#30476 Lock Screen is a barrier

Resolved Created Dec 10, 2024, 11:56 PM Resolved Oct 15, 2025, 12:07 AM

System (internal) Dec 10, 2024, 11:56 PM

Created from Lead: https://artichoke.shield.syncromsp.com/leads/29296579/convert

Check-in (internal) Dec 10, 2024, 11:56 PM

Hey Peet, this is Boston via Minette’s computer. Her screen locks every 5 minutes. Can you turn that off? It seems to be a locked profile setting.

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Artichoke Support - Peet (internal) Dec 12, 2024, 1:02 AM

Boston,

I looked at this and I'm a bit confused at what your seeing. I will have a laptop for testing tomorrow. Can you check what the screen lock timeout is when on AC power (make sure to quit and start System Settings a few moments after connecting to power) vs when on battery (make sure to quit and start System Settings a few moments after disconnecting from power)?

The new Caffeine should be approved.

Cheers.Peet

Ticket Automation (internal) Oct 15, 2025, 12:07 AM

Automation AutoResolve-Waiting for Customer ran on this ticket. Actions: Change Status to Resolved