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#30869 XDA Lite Prod (XDA Lite Prod v6.8.54 (1).exe) - UAC Authorization Requested

Resolved 2 Normal Created Dec 19, 2024, 8:08 PM Resolved Dec 19, 2024, 8:42 PM
System (internal) Dec 19, 2024, 8:08 PM
Admin Portal Link
https://msp.autoelevate.com/requests/bd57fb40-ff1e-47e0-80ce-4c8b92301959

General Information
Company Name: Alphagraphics Missoula
Computer Name: AG-FORREST-MICR
Logged In User: frowell
Privilege Level: Standard User

App Information
Name: XDA Lite Prod
Description: Download Manager For Xerox XDA PE Company
Vendor: Xerox Corporation
Version: 6.8.54.0
Path: C:\Users\frowell\Downloads\XDA Lite Prod v6.8.54 (1).exe
File Hash: fb86f7005a07a688d767792d710191b3e755d41c16e1194b853e9b1aa46b76e0

Security Check Information
Publisher Cert Verified? True
Anti-Virus Enabled? True
Anti-Virus Up-To-Date? True
System Restore Enabled? True
Windows Update Enabled? True
Artichoke Support - Peet (internal) Dec 19, 2024, 8:08 PM
0 of 74 Scans Indicate Malware: https://www.virustotal.com/gui/file/fb86f7005a07a688d767792d710191b3e755d41c16e1194b853e9b1aa46b76e0/detection/f-fb86f7005a07a688d767792d710191b3e755d41c16e1194b853e9b1aa46b76e0-1719848825
Artichoke Support - Peet (internal) Dec 19, 2024, 8:10 PM
User initiated request again.
Artichoke Support - Peet (internal) Dec 19, 2024, 8:12 PM
User initiated request again.
Artichoke Support - Peet (internal) Dec 19, 2024, 8:37 PM
User initiated request again.