#30244 BM update and CC machine.

Resolved 2 Normal Created Nov 21, 2024, 11:09 PM Resolved Feb 19, 2025, 1:38 AM

System (internal) Nov 21, 2024, 11:09 PM

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Check-in (internal) Nov 21, 2024, 11:09 PM

Hello Peet-
we have a few things.
First, would you be able to do the Dec update for Bulk Mailer within the next week?

Second, We are having a hell of a time with our Clover CC Machine.
When we are running a card through, we are getting a message saying that we are "offline" and sometimes the payment is "too big to run offline" We eventually can run the card if we manually enter it, but we get the message that the payment ran offline. We have been missing out on a lot of money-because we cant run the card.
Do you have any suggestions?

--

Jennifer Wood
AlphaGraphics Missoula
1947 South Avenue West
Missoula, MT 59801
406.728.4810

[embedded image]

© 2024 AlphaGraphics, Inc. All rights reserved. This AlphaGraphics location is independently owned and operated by an AlphaGraphics, Inc. franchisee

customer-reply (internal) Dec 3, 2024, 5:38 PM

Hi-

Can you do the December BM update soon?

---------- Forwarded message ---------
From: Jennifer Wood <[email protected]>
Date: Thu, Nov 21, 2024 at 4:08 PM
Subject: BM update and CC machine.
To: Peet McKinney <[email protected]>, Jessica Yandell <[email protected]>

Hello Peet-
we have a few things.
First, would you be able to do the Dec update for Bulk Mailer within the next week?

Second, We are having a hell of a time with our Clover CC Machine.
When we are running a card through, we are getting a message saying that we are "offline" and sometimes the payment is "too big to run offline" We eventually can run the card if we manually enter it, but we get the message that the payment ran offline. We have been missing out on a lot of money-because we cant run the card.
Do you have any suggestions?

--

Jennifer Wood
AlphaGraphics Missoula
1947 South Avenue West
Missoula, MT 59801
406.728.4810

[embedded image]

--

Jennifer Wood
AlphaGraphics Missoula
1947 South Avenue West
Missoula, MT 59801
406.728.4810

[embedded image]

© 2024 AlphaGraphics, Inc. All rights reserved. This AlphaGraphics location is independently owned and operated by an AlphaGraphics, Inc. franchisee

[email protected] (internal) Feb 19, 2025, 1:38 AM

Edits made via Bulk Update Tool - see change log for this timestamp