to ask for admin privs, but it was not configured to do so. It is now.

For the connectivity ... looks like the Cloudflare tunnel at the the brewery was down. It's fixed.

Merry New Year

Cheers.Peet
Ticket Automation (internal) Oct 15, 2025, 12:07 AM 
Automation AutoResolve-Waiting for Customer ran on this ticket. Actions: Change Status to Resolved