#30390 Samsung USB Driver for Mobile Phones (SAMSUNG_USB_Driver_for_Mobile_Phones_ver_1.5.65.0.exe) - UAC Authorization Requested

Resolved 2 Normal Created Dec 4, 2024, 9:01 PM Resolved Dec 13, 2024, 9:13 PM

System (internal) Dec 4, 2024, 9:01 PM

Admin Portal Link
https://msp.autoelevate.com/requests/51e5ae93-7166-4308-b08f-fe01d04e0657

General Information
Company Name: Alphagraphics Missoula
Computer Name: AG-FORREST-MICR
Logged In User: frowell
Privilege Level: Standard User

App Information
Name: Samsung USB Driver for Mobile Phones
Description: Samsung USB Driver for Mobile Phones
Vendor: Samsung Electronics Co., Ltd.
Version: 
Path: C:\Users\frowell\Desktop\SAMSUNG_USB_Driver_for_Mobile_Phones_ver_1.5.65.0.exe
File Hash: 36ffdcc916b6a0b01fa89019f424e369a5748db4238865b25968f051c1089d68

Security Check Information
Publisher Cert Verified? True
Anti-Virus Enabled? True
Anti-Virus Up-To-Date? True
System Restore Enabled? True
Windows Update Enabled? True

Artichoke Support - Peet (internal) Dec 4, 2024, 9:05 PM

Forrest,

I don’t have a problem installing the Samsung phone USB driver on your micro, but I’m just wondering what your goal is and what you can’t accomplish without it?

Thanks. Peet

customer-reply (internal) Dec 4, 2024, 9:15 PM

Hey don't worry about it. Your authorization window needs a "cancel" button to avoid triggering a service ticket I don't really need. :-)

I was just reviving an old deactivated phone but I will do it at home.

Forrest Rowell

AlphaGraphics Missoula
1947 South Avenue West
Missoula, MT 59801
406.728.4810
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On Wed, Dec 4, 2024 at 2:05 PM Artichoke Support - Peet <[email protected]> wrote:

Started	Ended	Hours	Notes
—	—	0.00h	Samsung USB Driver for Mobile Phones: Samsung USB Driver for Mobile Phones (C:\Users\frowell\Desktop\SAMSUNG_USB_Driver_for_Mobile_Phones_ver_1.5.65.0.exe) was DENIED by Peet McKinney. This ticket may be updated later with additional information as to why the request was DENIED.