#30681 Outdated app on software manager

Resolved Created Dec 17, 2024, 5:08 PM Resolved Dec 17, 2024, 7:41 PM

System (internal) Dec 17, 2024, 5:08 PM

Created from Lead: https://artichoke.shield.syncromsp.com/leads/29423231/convert

Check-in (internal) Dec 17, 2024, 5:08 PM

Hello,

I’m getting warnings that my reMarkable app will stop working soon, and it’s currently not syncing properly with my notebook.

The version available on my managed software app is 3.9.4, which is 6 versions old from January 2024. The current version on the app store is 3.16.1 released last week.

Thanks,

Grant

Grant Kier

President & CEO

Missoula Economic Partnership

406.541.6461

Artichoke Support - Peet (internal) Dec 17, 2024, 7:41 PM

Grant,

Thanks for letting me know about this issue. Remarkable has apparently removed their app from direct download, which is the only way MSC.app can be updated. Was today the first time the "reMarkable.app" notified you? It seems a bit late in the process since their last publicly available release was in January 2024.

Regardless, I've purchased ($0) and assigned a license to your computer and can see that the current version has been installed. Updates for "reMarkable.app" on your device are now handled by the AppStore.

Cheers.Peet