#29941 Re:[## 47512 ##] AVT Missoula 211
Resolved
Created Oct 30, 2024, 7:28 PM
Resolved Nov 15, 2024, 9:35 PM
System (internal)
Oct 30, 2024, 7:28 PM
Check-in (internal)
Oct 30, 2024, 7:28 PM
Hello Alex, Please accept our apologies for the delay in getting a response out to you. I have taken a look in your system, and it appears Veronica missed a step in getting [email protected] set-up as the email address automated verification requests are sent from. I have completed the set-up now. Please confirm if you can now send requests from this email address. [View ticket](https://support.icarol.com/portal/ticket/477063000127965199) [How would you rate our customer service?](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn246201e3f876d87f48d0b249f210a831845682e485ffb6ae9de3d8b2d44fc50c&uid=edbsn825db1253a064baf76086fc76729da19&aid=edbsnce4e7b4ef6a9b8165e8f510156718de4f6ebe81e8983bafc06f7a7703a688577&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef) https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn246201e3f876d87f48d0b249f210a831845682e485ffb6ae9de3d8b2d44fc50c&uid=edbsn825db1253a064baf76086fc76729da19&aid=edbsnce4e7b4ef6a9b8165e8f510156718de4f6ebe81e8983bafc06f7a7703a688577&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=1%20 [embedded image](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn246201e3f876d87f48d0b249f210a831845682e485ffb6ae9de3d8b2d44fc50c&uid=edbsn825db1253a064baf76086fc76729da19&aid=edbsnce4e7b4ef6a9b8165e8f510156718de4f6ebe81e8983bafc06f7a7703a688577&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=1) [Good](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn246201e3f876d87f48d0b249f210a831845682e485ffb6ae9de3d8b2d44fc50c&uid=edbsn825db1253a064baf76086fc76729da19&aid=edbsnce4e7b4ef6a9b8165e8f510156718de4f6ebe81e8983bafc06f7a7703a688577&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=1) https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn246201e3f876d87f48d0b249f210a831845682e485ffb6ae9de3d8b2d44fc50c&uid=edbsn825db1253a064baf76086fc76729da19&aid=edbsnce4e7b4ef6a9b8165e8f510156718de4f6ebe81e8983bafc06f7a7703a688577&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=2%20 [embedded image](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn246201e3f876d87f48d0b249f210a831845682e485ffb6ae9de3d8b2d44fc50c&uid=edbsn825db1253a064baf76086fc76729da19&aid=edbsnce4e7b4ef6a9b8165e8f510156718de4f6ebe81e8983bafc06f7a7703a688577&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=2) [Okay](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn246201e3f876d87f48d0b249f210a831845682e485ffb6ae9de3d8b2d44fc50c&uid=edbsn825db1253a064baf76086fc76729da19&aid=edbsnce4e7b4ef6a9b8165e8f510156718de4f6ebe81e8983bafc06f7a7703a688577&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=2) https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn246201e3f876d87f48d0b249f210a831845682e485ffb6ae9de3d8b2d44fc50c&uid=edbsn825db1253a064baf76086fc76729da19&aid=edbsnce4e7b4ef6a9b8165e8f510156718de4f6ebe81e8983bafc06f7a7703a688577&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=3%20 [embedded image](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn246201e3f876d87f48d0b249f210a831845682e485ffb6ae9de3d8b2d44fc50c&uid=edbsn825db1253a064baf76086fc76729da19&aid=edbsnce4e7b4ef6a9b8165e8f510156718de4f6ebe81e8983bafc06f7a7703a688577&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=3) [Bad](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn246201e3f876d87f48d0b249f210a831845682e485ffb6ae9de3d8b2d44fc50c&uid=edbsn825db1253a064baf76086fc76729da19&aid=edbsnce4e7b4ef6a9b8165e8f510156718de4f6ebe81e8983bafc06f7a7703a688577&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=3) Thank you, Carmen iCarol Support [embedded image] a division of Harris Computer Systems [Learnmore about our 3-Day Training Summit | November 12, 13, and 14, 2024](https://www.icarol.com/training-summit) ---- on Tue, 29 Oct 2024 08:01:27 -0600 [email protected] wrote ---- Good Morning Veronica, just trying to touch base on whether or not your team can offer support in getting our email switched over? Alex S ---- on Tue, 29 Oct 2024 07:00:24 -07:00 "Alex Sanchez Jr."<[email protected]> wrote ---- CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe./ATTENTION:Ce courriel provient de l’extérieur de l’organisation. Ne pas cliquer sur les liens ou ouvrir les pièces jointes sans que vous reconnaissiez l’expéditeur et que vous soyez certain que le contenu est sûr Sorry for all the confusion. I am still not sure how to proceed in getting [email protected] email address set up instead of noreply@icarol. Can we set up a video call to work through this Veronica? Thank you, Alex From:Veronica Ross <[email protected]> Date: Wednesday, October 23, 2024 at 10:28 AM To: Alex Sanchez Jr. <[email protected]> Cc: Artichoke Support - Peet <[email protected]> Subject: Re:[## 47512 ##] AVT Missoula 211 [EXTERNAL - This message was sent from an email outside of Human Resource Council, District XI. Please use caution when following links or opening attachments.] Hello Alex, I have heard from the tech team that you are all set up. Thank you for your patience. Please let me know if you have any other questions or need further assistance. Otherwise, if I don’t hear back from you, I will set this ticket to automatically close in two days. Please note, you can respond to this message at any time, the ticket will automatically be reopened so I can provide further assistance as needed. [View ticket](https://support.icarol.com/portal/ticket/477063000127965199) [How would you rate our customer service?](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn7ee6023bf5ea3626e5bb189d8a29816adc51175e205a7695fb184303e6905c89&uid=edbsnc187ebabd215cf7ac6b634ae644a8747&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef) https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn7ee6023bf5ea3626e5bb189d8a29816adc51175e205a7695fb184303e6905c89&uid=edbsnc187ebabd215cf7ac6b634ae644a8747&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=1 [Good](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn7ee6023bf5ea3626e5bb189d8a29816adc51175e205a7695fb184303e6905c89&uid=edbsnc187ebabd215cf7ac6b634ae644a8747&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=1) https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn7ee6023bf5ea3626e5bb189d8a29816adc51175e205a7695fb184303e6905c89&uid=edbsnc187ebabd215cf7ac6b634ae644a8747&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=2 [Okay](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn7ee6023bf5ea3626e5bb189d8a29816adc51175e205a7695fb184303e6905c89&uid=edbsnc187ebabd215cf7ac6b634ae644a8747&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=2) https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn7ee6023bf5ea3626e5bb189d8a29816adc51175e205a7695fb184303e6905c89&uid=edbsnc187ebabd215cf7ac6b634ae644a8747&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=3 [Bad](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn7ee6023bf5ea3626e5bb189d8a29816adc51175e205a7695fb184303e6905c89&uid=edbsnc187ebabd215cf7ac6b634ae644a8747&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=3) Thank you, Veronica Ross Manager, Client Support and Implementation Team Pronouns: She/Her/Hers [embedded image] a division of Harris Computer Systems [Click here](https://support.icarol.com/portal/en/community/user-community/filter/announcement) to signup for our next training webinar, the 3rd Wednesday every month at 2pm EDT ! [Learn more about our 3-Day Training Summit | November 12, 13, and 14, 2024](https://www.icarol.com/training-summit) ---- on Wed, 23 Oct 2024 10:42:57 -0400 Veronica Ross<[email protected]> wrote ---- Hello Alex, I'm waiting on the tech team for full confirmation, thank you to Peet to letting me know what everything has been received and set up on their end. [View ticket](https://support.icarol.com/portal/ticket/477063000127965199) [How would you rate our customer service?](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn4dd194f8504a10c36ebef2471b3cb6266c8cd15fe172b3a3f58621ea0d819301&uid=edbsn49bde6c8b09f8c1ed7ccdaa8cf7e123a&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef) https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn4dd194f8504a10c36ebef2471b3cb6266c8cd15fe172b3a3f58621ea0d819301&uid=edbsn49bde6c8b09f8c1ed7ccdaa8cf7e123a&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=1 [Good](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn4dd194f8504a10c36ebef2471b3cb6266c8cd15fe172b3a3f58621ea0d819301&uid=edbsn49bde6c8b09f8c1ed7ccdaa8cf7e123a&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=1) https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn4dd194f8504a10c36ebef2471b3cb6266c8cd15fe172b3a3f58621ea0d819301&uid=edbsn49bde6c8b09f8c1ed7ccdaa8cf7e123a&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=2 [Okay](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn4dd194f8504a10c36ebef2471b3cb6266c8cd15fe172b3a3f58621ea0d819301&uid=edbsn49bde6c8b09f8c1ed7ccdaa8cf7e123a&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=2) https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn4dd194f8504a10c36ebef2471b3cb6266c8cd15fe172b3a3f58621ea0d819301&uid=edbsn49bde6c8b09f8c1ed7ccdaa8cf7e123a&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=3 [Bad](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn4dd194f8504a10c36ebef2471b3cb6266c8cd15fe172b3a3f58621ea0d819301&uid=edbsn49bde6c8b09f8c1ed7ccdaa8cf7e123a&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=3) Thank you, Veronica Ross Manager, Client Support and Implementation Team Pronouns: She/Her/Hers [embedded image] a division of Harris Computer Systems [Click here](https://support.icarol.com/portal/en/community/user-community/filter/announcement) to signup for our next training webinar, the 3rd Wednesday every month at 2pm EDT ! [Learn more about our 3-Day Training Summit | November 12, 13, and 14, 2024](https://www.icarol.com/training-summit) ---- on Tue, 22 Oct 2024 17:18:44 -0400 "Alex Sanchez Jr."<[email protected]> wrote ---- CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe./ATTENTION:Ce courriel provient de l’extérieur de l’organisation. Ne pas cliquer sur les liens ou ouvrir les pièces jointes sans que vous reconnaissiez l’expéditeur et que vous soyez certain que le contenu est sûr Greetings both, Just checking in on the status. Are we able to use our 211@ email moving forward for the AVR? Warm regards, Alex S. From:Veronica Ross <[email protected]> Date: Tuesday, October 8, 2024 at 11:45 AM To: [email protected] <[email protected]> Cc: Alex Sanchez Jr. <[email protected]> Subject: Re:[## 47512 ##] AVT Missoula 211 [EXTERNAL - This message was sent from an email outside of Human Resource Council, District XI. Please use caution when following links or opening attachments.] Hello Alex and Peet, I have heard from our tech team that the following information has been sent directly. Please let me know when these updates have been applied. I'm including them below for your reference: They need to set up these CNAME records in their DNS system. o em9207.hrcxi.org >> u64773.wl024.sendgrid.net o ic._domainkey.hrcxi.org >> ic.domainkey.u64773.wl024.sendgrid.net o ic2._domainkey.hrcxi.org >> ic2.domainkey.u64773.wl024.sendgrid.net And a TXT record o _dmarc.hrcxi.org >> v=DMARC1; p=none; pct=100; rua=mailto:[email protected]; sp=none; aspf=r; Let me know if you have any questions and we will proceed accordingly when we hear back from you. [View ticket](https://support.icarol.com/portal/ticket/477063000127965199) [How would you rate our customer service?](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn57a1000ed45d0efa5f3c7b8a2cc35cf2fc856e3e6401567c962b17eb06313f12&uid=edbsn9a776862d3501358eafc86ed9428b05e&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef) [Good](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn57a1000ed45d0efa5f3c7b8a2cc35cf2fc856e3e6401567c962b17eb06313f12&uid=edbsn9a776862d3501358eafc86ed9428b05e&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=1) [Okay](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn57a1000ed45d0efa5f3c7b8a2cc35cf2fc856e3e6401567c962b17eb06313f12&uid=edbsn9a776862d3501358eafc86ed9428b05e&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=2) [Bad](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn57a1000ed45d0efa5f3c7b8a2cc35cf2fc856e3e6401567c962b17eb06313f12&uid=edbsn9a776862d3501358eafc86ed9428b05e&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=3) Thank you, Veronica Ross Manager, Client Support and Implementation Team Pronouns: She/Her/Hers [embedded image] a division of Harris Computer Systems [Click here](https://support.icarol.com/portal/en/community/user-community/filter/announcement) to signup for our next training webinar, the 3rd Wednesday every month at 2pm EDT ! [Learn more about modernizing iCarol at our upcoming event at CrisisCon!](https://www.icarol.com/crisiscon/) ---- on Fri, 04 Oct 2024 11:57:23 -0400 "Artichoke Support - Peet"<[email protected]>wrote ---- CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe./ATTENTION:Ce courriel provient de l’extérieur de l’organisation. Ne pas cliquer sur les liens ou ouvrir les pièces jointes sans que vous reconnaissiez l’expéditeur et que vous soyez certain que le contenu est sûr ----- REPLY ABOVE THIS LINE TO SEND A RESPONSE ----- On Fri 10-04-24 09:57 AM, Artichoke Consulting commented: --------------------------------------------------------------- Veronica, 1. Can't fathom why the DNS provider would matter in the least to enabling DKIM it's simply a DNS record, but it's cloud flair, aiden.ns.cloudflare.com and jade.ns.cloudflare.com. This can be found for any domain with a whois lookup. Here's a link to a lookup for hrcxi.org: https://www.whois.com/whois/hrcxi.org 2. Yes, Peet McKinney,[email protected] Cheers.Peet --- Artichoke Support - Peet Ticket History - 29378 --------------------------------------------------------------- Sent with care from Artichoke Consulting Artichoke Consulting - 1805 Bancroft St. Ste. 5, Missoula MT 59801 - 406.370.4566 Click for Online Portal. (Neeed to activate an Online Portal account?[Click to start a request.](mailto:[email protected]?subject=Request%20for%20Online%20Portal%20Access))
customer-reply (internal)
Oct 30, 2024, 10:01 PM
No worries! I appreciate all you’re your team at Icarol. Thank you Peet for your work! Alex Sanchez Jr (He/him/They/them) Community Information and Referral Services Coordinator District XI Human Resource Council, Inc 1801 S. Higgins Ave Missoula, MT 59801 Email: [email protected] Phone number: 406-728-3710 ext. 254 Fax number: 406-728-7680 [embedded image] From:Carmen Ercole <[email protected]> Date: Wednesday, October 30, 2024 at 1:28 PM To: Alex Sanchez Jr. <[email protected]> Cc: Artichoke Support - Peet <[email protected]> Subject: Re:[## 47512 ##] AVT Missoula 211 [EXTERNAL - This message was sent from an email outside of Human Resource Council, District XI. Please use caution when following links or opening attachments.] Hello Alex, Please accept our apologies for the delay in getting a response out to you. I have taken a look in your system, and it appears Veronica missed a step in getting [email protected] set-up as the email address automated verification requests are sent from. I have completed the set-up now. Please confirm if you can now send requests from this email address. [View ticket](https://support.icarol.com/portal/ticket/477063000127965199) [How would you rate our customer service?](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn246201e3f876d87f48d0b249f210a831845682e485ffb6ae9de3d8b2d44fc50c&uid=edbsn825db1253a064baf76086fc76729da19&aid=edbsnce4e7b4ef6a9b8165e8f510156718de4f6ebe81e8983bafc06f7a7703a688577&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef) [embedded image](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn246201e3f876d87f48d0b249f210a831845682e485ffb6ae9de3d8b2d44fc50c&uid=edbsn825db1253a064baf76086fc76729da19&aid=edbsnce4e7b4ef6a9b8165e8f510156718de4f6ebe81e8983bafc06f7a7703a688577&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=1) [Good](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn246201e3f876d87f48d0b249f210a831845682e485ffb6ae9de3d8b2d44fc50c&uid=edbsn825db1253a064baf76086fc76729da19&aid=edbsnce4e7b4ef6a9b8165e8f510156718de4f6ebe81e8983bafc06f7a7703a688577&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=1) [embedded image](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn246201e3f876d87f48d0b249f210a831845682e485ffb6ae9de3d8b2d44fc50c&uid=edbsn825db1253a064baf76086fc76729da19&aid=edbsnce4e7b4ef6a9b8165e8f510156718de4f6ebe81e8983bafc06f7a7703a688577&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=2) [Okay](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn246201e3f876d87f48d0b249f210a831845682e485ffb6ae9de3d8b2d44fc50c&uid=edbsn825db1253a064baf76086fc76729da19&aid=edbsnce4e7b4ef6a9b8165e8f510156718de4f6ebe81e8983bafc06f7a7703a688577&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=2) [embedded image](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn246201e3f876d87f48d0b249f210a831845682e485ffb6ae9de3d8b2d44fc50c&uid=edbsn825db1253a064baf76086fc76729da19&aid=edbsnce4e7b4ef6a9b8165e8f510156718de4f6ebe81e8983bafc06f7a7703a688577&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=3) [Bad](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn246201e3f876d87f48d0b249f210a831845682e485ffb6ae9de3d8b2d44fc50c&uid=edbsn825db1253a064baf76086fc76729da19&aid=edbsnce4e7b4ef6a9b8165e8f510156718de4f6ebe81e8983bafc06f7a7703a688577&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=3) Thank you, Carmen iCarol Support [embedded image] a division of Harris Computer Systems [Learn more about our 3-Day Training Summit | November 12, 13, and 14, 2024](https://www.icarol.com/training-summit) ---- on Tue, 29 Oct 2024 08:01:27 -0600 [email protected] wrote ---- Good Morning Veronica, just trying to touch base on whether or not your team can offer support in getting our email switched over? Alex S ---- on Tue, 29 Oct 2024 07:00:24 -07:00 "Alex Sanchez Jr."<[email protected]> wrote ---- CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe./ATTENTION:Ce courriel provient de l’extérieur de l’organisation. Ne pas cliquer sur les liens ou ouvrir les pièces jointes sans que vous reconnaissiez l’expéditeur et que vous soyez certain que le contenu est sûr Sorry for all the confusion. I am still not sure how to proceed in getting [email protected] email address set up instead of noreply@icarol. Can we set up a video call to work through this Veronica? Thank you, Alex From:Veronica Ross <[email protected]> Date: Wednesday, October 23, 2024 at 10:28 AM To: Alex Sanchez Jr. <[email protected]> Cc: Artichoke Support - Peet <[email protected]> Subject: Re:[## 47512 ##] AVT Missoula 211 [EXTERNAL - This message was sent from an email outside of Human Resource Council, District XI. Please use caution when following links or opening attachments.] Hello Alex, I have heard from the tech team that you are all set up. Thank you for your patience. Please let me know if you have any other questions or need further assistance. Otherwise, if I don’t hear back from you, I will set this ticket to automatically close in two days.Please note, you can respond to this message at any time, the ticket will automatically be reopened so I can provide further assistance as needed. [View ticket](https://support.icarol.com/portal/ticket/477063000127965199) [How would you rate our customer service?](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn7ee6023bf5ea3626e5bb189d8a29816adc51175e205a7695fb184303e6905c89&uid=edbsnc187ebabd215cf7ac6b634ae644a8747&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef) [Good](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn7ee6023bf5ea3626e5bb189d8a29816adc51175e205a7695fb184303e6905c89&uid=edbsnc187ebabd215cf7ac6b634ae644a8747&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=1) [Okay](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn7ee6023bf5ea3626e5bb189d8a29816adc51175e205a7695fb184303e6905c89&uid=edbsnc187ebabd215cf7ac6b634ae644a8747&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=2) [Bad](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn7ee6023bf5ea3626e5bb189d8a29816adc51175e205a7695fb184303e6905c89&uid=edbsnc187ebabd215cf7ac6b634ae644a8747&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=3) Thank you, Veronica Ross Manager, Client Support and Implementation Team Pronouns: She/Her/Hers [embedded image] a division of Harris Computer Systems [Click here](https://support.icarol.com/portal/en/community/user-community/filter/announcement) to signup for our next training webinar, the 3rd Wednesday every month at 2pm EDT ! [Learn more about our 3-Day Training Summit | November 12, 13, and 14, 2024](https://www.icarol.com/training-summit) ---- on Wed, 23 Oct 2024 10:42:57 -0400 Veronica Ross<[email protected]> wrote ---- Hello Alex, I'm waiting on the tech team for full confirmation, thank you to Peet to letting me know what everything has been received and set up on their end. [View ticket](https://support.icarol.com/portal/ticket/477063000127965199) [How would you rate our customer service?](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn4dd194f8504a10c36ebef2471b3cb6266c8cd15fe172b3a3f58621ea0d819301&uid=edbsn49bde6c8b09f8c1ed7ccdaa8cf7e123a&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef) [Good](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn4dd194f8504a10c36ebef2471b3cb6266c8cd15fe172b3a3f58621ea0d819301&uid=edbsn49bde6c8b09f8c1ed7ccdaa8cf7e123a&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=1) [Okay](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn4dd194f8504a10c36ebef2471b3cb6266c8cd15fe172b3a3f58621ea0d819301&uid=edbsn49bde6c8b09f8c1ed7ccdaa8cf7e123a&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=2) [Bad](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn4dd194f8504a10c36ebef2471b3cb6266c8cd15fe172b3a3f58621ea0d819301&uid=edbsn49bde6c8b09f8c1ed7ccdaa8cf7e123a&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=3) Thank you, Veronica Ross Manager, Client Support and Implementation Team Pronouns: She/Her/Hers [embedded image] a division of Harris Computer Systems [Click here](https://support.icarol.com/portal/en/community/user-community/filter/announcement) to signup for our next training webinar, the 3rd Wednesday every month at 2pm EDT ! [Learn more about our 3-Day Training Summit | November 12, 13, and 14, 2024](https://www.icarol.com/training-summit) ---- on Tue, 22 Oct 2024 17:18:44 -0400 "Alex Sanchez Jr."<[email protected]> wrote ---- CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe./ATTENTION:Ce courriel provient de l’extérieur de l’organisation. Ne pas cliquer sur les liens ou ouvrir les pièces jointes sans que vous reconnaissiez l’expéditeur et que vous soyez certain que le contenu est sûr Greetings both, Just checking in on the status. Are we able to use our 211@ email moving forward for the AVR? Warm regards, Alex S. From:Veronica Ross <[email protected]> Date: Tuesday, October 8, 2024 at 11:45 AM To: [email protected] <[email protected]> Cc: Alex Sanchez Jr. <[email protected]> Subject: Re:[## 47512 ##] AVT Missoula 211 [EXTERNAL - This message was sent from an email outside of Human Resource Council, District XI. Please use caution when following links or opening attachments.] Hello Alex and Peet, I have heard from our tech team that the following information has been sent directly. Please let me know when these updates have been applied. I'm including them below for your reference: They need to set up these CNAME records in their DNS system. o em9207.hrcxi.org >> u64773.wl024.sendgrid.net o ic._domainkey.hrcxi.org >> ic.domainkey.u64773.wl024.sendgrid.net o ic2._domainkey.hrcxi.org >> ic2.domainkey.u64773.wl024.sendgrid.net And a TXT record o _dmarc.hrcxi.org >> v=DMARC1; p=none; pct=100; rua=mailto:[email protected]; sp=none; aspf=r; Let me know if you have any questions and we will proceed accordingly when we hear back from you. [View ticket](https://support.icarol.com/portal/ticket/477063000127965199) [How would you rate our customer service?](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn57a1000ed45d0efa5f3c7b8a2cc35cf2fc856e3e6401567c962b17eb06313f12&uid=edbsn9a776862d3501358eafc86ed9428b05e&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef) [Good](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn57a1000ed45d0efa5f3c7b8a2cc35cf2fc856e3e6401567c962b17eb06313f12&uid=edbsn9a776862d3501358eafc86ed9428b05e&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=1) [Okay](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn57a1000ed45d0efa5f3c7b8a2cc35cf2fc856e3e6401567c962b17eb06313f12&uid=edbsn9a776862d3501358eafc86ed9428b05e&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=2) [Bad](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn57a1000ed45d0efa5f3c7b8a2cc35cf2fc856e3e6401567c962b17eb06313f12&uid=edbsn9a776862d3501358eafc86ed9428b05e&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=3) Thank you, Veronica Ross Manager, Client Support and Implementation Team Pronouns: She/Her/Hers [embedded image] a division of Harris Computer Systems [Click here](https://support.icarol.com/portal/en/community/user-community/filter/announcement) to signup for our next training webinar, the 3rd Wednesday every month at 2pm EDT ! [Learn more about modernizing iCarol at our upcoming event at CrisisCon!](https://www.icarol.com/crisiscon/) ---- on Fri, 04 Oct 2024 11:57:23 -0400 "Artichoke Support - Peet"<[email protected]>wrote ---- CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe./ATTENTION:Ce courriel provient de l’extérieur de l’organisation. Ne pas cliquer sur les liens ou ouvrir les pièces jointes sans que vous reconnaissiez l’expéditeur et que vous soyez certain que le contenu est sûr
customer-reply (internal)
Oct 30, 2024, 10:22 PM
After a quick test run, our email on the AVR tool reads noreply before our email. Is that able to be changed? Alex From:Alex Sanchez Jr. <[email protected]> Date: Wednesday, October 30, 2024 at 4:00 PM To: [email protected] <[email protected]> Cc: Artichoke Support - Peet <[email protected]> Subject: Re: Re:[## 47512 ##] AVT Missoula 211 No worries! I appreciate all you’re your team at Icarol. Thank you Peet for your work! Alex Sanchez Jr (He/him/They/them) Community Information and Referral Services Coordinator District XI Human Resource Council, Inc 1801 S. Higgins Ave Missoula, MT 59801 Email: [email protected] Phone number: 406-728-3710 ext. 254 Fax number: 406-728-7680 [embedded image] From:Carmen Ercole <[email protected]> Date: Wednesday, October 30, 2024 at 1:28 PM To: Alex Sanchez Jr. <[email protected]> Cc: Artichoke Support - Peet <[email protected]> Subject: Re:[## 47512 ##] AVT Missoula 211 [EXTERNAL - This message was sent from an email outside of Human Resource Council, District XI. Please use caution when following links or opening attachments.] Hello Alex, Please accept our apologies for the delay in getting a response out to you. I have taken a look in your system, and it appears Veronica missed a step in getting [email protected] set-up as the email address automated verification requests are sent from. I have completed the set-up now. Please confirm if you can now send requests from this email address. [View ticket](https://support.icarol.com/portal/ticket/477063000127965199) [How would you rate our customer service?](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn246201e3f876d87f48d0b249f210a831845682e485ffb6ae9de3d8b2d44fc50c&uid=edbsn825db1253a064baf76086fc76729da19&aid=edbsnce4e7b4ef6a9b8165e8f510156718de4f6ebe81e8983bafc06f7a7703a688577&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef) [embedded image](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn246201e3f876d87f48d0b249f210a831845682e485ffb6ae9de3d8b2d44fc50c&uid=edbsn825db1253a064baf76086fc76729da19&aid=edbsnce4e7b4ef6a9b8165e8f510156718de4f6ebe81e8983bafc06f7a7703a688577&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=1) [Good](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn246201e3f876d87f48d0b249f210a831845682e485ffb6ae9de3d8b2d44fc50c&uid=edbsn825db1253a064baf76086fc76729da19&aid=edbsnce4e7b4ef6a9b8165e8f510156718de4f6ebe81e8983bafc06f7a7703a688577&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=1) [embedded image](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn246201e3f876d87f48d0b249f210a831845682e485ffb6ae9de3d8b2d44fc50c&uid=edbsn825db1253a064baf76086fc76729da19&aid=edbsnce4e7b4ef6a9b8165e8f510156718de4f6ebe81e8983bafc06f7a7703a688577&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=2) [Okay](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn246201e3f876d87f48d0b249f210a831845682e485ffb6ae9de3d8b2d44fc50c&uid=edbsn825db1253a064baf76086fc76729da19&aid=edbsnce4e7b4ef6a9b8165e8f510156718de4f6ebe81e8983bafc06f7a7703a688577&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=2) [embedded image](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn246201e3f876d87f48d0b249f210a831845682e485ffb6ae9de3d8b2d44fc50c&uid=edbsn825db1253a064baf76086fc76729da19&aid=edbsnce4e7b4ef6a9b8165e8f510156718de4f6ebe81e8983bafc06f7a7703a688577&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=3) [Bad](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn246201e3f876d87f48d0b249f210a831845682e485ffb6ae9de3d8b2d44fc50c&uid=edbsn825db1253a064baf76086fc76729da19&aid=edbsnce4e7b4ef6a9b8165e8f510156718de4f6ebe81e8983bafc06f7a7703a688577&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=3) Thank you, Carmen iCarol Support [embedded image] a division of Harris Computer Systems [Learn more about our 3-Day Training Summit | November 12, 13, and 14, 2024](https://www.icarol.com/training-summit) ---- on Tue, 29 Oct 2024 08:01:27 -0600 [email protected] wrote ---- Good Morning Veronica, just trying to touch base on whether or not your team can offer support in getting our email switched over? Alex S ---- on Tue, 29 Oct 2024 07:00:24 -07:00 "Alex Sanchez Jr."<[email protected]> wrote ---- CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe./ATTENTION:Ce courriel provient de l’extérieur de l’organisation. Ne pas cliquer sur les liens ou ouvrir les pièces jointes sans que vous reconnaissiez l’expéditeur et que vous soyez certain que le contenu est sûr Sorry for all the confusion. I am still not sure how to proceed in getting [email protected] email address set up instead of noreply@icarol. Can we set up a video call to work through this Veronica? Thank you, Alex From:Veronica Ross <[email protected]> Date: Wednesday, October 23, 2024 at 10:28 AM To: Alex Sanchez Jr. <[email protected]> Cc: Artichoke Support - Peet <[email protected]> Subject: Re:[## 47512 ##] AVT Missoula 211 [EXTERNAL - This message was sent from an email outside of Human Resource Council, District XI. Please use caution when following links or opening attachments.] Hello Alex, I have heard from the tech team that you are all set up. Thank you for your patience. Please let me know if you have any other questions or need further assistance. Otherwise, if I don’t hear back from you, I will set this ticket to automatically close in two days.Please note, you can respond to this message at any time, the ticket will automatically be reopened so I can provide further assistance as needed. [View ticket](https://support.icarol.com/portal/ticket/477063000127965199) [How would you rate our customer service?](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn7ee6023bf5ea3626e5bb189d8a29816adc51175e205a7695fb184303e6905c89&uid=edbsnc187ebabd215cf7ac6b634ae644a8747&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef) [Good](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn7ee6023bf5ea3626e5bb189d8a29816adc51175e205a7695fb184303e6905c89&uid=edbsnc187ebabd215cf7ac6b634ae644a8747&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=1) [Okay](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn7ee6023bf5ea3626e5bb189d8a29816adc51175e205a7695fb184303e6905c89&uid=edbsnc187ebabd215cf7ac6b634ae644a8747&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=2) [Bad](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn7ee6023bf5ea3626e5bb189d8a29816adc51175e205a7695fb184303e6905c89&uid=edbsnc187ebabd215cf7ac6b634ae644a8747&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=3) Thank you, Veronica Ross Manager, Client Support and Implementation Team Pronouns: She/Her/Hers [embedded image] a division of Harris Computer Systems [Click here](https://support.icarol.com/portal/en/community/user-community/filter/announcement) to signup for our next training webinar, the 3rd Wednesday every month at 2pm EDT ! [Learn more about our 3-Day Training Summit | November 12, 13, and 14, 2024](https://www.icarol.com/training-summit) ---- on Wed, 23 Oct 2024 10:42:57 -0400 Veronica Ross<[email protected]> wrote ---- Hello Alex, I'm waiting on the tech team for full confirmation, thank you to Peet to letting me know what everything has been received and set up on their end. [View ticket](https://support.icarol.com/portal/ticket/477063000127965199) [How would you rate our customer service?](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn4dd194f8504a10c36ebef2471b3cb6266c8cd15fe172b3a3f58621ea0d819301&uid=edbsn49bde6c8b09f8c1ed7ccdaa8cf7e123a&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef) [Good](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn4dd194f8504a10c36ebef2471b3cb6266c8cd15fe172b3a3f58621ea0d819301&uid=edbsn49bde6c8b09f8c1ed7ccdaa8cf7e123a&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=1) [Okay](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn4dd194f8504a10c36ebef2471b3cb6266c8cd15fe172b3a3f58621ea0d819301&uid=edbsn49bde6c8b09f8c1ed7ccdaa8cf7e123a&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=2) [Bad](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn4dd194f8504a10c36ebef2471b3cb6266c8cd15fe172b3a3f58621ea0d819301&uid=edbsn49bde6c8b09f8c1ed7ccdaa8cf7e123a&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=3) Thank you, Veronica Ross Manager, Client Support and Implementation Team Pronouns: She/Her/Hers [embedded image] a division of Harris Computer Systems [Click here](https://support.icarol.com/portal/en/community/user-community/filter/announcement) to signup for our next training webinar, the 3rd Wednesday every month at 2pm EDT ! [Learn more about our 3-Day Training Summit | November 12, 13, and 14, 2024](https://www.icarol.com/training-summit) ---- on Tue, 22 Oct 2024 17:18:44 -0400 "Alex Sanchez Jr."<[email protected]> wrote ---- CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe./ATTENTION:Ce courriel provient de l’extérieur de l’organisation. Ne pas cliquer sur les liens ou ouvrir les pièces jointes sans que vous reconnaissiez l’expéditeur et que vous soyez certain que le contenu est sûr Greetings both, Just checking in on the status. Are we able to use our 211@ email moving forward for the AVR? Warm regards, Alex S. From:Veronica Ross <[email protected]> Date: Tuesday, October 8, 2024 at 11:45 AM To: [email protected] <[email protected]> Cc: Alex Sanchez Jr. <[email protected]> Subject: Re:[## 47512 ##] AVT Missoula 211 [EXTERNAL - This message was sent from an email outside of Human Resource Council, District XI. Please use caution when following links or opening attachments.] Hello Alex and Peet, I have heard from our tech team that the following information has been sent directly. Please let me know when these updates have been applied. I'm including them below for your reference: They need to set up these CNAME records in their DNS system. o em9207.hrcxi.org >> u64773.wl024.sendgrid.net o ic._domainkey.hrcxi.org >> ic.domainkey.u64773.wl024.sendgrid.net o ic2._domainkey.hrcxi.org >> ic2.domainkey.u64773.wl024.sendgrid.net And a TXT record o _dmarc.hrcxi.org >> v=DMARC1; p=none; pct=100; rua=mailto:[email protected]; sp=none; aspf=r; Let me know if you have any questions and we will proceed accordingly when we hear back from you. [View ticket](https://support.icarol.com/portal/ticket/477063000127965199) [How would you rate our customer service?](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn57a1000ed45d0efa5f3c7b8a2cc35cf2fc856e3e6401567c962b17eb06313f12&uid=edbsn9a776862d3501358eafc86ed9428b05e&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef) [Good](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn57a1000ed45d0efa5f3c7b8a2cc35cf2fc856e3e6401567c962b17eb06313f12&uid=edbsn9a776862d3501358eafc86ed9428b05e&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=1) [Okay](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn57a1000ed45d0efa5f3c7b8a2cc35cf2fc856e3e6401567c962b17eb06313f12&uid=edbsn9a776862d3501358eafc86ed9428b05e&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=2) [Bad](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn57a1000ed45d0efa5f3c7b8a2cc35cf2fc856e3e6401567c962b17eb06313f12&uid=edbsn9a776862d3501358eafc86ed9428b05e&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=3) Thank you, Veronica Ross Manager, Client Support and Implementation Team Pronouns: She/Her/Hers [embedded image] a division of Harris Computer Systems [Click here](https://support.icarol.com/portal/en/community/user-community/filter/announcement) to signup for our next training webinar, the 3rd Wednesday every month at 2pm EDT ! [Learn more about modernizing iCarol at our upcoming event at CrisisCon!](https://www.icarol.com/crisiscon/) ---- on Fri, 04 Oct 2024 11:57:23 -0400 "Artichoke Support - Peet"<[email protected]>wrote ---- CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe./ATTENTION:Ce courriel provient de l’extérieur de l’organisation. Ne pas cliquer sur les liens ou ouvrir les pièces jointes sans que vous reconnaissiez l’expéditeur et que vous soyez certain que le contenu est sûr
Artichoke Support - Peet (internal)
Oct 30, 2024, 10:40 PM
Alex, This is unrelated to the Display Name request you have ... that's for iCarol ... Is there a way that you could have the tool send an email to [email protected]? Not a huge deal, but I'd like to view the headers on a message sent with a from "[email protected]" address. Thanks!
customer-reply (internal)
Nov 8, 2024, 3:42 PM
Hello Alex, In creating a verification request, there requests default to iCarol defaults, you can select from the dropdowns the correct from email and correct template. Please attempt your test again following those steps [embedded image] Let me know if you have any questions and we will proceed accordingly when we hear back from you. [View ticket](https://support.icarol.com/portal/ticket/477063000127965199) [How would you rate our customer service?](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn4f0bb0b0e9d021863cfdefa69dae2d7b0e3d84c31bc8ae8fb34208b494c96c5f&uid=edbsnf326b684c055bf54a59f9095f6b2edaf&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef) https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn4f0bb0b0e9d021863cfdefa69dae2d7b0e3d84c31bc8ae8fb34208b494c96c5f&uid=edbsnf326b684c055bf54a59f9095f6b2edaf&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=1%20 [embedded image](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn4f0bb0b0e9d021863cfdefa69dae2d7b0e3d84c31bc8ae8fb34208b494c96c5f&uid=edbsnf326b684c055bf54a59f9095f6b2edaf&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=1) [Good](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn4f0bb0b0e9d021863cfdefa69dae2d7b0e3d84c31bc8ae8fb34208b494c96c5f&uid=edbsnf326b684c055bf54a59f9095f6b2edaf&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=1) https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn4f0bb0b0e9d021863cfdefa69dae2d7b0e3d84c31bc8ae8fb34208b494c96c5f&uid=edbsnf326b684c055bf54a59f9095f6b2edaf&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=2%20 [embedded image](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn4f0bb0b0e9d021863cfdefa69dae2d7b0e3d84c31bc8ae8fb34208b494c96c5f&uid=edbsnf326b684c055bf54a59f9095f6b2edaf&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=2) [Okay](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn4f0bb0b0e9d021863cfdefa69dae2d7b0e3d84c31bc8ae8fb34208b494c96c5f&uid=edbsnf326b684c055bf54a59f9095f6b2edaf&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=2) https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn4f0bb0b0e9d021863cfdefa69dae2d7b0e3d84c31bc8ae8fb34208b494c96c5f&uid=edbsnf326b684c055bf54a59f9095f6b2edaf&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=3%20 [embedded image](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn4f0bb0b0e9d021863cfdefa69dae2d7b0e3d84c31bc8ae8fb34208b494c96c5f&uid=edbsnf326b684c055bf54a59f9095f6b2edaf&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=3) [Bad](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn4f0bb0b0e9d021863cfdefa69dae2d7b0e3d84c31bc8ae8fb34208b494c96c5f&uid=edbsnf326b684c055bf54a59f9095f6b2edaf&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=3) Thank you, Veronica Ross Manager, Client Support and Implementation Team Pronouns: She/Her/Hers [embedded image] a division of Harris Computer Systems [Click here](https://support.icarol.com/portal/en/community/user-community/filter/announcement) to signup for our next training webinar, the 3rd Wednesday every month at 2pm EDT ! [Learn more about our 3-Day Training Summit | November 12,13, and 14, 2024](https://www.icarol.com/training-summit) ---- on Wed, 30 Oct 2024 18:22:38 -0400 "Alex Sanchez Jr."<[email protected]> wrote ---- CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe./ATTENTION:Ce courriel provient de l’extérieur de l’organisation. Ne pas cliquer sur les liens ou ouvrir les pièces jointes sans que vous reconnaissiez l’expéditeur et que vous soyez certain que le contenu est sûr After a quick test run, our email on the AVR tool reads noreply before our email. Is that able to be changed? Alex From:Alex Sanchez Jr. <[email protected]> Date: Wednesday, October 30, 2024 at 4:00 PM To: [email protected] <[email protected]> Cc: Artichoke Support - Peet <[email protected]> Subject: Re: Re:[## 47512 ##] AVT Missoula 211 No worries! I appreciate all you’re your team at Icarol. Thank you Peet for your work! Alex Sanchez Jr (He/him/They/them) Community Information and Referral Services Coordinator District XI Human Resource Council, Inc 1801 S. Higgins Ave Missoula, MT 59801 Email: [email protected] Phone number: 406-728-3710 ext. 254 Fax number: 406-728-7680 [embedded image] From:Carmen Ercole <[email protected]> Date: Wednesday, October 30, 2024 at 1:28 PM To: Alex Sanchez Jr. <[email protected]> Cc: Artichoke Support - Peet <[email protected]> Subject: Re:[## 47512 ##] AVT Missoula 211 [EXTERNAL - This message was sent from an email outside of Human Resource Council, District XI. Please use caution when following links or opening attachments.] Hello Alex, Please accept our apologies for the delay in getting a response out to you. I have taken a look in your system, and it appears Veronica missed a step in getting [email protected] set-up as the email address automated verification requests are sent from. I have completed the set-up now. Please confirm if you can now send requests from this email address. [View ticket](https://support.icarol.com/portal/ticket/477063000127965199) [How would you rate our customer service?](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn246201e3f876d87f48d0b249f210a831845682e485ffb6ae9de3d8b2d44fc50c&uid=edbsn825db1253a064baf76086fc76729da19&aid=edbsnce4e7b4ef6a9b8165e8f510156718de4f6ebe81e8983bafc06f7a7703a688577&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef) https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn246201e3f876d87f48d0b249f210a831845682e485ffb6ae9de3d8b2d44fc50c&uid=edbsn825db1253a064baf76086fc76729da19&aid=edbsnce4e7b4ef6a9b8165e8f510156718de4f6ebe81e8983bafc06f7a7703a688577&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=1 [Good](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn246201e3f876d87f48d0b249f210a831845682e485ffb6ae9de3d8b2d44fc50c&uid=edbsn825db1253a064baf76086fc76729da19&aid=edbsnce4e7b4ef6a9b8165e8f510156718de4f6ebe81e8983bafc06f7a7703a688577&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=1) https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn246201e3f876d87f48d0b249f210a831845682e485ffb6ae9de3d8b2d44fc50c&uid=edbsn825db1253a064baf76086fc76729da19&aid=edbsnce4e7b4ef6a9b8165e8f510156718de4f6ebe81e8983bafc06f7a7703a688577&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=2 [Okay](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn246201e3f876d87f48d0b249f210a831845682e485ffb6ae9de3d8b2d44fc50c&uid=edbsn825db1253a064baf76086fc76729da19&aid=edbsnce4e7b4ef6a9b8165e8f510156718de4f6ebe81e8983bafc06f7a7703a688577&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=2) https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn246201e3f876d87f48d0b249f210a831845682e485ffb6ae9de3d8b2d44fc50c&uid=edbsn825db1253a064baf76086fc76729da19&aid=edbsnce4e7b4ef6a9b8165e8f510156718de4f6ebe81e8983bafc06f7a7703a688577&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=3 [Bad](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn246201e3f876d87f48d0b249f210a831845682e485ffb6ae9de3d8b2d44fc50c&uid=edbsn825db1253a064baf76086fc76729da19&aid=edbsnce4e7b4ef6a9b8165e8f510156718de4f6ebe81e8983bafc06f7a7703a688577&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=3) Thank you, Carmen iCarol Support [embedded image] a division of Harris Computer Systems [Learn more about our 3-Day Training Summit | November 12, 13, and 14, 2024](https://www.icarol.com/training-summit) ---- on Tue, 29 Oct 2024 08:01:27 -0600 [email protected] wrote ---- Good Morning Veronica, just trying to touch base on whether or not your team can offer support in getting our email switched over? Alex S ---- on Tue, 29 Oct 2024 07:00:24 -07:00 "Alex Sanchez Jr."<[email protected]> wrote ---- CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe./ATTENTION:Ce courriel provient de l’extérieur de l’organisation. Ne pas cliquer sur les liens ou ouvrir les pièces jointes sans que vous reconnaissiez l’expéditeur et que vous soyez certain que le contenu est sûr Sorry for all the confusion. I am still not sure how to proceed in getting [email protected] email address set up instead of noreply@icarol. Can we set up a video call to work through this Veronica? Thank you, Alex From:Veronica Ross <[email protected]> Date: Wednesday, October 23, 2024 at 10:28 AM To: Alex Sanchez Jr. <[email protected]> Cc: Artichoke Support - Peet <[email protected]> Subject: Re:[## 47512 ##] AVT Missoula 211 [EXTERNAL - This message was sent from an email outside of Human Resource Council, District XI. Please use caution when following links or opening attachments.] Hello Alex, I have heard from the tech team that you are all set up. Thank you for your patience. Please let me know if you have any other questions or need further assistance. Otherwise, if I don’t hear back from you, I will set this ticket to automatically close in two days.Please note, you can respond to this message at any time, the ticket will automatically be reopened so I can provide further assistance as needed. [View ticket](https://support.icarol.com/portal/ticket/477063000127965199) [How would you rate our customer service?](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn7ee6023bf5ea3626e5bb189d8a29816adc51175e205a7695fb184303e6905c89&uid=edbsnc187ebabd215cf7ac6b634ae644a8747&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef) [Good](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn7ee6023bf5ea3626e5bb189d8a29816adc51175e205a7695fb184303e6905c89&uid=edbsnc187ebabd215cf7ac6b634ae644a8747&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=1) [Okay](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn7ee6023bf5ea3626e5bb189d8a29816adc51175e205a7695fb184303e6905c89&uid=edbsnc187ebabd215cf7ac6b634ae644a8747&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=2) [Bad](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn7ee6023bf5ea3626e5bb189d8a29816adc51175e205a7695fb184303e6905c89&uid=edbsnc187ebabd215cf7ac6b634ae644a8747&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=3) Thank you, Veronica Ross Manager, Client Support and Implementation Team Pronouns: She/Her/Hers [embedded image] a division of Harris Computer Systems [Click here](https://support.icarol.com/portal/en/community/user-community/filter/announcement) to signup for our next training webinar, the 3rd Wednesday every month at 2pm EDT ! [Learn more about our 3-Day Training Summit | November 12, 13, and 14, 2024](https://www.icarol.com/training-summit) ---- on Wed, 23 Oct 2024 10:42:57 -0400 Veronica Ross<[email protected]> wrote ---- Hello Alex, I'm waiting on the tech team for full confirmation, thank you to Peet to letting me know what everything has been received and set up on their end. [View ticket](https://support.icarol.com/portal/ticket/477063000127965199) [How would you rate our customer service?](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn4dd194f8504a10c36ebef2471b3cb6266c8cd15fe172b3a3f58621ea0d819301&uid=edbsn49bde6c8b09f8c1ed7ccdaa8cf7e123a&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef) [Good](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn4dd194f8504a10c36ebef2471b3cb6266c8cd15fe172b3a3f58621ea0d819301&uid=edbsn49bde6c8b09f8c1ed7ccdaa8cf7e123a&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=1) [Okay](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn4dd194f8504a10c36ebef2471b3cb6266c8cd15fe172b3a3f58621ea0d819301&uid=edbsn49bde6c8b09f8c1ed7ccdaa8cf7e123a&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=2) [Bad](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn4dd194f8504a10c36ebef2471b3cb6266c8cd15fe172b3a3f58621ea0d819301&uid=edbsn49bde6c8b09f8c1ed7ccdaa8cf7e123a&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=3) Thank you, Veronica Ross Manager, Client Support and Implementation Team Pronouns: She/Her/Hers [embedded image] a division of Harris Computer Systems [Click here](https://support.icarol.com/portal/en/community/user-community/filter/announcement) to signup for our next training webinar, the 3rd Wednesday every month at 2pm EDT ! [Learn more about our 3-Day Training Summit | November 12, 13, and 14, 2024](https://www.icarol.com/training-summit) ---- on Tue, 22 Oct 2024 17:18:44 -0400 "Alex Sanchez Jr."<[email protected]> wrote ---- CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe./ATTENTION:Ce courriel provient de l’extérieur de l’organisation. Ne pas cliquer sur les liens ou ouvrir les pièces jointes sans que vous reconnaissiez l’expéditeur et que vous soyez certain que le contenu est sûr Greetings both, Just checking in on the status. Are we able to use our 211@ email moving forward for the AVR? Warm regards, Alex S. From:Veronica Ross <[email protected]> Date: Tuesday, October 8, 2024 at 11:45 AM To: [email protected] <[email protected]> Cc: Alex Sanchez Jr. <[email protected]> Subject: Re:[## 47512 ##] AVT Missoula 211 [EXTERNAL - This message was sent from an email outside of Human Resource Council, District XI. Please use caution when following links or opening attachments.] Hello Alex and Peet, I have heard from our tech team that the following information has been sent directly. Please let me know when these updates have been applied. I'm including them below for your reference: They need to set up these CNAME records in their DNS system. o em9207.hrcxi.org >> u64773.wl024.sendgrid.net o ic._domainkey.hrcxi.org >> ic.domainkey.u64773.wl024.sendgrid.net o ic2._domainkey.hrcxi.org >> ic2.domainkey.u64773.wl024.sendgrid.net And a TXT record o _dmarc.hrcxi.org >> v=DMARC1; p=none; pct=100; rua=mailto:[email protected]; sp=none; aspf=r; Let me know if you have any questions and we will proceed accordingly when we hear back from you. [View ticket](https://support.icarol.com/portal/ticket/477063000127965199) [How would you rate our customer service?](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn57a1000ed45d0efa5f3c7b8a2cc35cf2fc856e3e6401567c962b17eb06313f12&uid=edbsn9a776862d3501358eafc86ed9428b05e&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef) [Good](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn57a1000ed45d0efa5f3c7b8a2cc35cf2fc856e3e6401567c962b17eb06313f12&uid=edbsn9a776862d3501358eafc86ed9428b05e&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=1) [Okay](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn57a1000ed45d0efa5f3c7b8a2cc35cf2fc856e3e6401567c962b17eb06313f12&uid=edbsn9a776862d3501358eafc86ed9428b05e&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=2) [Bad](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn57a1000ed45d0efa5f3c7b8a2cc35cf2fc856e3e6401567c962b17eb06313f12&uid=edbsn9a776862d3501358eafc86ed9428b05e&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=3) Thank you, Veronica Ross Manager, Client Support and Implementation Team Pronouns: She/Her/Hers [embedded image] a division of Harris Computer Systems [Click here](https://support.icarol.com/portal/en/community/user-community/filter/announcement) to signup for our next training webinar, the 3rd Wednesday every month at 2pm EDT ! [Learn more about modernizing iCarol at our upcoming event at CrisisCon!](https://www.icarol.com/crisiscon/) ---- on Fri, 04 Oct 2024 11:57:23 -0400 "Artichoke Support - Peet"<[email protected]>wrote ---- CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe./ATTENTION:Ce courriel provient de l’extérieur de l’organisation. Ne pas cliquer sur les liens ou ouvrir les pièces jointes sans que vous reconnaissiez l’expéditeur et que vous soyez certain que le contenu est sûr
customer-reply (internal)
Nov 8, 2024, 3:56 PM
Veronica, I realized I responded to the wrong thread, my apologies. I had sent a message stating we had worked it out to the telephony integration, we are still working on that. I had meant to confirm we no longer needed assistance with the AVR tool. My apologies for the confusion. Alex From:Veronica Ross <[email protected]> Date: Friday, November 8, 2024 at 8:41 AM To: Alex Sanchez Jr. <[email protected]> Cc: artichoke support - peet <[email protected]> Subject: Re:[## 47512 ##] AVT Missoula 211 [EXTERNAL - This message was sent from an email outside of Human Resource Council, District XI. Please use caution when following links or opening attachments.] Hello Alex, In creating a verification request, there requests default to iCarol defaults, you can select from the dropdowns the correct from email and correct template. Please attempt your test again following those steps [embedded image] Let me know if you have any questions and we will proceed accordingly when we hear back from you. [View ticket](https://support.icarol.com/portal/ticket/477063000127965199) [How would you rate our customer service?](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn4f0bb0b0e9d021863cfdefa69dae2d7b0e3d84c31bc8ae8fb34208b494c96c5f&uid=edbsnf326b684c055bf54a59f9095f6b2edaf&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef) [embedded image](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn4f0bb0b0e9d021863cfdefa69dae2d7b0e3d84c31bc8ae8fb34208b494c96c5f&uid=edbsnf326b684c055bf54a59f9095f6b2edaf&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=1) [Good](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn4f0bb0b0e9d021863cfdefa69dae2d7b0e3d84c31bc8ae8fb34208b494c96c5f&uid=edbsnf326b684c055bf54a59f9095f6b2edaf&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=1) [embedded image](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn4f0bb0b0e9d021863cfdefa69dae2d7b0e3d84c31bc8ae8fb34208b494c96c5f&uid=edbsnf326b684c055bf54a59f9095f6b2edaf&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=2) [Okay](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn4f0bb0b0e9d021863cfdefa69dae2d7b0e3d84c31bc8ae8fb34208b494c96c5f&uid=edbsnf326b684c055bf54a59f9095f6b2edaf&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=2) [embedded image](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn4f0bb0b0e9d021863cfdefa69dae2d7b0e3d84c31bc8ae8fb34208b494c96c5f&uid=edbsnf326b684c055bf54a59f9095f6b2edaf&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=3) [Bad](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn4f0bb0b0e9d021863cfdefa69dae2d7b0e3d84c31bc8ae8fb34208b494c96c5f&uid=edbsnf326b684c055bf54a59f9095f6b2edaf&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=3) Thank you, Veronica Ross Manager, Client Support and Implementation Team Pronouns: She/Her/Hers [embedded image] a division of Harris Computer Systems [Click here](https://support.icarol.com/portal/en/community/user-community/filter/announcement) to signup for our next training webinar, the 3rd Wednesday every month at 2pm EDT ! [Learn more about our 3-Day Training Summit | November 12, 13, and 14, 2024](https://www.icarol.com/training-summit) ---- on Wed, 30 Oct 2024 18:22:38 -0400 "Alex Sanchez Jr."<[email protected]> wrote ---- CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe./ATTENTION:Ce courriel provient de l’extérieur de l’organisation. Ne pas cliquer sur les liens ou ouvrir les pièces jointes sans que vous reconnaissiez l’expéditeur et que vous soyez certain que le contenu est sûr After a quick test run, our email on the AVR tool reads noreply before our email. Is that able to be changed? Alex From:Alex Sanchez Jr. <[email protected]> Date: Wednesday, October 30, 2024 at 4:00 PM To: [email protected] <[email protected]> Cc: Artichoke Support - Peet <[email protected]> Subject: Re: Re:[## 47512 ##] AVT Missoula 211 No worries! I appreciate all you’re your team at Icarol. Thank you Peet for your work! Alex Sanchez Jr (He/him/They/them) Community Information and Referral Services Coordinator District XI Human Resource Council, Inc 1801 S. Higgins Ave Missoula, MT 59801 Email: [email protected] Phone number: 406-728-3710 ext. 254 Fax number: 406-728-7680 [embedded image] From:Carmen Ercole <[email protected]> Date: Wednesday, October 30, 2024 at 1:28 PM To: Alex Sanchez Jr. <[email protected]> Cc: Artichoke Support - Peet <[email protected]> Subject: Re:[## 47512 ##] AVT Missoula 211 [EXTERNAL - This message was sent from an email outside of Human Resource Council, District XI. Please use caution when following links or opening attachments.] Hello Alex, Please accept our apologies for the delay in getting a response out to you. I have taken a look in your system, and it appears Veronica missed a step in getting [email protected] set-up as the email address automated verification requests are sent from. I have completed the set-up now. Please confirm if you can now send requests from this email address. [View ticket](https://support.icarol.com/portal/ticket/477063000127965199) [How would you rate our customer service?](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn246201e3f876d87f48d0b249f210a831845682e485ffb6ae9de3d8b2d44fc50c&uid=edbsn825db1253a064baf76086fc76729da19&aid=edbsnce4e7b4ef6a9b8165e8f510156718de4f6ebe81e8983bafc06f7a7703a688577&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef) [Good](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn246201e3f876d87f48d0b249f210a831845682e485ffb6ae9de3d8b2d44fc50c&uid=edbsn825db1253a064baf76086fc76729da19&aid=edbsnce4e7b4ef6a9b8165e8f510156718de4f6ebe81e8983bafc06f7a7703a688577&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=1) [Okay](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn246201e3f876d87f48d0b249f210a831845682e485ffb6ae9de3d8b2d44fc50c&uid=edbsn825db1253a064baf76086fc76729da19&aid=edbsnce4e7b4ef6a9b8165e8f510156718de4f6ebe81e8983bafc06f7a7703a688577&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=2) [Bad](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn246201e3f876d87f48d0b249f210a831845682e485ffb6ae9de3d8b2d44fc50c&uid=edbsn825db1253a064baf76086fc76729da19&aid=edbsnce4e7b4ef6a9b8165e8f510156718de4f6ebe81e8983bafc06f7a7703a688577&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=3) Thank you, Carmen iCarol Support [embedded image] a division of Harris Computer Systems [Learn more about our 3-Day Training Summit | November 12, 13, and 14, 2024](https://www.icarol.com/training-summit) ---- on Tue, 29 Oct 2024 08:01:27 -0600 [email protected] wrote ---- Good Morning Veronica, just trying to touch base on whether or not your team can offer support in getting our email switched over? Alex S ---- on Tue, 29 Oct 2024 07:00:24 -07:00 "Alex Sanchez Jr."<[email protected]> wrote ---- CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe./ATTENTION:Ce courriel provient de l’extérieur de l’organisation. Ne pas cliquer sur les liens ou ouvrir les pièces jointes sans que vous reconnaissiez l’expéditeur et que vous soyez certain que le contenu est sûr Sorry for all the confusion. I am still not sure how to proceed in getting [email protected] email address set up instead of noreply@icarol. Can we set up a video call to work through this Veronica? Thank you, Alex From:Veronica Ross <[email protected]> Date: Wednesday, October 23, 2024 at 10:28 AM To: Alex Sanchez Jr. <[email protected]> Cc: Artichoke Support - Peet <[email protected]> Subject: Re:[## 47512 ##] AVT Missoula 211 [EXTERNAL - This message was sent from an email outside of Human Resource Council, District XI. Please use caution when following links or opening attachments.] Hello Alex, I have heard from the tech team that you are all set up. Thank you for your patience. Please let me know if you have any other questions or need further assistance. Otherwise, if I don’t hear back from you, I will set this ticket to automatically close in two days.Please note, you can respond to this message at any time, the ticket will automatically be reopened so I can provide further assistance as needed. [View ticket](https://support.icarol.com/portal/ticket/477063000127965199) [How would you rate our customer service?](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn7ee6023bf5ea3626e5bb189d8a29816adc51175e205a7695fb184303e6905c89&uid=edbsnc187ebabd215cf7ac6b634ae644a8747&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef) [Good](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn7ee6023bf5ea3626e5bb189d8a29816adc51175e205a7695fb184303e6905c89&uid=edbsnc187ebabd215cf7ac6b634ae644a8747&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=1) [Okay](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn7ee6023bf5ea3626e5bb189d8a29816adc51175e205a7695fb184303e6905c89&uid=edbsnc187ebabd215cf7ac6b634ae644a8747&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=2) [Bad](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn7ee6023bf5ea3626e5bb189d8a29816adc51175e205a7695fb184303e6905c89&uid=edbsnc187ebabd215cf7ac6b634ae644a8747&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=3) Thank you, Veronica Ross Manager, Client Support and Implementation Team Pronouns: She/Her/Hers [embedded image] a division of Harris Computer Systems [Click here](https://support.icarol.com/portal/en/community/user-community/filter/announcement) to signup for our next training webinar, the 3rd Wednesday every month at 2pm EDT ! [Learn more about our 3-Day Training Summit | November 12, 13, and 14, 2024](https://www.icarol.com/training-summit) ---- on Wed, 23 Oct 2024 10:42:57 -0400 Veronica Ross<[email protected]> wrote ---- Hello Alex, I'm waiting on the tech team for full confirmation, thank you to Peet to letting me know what everything has been received and set up on their end. [View ticket](https://support.icarol.com/portal/ticket/477063000127965199) [How would you rate our customer service?](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn4dd194f8504a10c36ebef2471b3cb6266c8cd15fe172b3a3f58621ea0d819301&uid=edbsn49bde6c8b09f8c1ed7ccdaa8cf7e123a&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef) [Good](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn4dd194f8504a10c36ebef2471b3cb6266c8cd15fe172b3a3f58621ea0d819301&uid=edbsn49bde6c8b09f8c1ed7ccdaa8cf7e123a&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=1) [Okay](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn4dd194f8504a10c36ebef2471b3cb6266c8cd15fe172b3a3f58621ea0d819301&uid=edbsn49bde6c8b09f8c1ed7ccdaa8cf7e123a&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=2) [Bad](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn4dd194f8504a10c36ebef2471b3cb6266c8cd15fe172b3a3f58621ea0d819301&uid=edbsn49bde6c8b09f8c1ed7ccdaa8cf7e123a&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=3) Thank you, Veronica Ross Manager, Client Support and Implementation Team Pronouns: She/Her/Hers [embedded image] a division of Harris Computer Systems [Click here](https://support.icarol.com/portal/en/community/user-community/filter/announcement) to signup for our next training webinar, the 3rd Wednesday every month at 2pm EDT ! [Learn more about our 3-Day Training Summit | November 12, 13, and 14, 2024](https://www.icarol.com/training-summit) ---- on Tue, 22 Oct 2024 17:18:44 -0400 "Alex Sanchez Jr."<[email protected]> wrote ---- CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe./ATTENTION:Ce courriel provient de l’extérieur de l’organisation. Ne pas cliquer sur les liens ou ouvrir les pièces jointes sans que vous reconnaissiez l’expéditeur et que vous soyez certain que le contenu est sûr Greetings both, Just checking in on the status. Are we able to use our 211@ email moving forward for the AVR? Warm regards, Alex S. From:Veronica Ross <[email protected]> Date: Tuesday, October 8, 2024 at 11:45 AM To: [email protected] <[email protected]> Cc: Alex Sanchez Jr. <[email protected]> Subject: Re:[## 47512 ##] AVT Missoula 211 [EXTERNAL - This message was sent from an email outside of Human Resource Council, District XI. Please use caution when following links or opening attachments.] Hello Alex and Peet, I have heard from our tech team that the following information has been sent directly. Please let me know when these updates have been applied. I'm including them below for your reference: They need to set up these CNAME records in their DNS system. o em9207.hrcxi.org >> u64773.wl024.sendgrid.net o ic._domainkey.hrcxi.org >> ic.domainkey.u64773.wl024.sendgrid.net o ic2._domainkey.hrcxi.org >> ic2.domainkey.u64773.wl024.sendgrid.net And a TXT record o _dmarc.hrcxi.org >> v=DMARC1; p=none; pct=100; rua=mailto:[email protected]; sp=none; aspf=r; Let me know if you have any questions and we will proceed accordingly when we hear back from you. [View ticket](https://support.icarol.com/portal/ticket/477063000127965199) [How would you rate our customer service?](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn57a1000ed45d0efa5f3c7b8a2cc35cf2fc856e3e6401567c962b17eb06313f12&uid=edbsn9a776862d3501358eafc86ed9428b05e&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef) [Good](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn57a1000ed45d0efa5f3c7b8a2cc35cf2fc856e3e6401567c962b17eb06313f12&uid=edbsn9a776862d3501358eafc86ed9428b05e&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=1) [Okay](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn57a1000ed45d0efa5f3c7b8a2cc35cf2fc856e3e6401567c962b17eb06313f12&uid=edbsn9a776862d3501358eafc86ed9428b05e&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=2) [Bad](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn57a1000ed45d0efa5f3c7b8a2cc35cf2fc856e3e6401567c962b17eb06313f12&uid=edbsn9a776862d3501358eafc86ed9428b05e&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=3) Thank you, Veronica Ross Manager, Client Support and Implementation Team Pronouns: She/Her/Hers [embedded image] a division of Harris Computer Systems [Click here](https://support.icarol.com/portal/en/community/user-community/filter/announcement) to signup for our next training webinar, the 3rd Wednesday every month at 2pm EDT ! [Learn more about modernizing iCarol at our upcoming event at CrisisCon!](https://www.icarol.com/crisiscon/) ---- on Fri, 04 Oct 2024 11:57:23 -0400 "Artichoke Support - Peet"<[email protected]>wrote ---- CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe./ATTENTION:Ce courriel provient de l’extérieur de l’organisation. Ne pas cliquer sur les liens ou ouvrir les pièces jointes sans que vous reconnaissiez l’expéditeur et que vous soyez certain que le contenu est sûr
customer-reply (internal)
Nov 8, 2024, 4:00 PM
Hello Alex, No worries, Alex. I'm happy to hear AVR is working as excepted for you. I will take a look at the telephony issue and see if I can offer assistance to the team. Please let me know if you have any other questions or need further assistance. Otherwise, if I don’t hear back from you, I will set this ticket to automatically close in two days. Please note, you can respond to this message at any time, the ticket will automatically be reopened so I can provide further assistance as needed. [View ticket](https://support.icarol.com/portal/ticket/477063000127965199) [How would you rate our customer service?](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn75a827ac80a8011f9fbebee6cae4c994297295fab3d81402ac5bbfacbe7cd334&uid=edbsn63068e82edb7e185aa44ca1c9e1c6e85&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef) https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn75a827ac80a8011f9fbebee6cae4c994297295fab3d81402ac5bbfacbe7cd334&uid=edbsn63068e82edb7e185aa44ca1c9e1c6e85&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=1%20 [embedded image](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn75a827ac80a8011f9fbebee6cae4c994297295fab3d81402ac5bbfacbe7cd334&uid=edbsn63068e82edb7e185aa44ca1c9e1c6e85&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=1) [Good](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn75a827ac80a8011f9fbebee6cae4c994297295fab3d81402ac5bbfacbe7cd334&uid=edbsn63068e82edb7e185aa44ca1c9e1c6e85&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=1) https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn75a827ac80a8011f9fbebee6cae4c994297295fab3d81402ac5bbfacbe7cd334&uid=edbsn63068e82edb7e185aa44ca1c9e1c6e85&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=2%20 [embedded image](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn75a827ac80a8011f9fbebee6cae4c994297295fab3d81402ac5bbfacbe7cd334&uid=edbsn63068e82edb7e185aa44ca1c9e1c6e85&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=2) [Okay](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn75a827ac80a8011f9fbebee6cae4c994297295fab3d81402ac5bbfacbe7cd334&uid=edbsn63068e82edb7e185aa44ca1c9e1c6e85&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=2) https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn75a827ac80a8011f9fbebee6cae4c994297295fab3d81402ac5bbfacbe7cd334&uid=edbsn63068e82edb7e185aa44ca1c9e1c6e85&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=3%20 [embedded image](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn75a827ac80a8011f9fbebee6cae4c994297295fab3d81402ac5bbfacbe7cd334&uid=edbsn63068e82edb7e185aa44ca1c9e1c6e85&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=3) [Bad](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn75a827ac80a8011f9fbebee6cae4c994297295fab3d81402ac5bbfacbe7cd334&uid=edbsn63068e82edb7e185aa44ca1c9e1c6e85&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=3) Thank you, Veronica Ross Manager, Client Support and Implementation Team Pronouns: She/Her/Hers [embedded image] a division of Harris Computer Systems [Click here](https://support.icarol.com/portal/en/community/user-community/filter/announcement) to signup for our next training webinar, the 3rd Wednesday every month at 2pm EDT ! [Learn more about our 3-Day Training Summit | November 12,13, and 14, 2024](https://www.icarol.com/training-summit) ---- on Fri, 08 Nov 2024 10:56:24 -0500 "Alex Sanchez Jr."<[email protected]> wrote ---- CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe./ATTENTION:Ce courriel provient de l’extérieur de l’organisation. Ne pas cliquer sur les liens ou ouvrir les pièces jointes sans que vous reconnaissiez l’expéditeur et que vous soyez certain que le contenu est sûr Veronica, I realized I responded to the wrong thread, my apologies. I had sent a message stating we had worked it out to the telephony integration, we are still working on that. I had meant to confirm we no longer needed assistance with the AVR tool. My apologies for the confusion. Alex From:Veronica Ross <[email protected]> Date: Friday, November 8, 2024 at 8:41 AM To: Alex Sanchez Jr. <[email protected]> Cc: artichoke support - peet <[email protected]> Subject: Re:[## 47512 ##] AVT Missoula 211 [EXTERNAL - This message was sent from an email outside of Human Resource Council, District XI. Please use caution when following links or opening attachments.] Hello Alex, In creating a verification request, there requests default to iCarol defaults, you can select from the dropdowns the correct from email and correct template. Please attempt your test again following those steps [embedded image] Let me know if you have any questions and we will proceed accordingly when we hear back from you. [View ticket](https://support.icarol.com/portal/ticket/477063000127965199) [How would you rate our customer service?](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn4f0bb0b0e9d021863cfdefa69dae2d7b0e3d84c31bc8ae8fb34208b494c96c5f&uid=edbsnf326b684c055bf54a59f9095f6b2edaf&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef) https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn4f0bb0b0e9d021863cfdefa69dae2d7b0e3d84c31bc8ae8fb34208b494c96c5f&uid=edbsnf326b684c055bf54a59f9095f6b2edaf&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=1 [Good](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn4f0bb0b0e9d021863cfdefa69dae2d7b0e3d84c31bc8ae8fb34208b494c96c5f&uid=edbsnf326b684c055bf54a59f9095f6b2edaf&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=1) https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn4f0bb0b0e9d021863cfdefa69dae2d7b0e3d84c31bc8ae8fb34208b494c96c5f&uid=edbsnf326b684c055bf54a59f9095f6b2edaf&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=2 [Okay](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn4f0bb0b0e9d021863cfdefa69dae2d7b0e3d84c31bc8ae8fb34208b494c96c5f&uid=edbsnf326b684c055bf54a59f9095f6b2edaf&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=2) https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn4f0bb0b0e9d021863cfdefa69dae2d7b0e3d84c31bc8ae8fb34208b494c96c5f&uid=edbsnf326b684c055bf54a59f9095f6b2edaf&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=3 [Bad](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn4f0bb0b0e9d021863cfdefa69dae2d7b0e3d84c31bc8ae8fb34208b494c96c5f&uid=edbsnf326b684c055bf54a59f9095f6b2edaf&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=3) Thank you, Veronica Ross Manager, Client Support and Implementation Team Pronouns: She/Her/Hers [embedded image] a division of Harris Computer Systems [Click here](https://support.icarol.com/portal/en/community/user-community/filter/announcement) to signup for our next training webinar, the 3rd Wednesday every month at 2pm EDT ! [Learn more about our 3-Day Training Summit | November 12, 13, and 14, 2024](https://www.icarol.com/training-summit) ---- on Wed, 30 Oct 2024 18:22:38 -0400 "Alex Sanchez Jr."<[email protected]> wrote ---- CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe./ATTENTION:Ce courriel provient de l’extérieur de l’organisation. Ne pas cliquer sur les liens ou ouvrir les pièces jointes sans que vous reconnaissiez l’expéditeur et que vous soyez certain que le contenu est sûr After a quick test run, our email on the AVR tool reads noreply before our email. Is that able to be changed? Alex From:Alex Sanchez Jr. <[email protected]> Date: Wednesday, October 30, 2024 at 4:00 PM To: [email protected] <[email protected]> Cc: Artichoke Support - Peet <[email protected]> Subject: Re: Re:[## 47512 ##] AVT Missoula 211 No worries! I appreciate all you’re your team at Icarol. Thank you Peet for your work! Alex Sanchez Jr (He/him/They/them) Community Information and Referral Services Coordinator District XI Human Resource Council, Inc 1801 S. Higgins Ave Missoula, MT 59801 Email: [email protected] Phone number: 406-728-3710 ext. 254 Fax number: 406-728-7680 [embedded image] From:Carmen Ercole <[email protected]> Date: Wednesday, October 30, 2024 at 1:28 PM To: Alex Sanchez Jr. <[email protected]> Cc: Artichoke Support - Peet <[email protected]> Subject: Re:[## 47512 ##] AVT Missoula 211 [EXTERNAL - This message was sent from an email outside of Human Resource Council, District XI. Please use caution when following links or opening attachments.] Hello Alex, Please accept our apologies for the delay in getting a response out to you. I have taken a look in your system, and it appears Veronica missed a step in getting [email protected] set-up as the email address automated verification requests are sent from. I have completed the set-up now. Please confirm if you can now send requests from this email address. [View ticket](https://support.icarol.com/portal/ticket/477063000127965199) [How would you rate our customer service?](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn246201e3f876d87f48d0b249f210a831845682e485ffb6ae9de3d8b2d44fc50c&uid=edbsn825db1253a064baf76086fc76729da19&aid=edbsnce4e7b4ef6a9b8165e8f510156718de4f6ebe81e8983bafc06f7a7703a688577&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef) [Good](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn246201e3f876d87f48d0b249f210a831845682e485ffb6ae9de3d8b2d44fc50c&uid=edbsn825db1253a064baf76086fc76729da19&aid=edbsnce4e7b4ef6a9b8165e8f510156718de4f6ebe81e8983bafc06f7a7703a688577&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=1) [Okay](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn246201e3f876d87f48d0b249f210a831845682e485ffb6ae9de3d8b2d44fc50c&uid=edbsn825db1253a064baf76086fc76729da19&aid=edbsnce4e7b4ef6a9b8165e8f510156718de4f6ebe81e8983bafc06f7a7703a688577&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=2) [Bad](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn246201e3f876d87f48d0b249f210a831845682e485ffb6ae9de3d8b2d44fc50c&uid=edbsn825db1253a064baf76086fc76729da19&aid=edbsnce4e7b4ef6a9b8165e8f510156718de4f6ebe81e8983bafc06f7a7703a688577&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=3) Thank you, Carmen iCarol Support [embedded image] a division of Harris Computer Systems [Learn more about our 3-Day Training Summit | November 12, 13, and 14, 2024](https://www.icarol.com/training-summit) ---- on Tue, 29 Oct 2024 08:01:27 -0600 [email protected] wrote ---- Good Morning Veronica, just trying to touch base on whether or not your team can offer support in getting our email switched over? Alex S ---- on Tue, 29 Oct 2024 07:00:24 -07:00 "Alex Sanchez Jr."<[email protected]> wrote ---- CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe./ATTENTION:Ce courriel provient de l’extérieur de l’organisation. Ne pas cliquer sur les liens ou ouvrir les pièces jointes sans que vous reconnaissiez l’expéditeur et que vous soyez certain que le contenu est sûr Sorry for all the confusion. I am still not sure how to proceed in getting [email protected] email address set up instead of noreply@icarol. Can we set up a video call to work through this Veronica? Thank you, Alex From:Veronica Ross <[email protected]> Date: Wednesday, October 23, 2024 at 10:28 AM To: Alex Sanchez Jr. <[email protected]> Cc: Artichoke Support - Peet <[email protected]> Subject: Re:[## 47512 ##] AVT Missoula 211 [EXTERNAL - This message was sent from an email outside of Human Resource Council, District XI. Please use caution when following links or opening attachments.] Hello Alex, I have heard from the tech team that you are all set up. Thank you for your patience. Please let me know if you have any other questions or need further assistance. Otherwise, if I don’t hear back from you, I will set this ticket to automatically close in two days.Please note, you can respond to this message at any time, the ticket will automatically be reopened so I can provide further assistance as needed. [View ticket](https://support.icarol.com/portal/ticket/477063000127965199) [How would you rate our customer service?](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn7ee6023bf5ea3626e5bb189d8a29816adc51175e205a7695fb184303e6905c89&uid=edbsnc187ebabd215cf7ac6b634ae644a8747&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef) [Good](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn7ee6023bf5ea3626e5bb189d8a29816adc51175e205a7695fb184303e6905c89&uid=edbsnc187ebabd215cf7ac6b634ae644a8747&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=1) [Okay](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn7ee6023bf5ea3626e5bb189d8a29816adc51175e205a7695fb184303e6905c89&uid=edbsnc187ebabd215cf7ac6b634ae644a8747&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=2) [Bad](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn7ee6023bf5ea3626e5bb189d8a29816adc51175e205a7695fb184303e6905c89&uid=edbsnc187ebabd215cf7ac6b634ae644a8747&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=3) Thank you, Veronica Ross Manager, Client Support and Implementation Team Pronouns: She/Her/Hers [embedded image] a division of Harris Computer Systems [Click here](https://support.icarol.com/portal/en/community/user-community/filter/announcement) to signup for our next training webinar, the 3rd Wednesday every month at 2pm EDT ! [Learn more about our 3-Day Training Summit | November 12, 13, and 14, 2024](https://www.icarol.com/training-summit) ---- on Wed, 23 Oct 2024 10:42:57 -0400 Veronica Ross<[email protected]> wrote ---- Hello Alex, I'm waiting on the tech team for full confirmation, thank you to Peet to letting me know what everything has been received and set up on their end. [View ticket](https://support.icarol.com/portal/ticket/477063000127965199) [How would you rate our customer service?](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn4dd194f8504a10c36ebef2471b3cb6266c8cd15fe172b3a3f58621ea0d819301&uid=edbsn49bde6c8b09f8c1ed7ccdaa8cf7e123a&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef) [Good](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn4dd194f8504a10c36ebef2471b3cb6266c8cd15fe172b3a3f58621ea0d819301&uid=edbsn49bde6c8b09f8c1ed7ccdaa8cf7e123a&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=1) [Okay](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn4dd194f8504a10c36ebef2471b3cb6266c8cd15fe172b3a3f58621ea0d819301&uid=edbsn49bde6c8b09f8c1ed7ccdaa8cf7e123a&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=2) [Bad](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn4dd194f8504a10c36ebef2471b3cb6266c8cd15fe172b3a3f58621ea0d819301&uid=edbsn49bde6c8b09f8c1ed7ccdaa8cf7e123a&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=3) Thank you, Veronica Ross Manager, Client Support and Implementation Team Pronouns: She/Her/Hers [embedded image] a division of Harris Computer Systems [Click here](https://support.icarol.com/portal/en/community/user-community/filter/announcement) to signup for our next training webinar, the 3rd Wednesday every month at 2pm EDT ! [Learn more about our 3-Day Training Summit | November 12, 13, and 14, 2024](https://www.icarol.com/training-summit) ---- on Tue, 22 Oct 2024 17:18:44 -0400 "Alex Sanchez Jr."<[email protected]> wrote ---- CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe./ATTENTION:Ce courriel provient de l’extérieur de l’organisation. Ne pas cliquer sur les liens ou ouvrir les pièces jointes sans que vous reconnaissiez l’expéditeur et que vous soyez certain que le contenu est sûr Greetings both, Just checking in on the status. Are we able to use our 211@ email moving forward for the AVR? Warm regards, Alex S. From:Veronica Ross <[email protected]> Date: Tuesday, October 8, 2024 at 11:45 AM To: [email protected] <[email protected]> Cc: Alex Sanchez Jr. <[email protected]> Subject: Re:[## 47512 ##] AVT Missoula 211 [EXTERNAL - This message was sent from an email outside of Human Resource Council, District XI. Please use caution when following links or opening attachments.] Hello Alex and Peet, I have heard from our tech team that the following information has been sent directly. Please let me know when these updates have been applied. I'm including them below for your reference: They need to set up these CNAME records in their DNS system. o em9207.hrcxi.org >> u64773.wl024.sendgrid.net o ic._domainkey.hrcxi.org >> ic.domainkey.u64773.wl024.sendgrid.net o ic2._domainkey.hrcxi.org >> ic2.domainkey.u64773.wl024.sendgrid.net And a TXT record o _dmarc.hrcxi.org >> v=DMARC1; p=none; pct=100; rua=mailto:[email protected]; sp=none; aspf=r; Let me know if you have any questions and we will proceed accordingly when we hear back from you. [View ticket](https://support.icarol.com/portal/ticket/477063000127965199) [How would you rate our customer service?](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn57a1000ed45d0efa5f3c7b8a2cc35cf2fc856e3e6401567c962b17eb06313f12&uid=edbsn9a776862d3501358eafc86ed9428b05e&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef) [Good](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn57a1000ed45d0efa5f3c7b8a2cc35cf2fc856e3e6401567c962b17eb06313f12&uid=edbsn9a776862d3501358eafc86ed9428b05e&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=1) [Okay](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn57a1000ed45d0efa5f3c7b8a2cc35cf2fc856e3e6401567c962b17eb06313f12&uid=edbsn9a776862d3501358eafc86ed9428b05e&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=2) [Bad](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn57a1000ed45d0efa5f3c7b8a2cc35cf2fc856e3e6401567c962b17eb06313f12&uid=edbsn9a776862d3501358eafc86ed9428b05e&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=3) Thank you, Veronica Ross Manager, Client Support and Implementation Team Pronouns: She/Her/Hers [embedded image] a division of Harris Computer Systems [Click here](https://support.icarol.com/portal/en/community/user-community/filter/announcement) to signup for our next training webinar, the 3rd Wednesday every month at 2pm EDT ! [Learn more about modernizing iCarol at our upcoming event at CrisisCon!](https://www.icarol.com/crisiscon/) ---- on Fri, 04 Oct 2024 11:57:23 -0400 "Artichoke Support - Peet"<[email protected]>wrote ---- CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe./ATTENTION:Ce courriel provient de l’extérieur de l’organisation. Ne pas cliquer sur les liens ou ouvrir les pièces jointes sans que vous reconnaissiez l’expéditeur et que vous soyez certain que le contenu est sûr
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