#30157 Fwd: Printer Trouble

Created from Lead: https://artichoke.shield.syncromsp.com/leads/28808420/convert

Sent from my handheld

Begin forwarded message:

From: Marie Waters <[email protected]>
Date: November 14, 2024 at 5:47:30 PM MST
To: Peet McKinney <[email protected]>
Subject: Printer Trouble


Hi Peet!

I am getting these errors on both Jaqui and my computer.
Either scanning from the control center app from the computer or initializing from the actual printer, It seems to recognize a connection to the printer/pc, but just won't print...
Any advice would be greatly appreciated.

Thanks!
[embedded image]

[embedded image]

-----

Marie E. Waters

jr cpa inc.

2103 south 11th street west

missoula, mt 59801

406.543.2501 work

406.721.3631 fax

CONFIDENTIALITY NOTICE: This communication from Jaqualyn Reinhard CPA is for the sole use of the intended recipient or recipients and may contain confidential and privileged information. Any unauthorized review, use, disclosure, distribution or other dissemination of this communication and/or the information contained therein is strictly prohibited. If you are not the intended recipient of this communication, please contact the sender and destroy all copies of the original communication. PENALTY NOTICE: Pursuant to the requirements related to practice before the Internal Revenue Service, any tax advice contained in this communication (including attachments) is not intended or written to be used and cannot be used by any taxpayer for the purpose of (i) avoiding federal tax penalties that may be imposed on the taxpayer or (ii) promoting, marketing, or recommending to another person any tax-related matter. Any conclusions are based on tax law, regulations, case law, and the facts presented to us. Any changes to tax laws or inaccuracies in the facts received could affect the validity of our conclusions. We will not update this advice for subsequent changes to tax laws, regulations, case law or other information provided to us.

I've kind of lost my mind on this one, and am currently at an impasse. I fully factory reset the printer and unfortunately do not have the default password. The password should be on a label on the back Pwd: XXXXXXX. Could you please get that for me?

Also please unplug the printer from power for 120 seconds. Then plug it back in and see if it scans again.

Thanks.Peet

[embedded image]

undefined

Peet,

Thank you so much for working on this!!!!

I can't find the password, but am attaching a picture of the label on the back in case I missed it, and also the test page that I found in the printer.

I mistyped on my previous message... It CAN print, but will NOT SCAN

THANK YOU!!
-----

Marie E. Waters

jr cpa inc.

2103 south 11th street west

missoula, mt 59801

406.543.2501 work

406.721.3631 fax

CONFIDENTIALITY NOTICE: This communication from Jaqualyn Reinhard CPA is for the sole use of the intended recipient or recipients and may contain confidential and privileged information. Any unauthorized review, use, disclosure, distribution or other dissemination of this communication and/or the information contained therein is strictly prohibited. If you are not the intended recipient of this communication, please contact the sender and destroy all copies of the original communication. PENALTY NOTICE: Pursuant to the requirements related to practice before the Internal Revenue Service, any tax advice contained in this communication (including attachments) is not intended or written to be used and cannot be used by any taxpayer for the purpose of (i) avoiding federal tax penalties that may be imposed on the taxpayer or (ii) promoting, marketing, or recommending to another person any tax-related matter. Any conclusions are based on tax law, regulations, case law, and the facts presented to us. Any changes to tax laws or inaccuracies in the facts received could affect the validity of our conclusions. We will not update this advice for subsequent changes to tax laws, regulations, case law or other information provided to us.

---------------------------------------------------------------

From: Artichoke Support - Peet <[email protected]>
Sent: Friday, November 15, 2024 1:38 PM
To: Marie Waters <[email protected]>
Cc: Jaqui Reinhard <[email protected]>
Subject: Fwd: Printer Trouble (message id: 88589842)

To be clear though, you did unplug the MFP from power for 2 minutes, right? I can see what the issue is now and I'm fairly positive that the fix (many years ago) was to pull from power for a solid amount of time and then plug back in.

I did work out the password after your response, so thank you! it was good to see a picture of the label you sent.

Let me know about the power thing.

Cheers.Peet

Yes, I unplugged the power for 2 minutes on Friday :)

Sent from my T-Mobile 5G Device
Get [Outlook for Android](https://aka.ms/AAb9ysg)
---------------------------------------------------------------

From: Artichoke Support - Peet <[email protected]>
Sent: Monday, November 18, 2024 9:28:30 AM
To: Marie Waters <[email protected]>
Cc: Jaqui Reinhard <[email protected]>
Subject: Fwd: Printer Trouble (message id: 88589842)

So, I turned off all computers and unplugged printer for at least 5 minutes -& did this multiple times:

First time restarting the all-in-one PC, it tried to update the printer, but needed the password which I don't have... so no update happened I don't think.

Here's what I've discovered:

-
I CAN scan on both computers using 'windows fax and scan', we could use this if we're desperate, but it doesn't scan as a PDF 🙁
-
I can scan a PDF to the all-in-one initializing it from the actual printer but cannot scan using the brother "utilities" app from the all-in-one PC, it has to be initialized from the printer.
-
Jaqui's PC won't scan using the brother app or initializing it from the printer

Hope this might help!
Thank so much for your help!

-----

Marie E. Waters

jr cpa inc.

2103 south 11th street west

missoula, mt 59801

406.543.2501 work

406.721.3631 fax

CONFIDENTIALITY NOTICE: This communication from Jaqualyn Reinhard CPA is for the sole use of the intended recipient or recipients and may contain confidential and privileged information. Any unauthorized review, use, disclosure, distribution or other dissemination of this communication and/or the information contained therein is strictly prohibited. If you are not the intended recipient of this communication, please contact the sender and destroy all copies of the original communication. PENALTY NOTICE: Pursuant to the requirements related to practice before the Internal Revenue Service, any tax advice contained in this communication (including attachments) is not intended or written to be used and cannot be used by any taxpayer for the purpose of (i) avoiding federal tax penalties that may be imposed on the taxpayer or (ii) promoting, marketing, or recommending to another person any tax-related matter. Any conclusions are based on tax law, regulations, case law, and the facts presented to us. Any changes to tax laws or inaccuracies in the facts received could affect the validity of our conclusions. We will not update this advice for subsequent changes to tax laws, regulations, case law or other information provided to us.

---------------------------------------------------------------

From: Marie Waters <[email protected]>
Sent: Monday, November 18, 2024 9:40 AM
To: Artichoke Support - Peet <[email protected]>
Cc: Jaqui Reinhard <[email protected]>
Subject: Re: Printer Trouble (message id: 88589842)

Yes, I unplugged the power for 2 minutes on Friday :)

Sent from my T-Mobile 5G Device
Get [Outlook for Android](https://aka.ms/AAb9ysg)
---------------------------------------------------------------

From: Artichoke Support - Peet <[email protected]>
Sent: Monday, November 18, 2024 9:28:30 AM
To: Marie Waters <[email protected]>
Cc: Jaqui Reinhard <[email protected]>
Subject: Fwd: Printer Trouble (message id: 88589842)

I've got a plan to make the Control Center work, but it looks like the computers are currently online. Could you ping me when they are?

Cheers.Peet

Both computers are on 🙂

-----

Marie E. Waters

jr cpa inc.

2103 south 11th street west

missoula, mt 59801

406.543.2501 work

406.721.3631 fax

CONFIDENTIALITY NOTICE: This communication from Jaqualyn Reinhard CPA is for the sole use of the intended recipient or recipients and may contain confidential and privileged information. Any unauthorized review, use, disclosure, distribution or other dissemination of this communication and/or the information contained therein is strictly prohibited. If you are not the intended recipient of this communication, please contact the sender and destroy all copies of the original communication. PENALTY NOTICE: Pursuant to the requirements related to practice before the Internal Revenue Service, any tax advice contained in this communication (including attachments) is not intended or written to be used and cannot be used by any taxpayer for the purpose of (i) avoiding federal tax penalties that may be imposed on the taxpayer or (ii) promoting, marketing, or recommending to another person any tax-related matter. Any conclusions are based on tax law, regulations, case law, and the facts presented to us. Any changes to tax laws or inaccuracies in the facts received could affect the validity of our conclusions. We will not update this advice for subsequent changes to tax laws, regulations, case law or other information provided to us.

---------------------------------------------------------------

From: Artichoke Support - Peet <[email protected]>
Sent: Tuesday, November 19, 2024 8:58 AM
To: Marie Waters <[email protected]>
Cc: Jaqui Reinhard <[email protected]>
Subject: Fwd: Printer Trouble (message id: 88589842)

Okay, this should not be an issue going forward.

Cheers.Peet

Great. Thanks!

On another note, I am almost ready to move my computer to the back office. I already have cat5 ran to an outlet back there. I just need to call spectrum and make sure there is Internet running thru that line. I'll let you know when I get that taken care of.

Get [Outlook for Android](https://aka.ms/AAb9ysg)
---------------------------------------------------------------

From: Artichoke Support - Peet <[email protected]>
Sent: Tuesday, November 19, 2024 10:42:29 AM
To: Marie Waters <[email protected]>
Cc: Jaqui Reinhard <[email protected]>
Subject: Fwd: Printer Trouble (message id: 88589842)

Not exacty. Did you want to move the Cable modem etc into the back office? If so you'd need to route the CableTV cable to that room.

Automation AutoResolve-Waiting for Customer ran on this ticket. Actions: Change Status to Resolved