#30342 Need help with a pop-up

Resolved Created Nov 29, 2024, 6:05 PM Resolved Aug 8, 2025, 5:59 PM

System (internal) Nov 29, 2024, 6:05 PM

Created from Lead: https://artichoke.shield.syncromsp.com/leads/29079743/convert

Check-in (internal) Nov 29, 2024, 6:05 PM

Hey Peet.

I don't know if you're working today, but I have suddenly been hit with one of those stupid pop-up alert ads telling me that my computer is infected, viruses found, Trojan detected blah-blah-blah....I see McAfee mentioned in some of them (it changes every few seconds)—how can I get this off my computer? I really don't know how it got here in the first place. It first popped up when I turned on youtube music...could it have come from there? Anywho...SUPER annoying and I am definitely not clicking on it, but don't know what to do to get rid of it. I restarted the computer and it is still there.

If you're working today, can you help me out? Thx! And I hope you had a nice Thanksgiving!

Jill

Artichoke Support - Peet (internal) Dec 2, 2024, 7:01 PM

Were you able to resolve this? If not give me a call. I've got a meeting at 1:30. but other than that I can help.

Cheers.Peet

customer-reply (internal) Dec 2, 2024, 8:39 PM

I've got someone coming by at 2:00 for a few minutes, but will see if I can catch you after that. I am still having the issue...frigging hate those things! Uggh.

JT

---------------------------------------------------------------

From: Artichoke Support - Peet <[email protected]>
Sent: Monday, December 2, 2024 12:01 PM
To: Jill Tripp <[email protected]>
Subject: Need help with a pop-up (message id: 89063684)

Artichoke Support - Peet (internal) Dec 2, 2024, 9:22 PM

I'm here, just call.

Cheers.Peet

[email protected] (internal) Aug 8, 2025, 5:59 PM

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