#30777 Apple tech support

Resolved Created Dec 18, 2024, 8:53 PM Resolved Oct 15, 2025, 12:07 AM

System (internal) Dec 18, 2024, 8:53 PM

Created from Lead: https://artichoke.shield.syncromsp.com/leads/29451495/convert

Check-in (internal) Dec 18, 2024, 8:53 PM

Hi Peet,

My pal, Carol VanValkenburg, suggested that I contact you. I need some help solving some tech problems with my Apple phone /Ipad and watch. Do you offer that kind of tech support? I am not a business, just a tech- challenged retired person. And, I am in no hurry. After the new year would work best for me.

Beth Loehnen
4065461512

Sent from my iPad

Artichoke Support - Peet (internal) Dec 19, 2024, 5:29 PM

Hi Beth,

I may be able to give you a hand with your issue, but I wouldn't be available for ongoing support and unfortunately the support fellow I know has left Missoula ... though I'm checking in with him now to see if he is still supporting folks in MSO. As Carol mentioned, I don't usually offer support for home users if it's an issue we can handle remotely, I can see what we may be able to do in the new year.

Could you detail the issues you'd like to resolve?

Cheers.Peet

customer-reply (internal) Dec 19, 2024, 9:13 PM

Hi Peet

I think I can go to the Geek Squad to get my answers. If your person is available let me know.

Are your prices compatible with the Geek Squad?

My problems are typical of my generation. i have been afraid of the technology and lazy/ignorant of how to solve relatively minor glitches.

Thanks for getting back to me. Carol has a great deal of respect for you.
Beth

Sent from my iPhone

On Dec 19, 2024, at 10:29 AM, Artichoke Support - Peet <[email protected]> wrote:

Artichoke Support - Peet (internal) Dec 20, 2024, 8:30 PM

Beth,

I did hear back from Torqt (the other support fellow). But he's not taking any new MSO clients. I do have one other contact, Jay Bruns @ [ITMSO](https://www.itmso.com/). His email is [email protected]. I chatted with him a bit and he does still occasionally help home users when he can fit them into his schedule. And if he can't, I believe he might also know a tech that used to work for him.

I don't know Geek Squad's rates, but mine are likely higher. We serve different markets and have different levels of career experience. My standard remote rate is $225/hr and on site support is $275/hr.

I'd reach out to Jay first. Because of their turn over, Geek Squad can be hit or miss ... sometimes they have great folks there, sometimes not so much. If you run into a particularly sticky issue, please feel free to ping me.It may be something that I could help with quickly, or I may be able to point you in the right direction.

Cheers.Peet

Ticket Automation (internal) Oct 15, 2025, 12:07 AM

Automation AutoResolve-Waiting for Customer ran on this ticket. Actions: Change Status to Resolved