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#30871 Xerox Device Agent (Xda.Shell.exe) - UAC Authorization Requested

Resolved 2 Normal Created Dec 19, 2024, 8:47 PM Resolved Dec 20, 2024, 12:48 AM
System (internal) Dec 19, 2024, 8:47 PM 
Admin Portal Link
https://msp.autoelevate.com/requests/19b311c1-6d67-4183-944e-d1509d98f657

General Information
Company Name: Alphagraphics Missoula
Computer Name: AG-FORREST-MICR
Logged In User: frowell
Privilege Level: Standard User

App Information
Name: Xerox Device Agent
Description: Xerox Device Agent
Vendor: Xerox Corporation
Version: 6.8.54.0
Path: C:\Program Files (x86)\Xerox XDA PE Company\XDA Lite Prod\bin\Xda.Shell.exe
File Hash: c47b12de139ad4f06368a1ab4e03723ccf976c51a0c1eb5b1e6f2e2a3208a9f3

Security Check Information
Publisher Cert Verified? True
Anti-Virus Enabled? True
Anti-Virus Up-To-Date? True
System Restore Enabled? True
Windows Update Enabled? True
Artichoke Support - Peet (internal) Dec 19, 2024, 8:47 PM 
0 of 72 Scans Indicate Malware: https://www.virustotal.com/gui/file/c47b12de139ad4f06368a1ab4e03723ccf976c51a0c1eb5b1e6f2e2a3208a9f3/detection/f-c47b12de139ad4f06368a1ab4e03723ccf976c51a0c1eb5b1e6f2e2a3208a9f3-1733922804
Artichoke Support - Peet (internal) Dec 20, 2024, 12:47 AM 
User initiated request again.
Artichoke Support - Peet (internal) Dec 20, 2024, 3:05 PM 
The original source file for Xerox Device Agent: Xerox Device Agent (C:\Program Files (x86)\Xerox XDA PE Company\XDA Lite Prod\bin\Xda.Shell.exe) COULD NOT BE LOCATED by the agent, the user was notified of the approval but FURTHER ASSISTANCE MAY BE NEEDED.
Artichoke Support - Peet (internal) Dec 20, 2024, 3:05 PM 
The original source file for Xerox Device Agent: Xerox Device Agent (C:\Program Files (x86)\Xerox XDA PE Company\XDA Lite Prod\bin\Xda.Shell.exe) COULD NOT BE LOCATED by the agent, the user was notified of the approval but FURTHER ASSISTANCE MAY BE NEEDED.