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#30875 Xerox Device Agent (Xda.Shell.exe) - UAC Authorization Requested

Resolved 2 Normal Created Dec 20, 2024, 12:49 AM Resolved Dec 20, 2024, 12:50 AM
System (internal) Dec 20, 2024, 12:49 AM
Admin Portal Link
https://msp.autoelevate.com/requests/aa50deee-3807-4137-9db5-c157ca7e695c

General Information
Company Name: Alphagraphics Missoula
Computer Name: AG-FORREST-MICR
Logged In User: gadmin
Privilege Level: Administrator

App Information
Name: Xerox Device Agent
Description: Xerox Device Agent
Vendor: Xerox Corporation
Version: 6.8.54.0
Path: C:\Program Files (x86)\Xerox XDA PE Company\XDA Lite Prod\bin\Xda.Shell.exe
File Hash: c47b12de139ad4f06368a1ab4e03723ccf976c51a0c1eb5b1e6f2e2a3208a9f3

Security Check Information
Publisher Cert Verified? True
Anti-Virus Enabled? True
Anti-Virus Up-To-Date? True
System Restore Enabled? True
Windows Update Enabled? True
Artichoke Support - Peet (internal) Dec 20, 2024, 12:49 AM
0 of 72 Scans Indicate Malware: https://www.virustotal.com/gui/file/c47b12de139ad4f06368a1ab4e03723ccf976c51a0c1eb5b1e6f2e2a3208a9f3/detection/f-c47b12de139ad4f06368a1ab4e03723ccf976c51a0c1eb5b1e6f2e2a3208a9f3-1733922804
Artichoke Support - Peet (internal) Dec 20, 2024, 12:51 AM
Alert notice sent back to workstation. Original source file located, user LAUNCHED app.