#29535 Re:[## 47512 ##] AVT Missoula 211
Resolved
Created Oct 8, 2024, 5:45 PM
Resolved Oct 15, 2025, 12:07 AM
System (internal)
Oct 8, 2024, 5:45 PM
Check-in (internal)
Oct 8, 2024, 5:45 PM
Hello Alex and Peet, I have heard from our tech team that the following information has been sent directly. Please let me know when these updates have been applied. I'm including them below for your reference: They need to set up these CNAME records in their DNS system. o em9207.hrcxi.org >> u64773.wl024.sendgrid.net o ic._domainkey.hrcxi.org >> ic.domainkey.u64773.wl024.sendgrid.net o ic2._domainkey.hrcxi.org >> ic2.domainkey.u64773.wl024.sendgrid.net And a TXT record o _dmarc.hrcxi.org >> v=DMARC1; p=none; pct=100; rua=mailto:[email protected]; sp=none; aspf=r; Let me know if you have any questions and we will proceed accordingly when we hear back from you. [View ticket](https://support.icarol.com/portal/ticket/477063000127965199) [How would you rate our customer service?](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn57a1000ed45d0efa5f3c7b8a2cc35cf2fc856e3e6401567c962b17eb06313f12&uid=edbsn9a776862d3501358eafc86ed9428b05e&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef) https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn57a1000ed45d0efa5f3c7b8a2cc35cf2fc856e3e6401567c962b17eb06313f12&uid=edbsn9a776862d3501358eafc86ed9428b05e&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=1%20 [embedded image](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn57a1000ed45d0efa5f3c7b8a2cc35cf2fc856e3e6401567c962b17eb06313f12&uid=edbsn9a776862d3501358eafc86ed9428b05e&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=1) [Good](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn57a1000ed45d0efa5f3c7b8a2cc35cf2fc856e3e6401567c962b17eb06313f12&uid=edbsn9a776862d3501358eafc86ed9428b05e&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=1) https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn57a1000ed45d0efa5f3c7b8a2cc35cf2fc856e3e6401567c962b17eb06313f12&uid=edbsn9a776862d3501358eafc86ed9428b05e&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=2%20 [embedded image](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn57a1000ed45d0efa5f3c7b8a2cc35cf2fc856e3e6401567c962b17eb06313f12&uid=edbsn9a776862d3501358eafc86ed9428b05e&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=2) [Okay](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn57a1000ed45d0efa5f3c7b8a2cc35cf2fc856e3e6401567c962b17eb06313f12&uid=edbsn9a776862d3501358eafc86ed9428b05e&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=2) https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn57a1000ed45d0efa5f3c7b8a2cc35cf2fc856e3e6401567c962b17eb06313f12&uid=edbsn9a776862d3501358eafc86ed9428b05e&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=3%20 [embedded image](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn57a1000ed45d0efa5f3c7b8a2cc35cf2fc856e3e6401567c962b17eb06313f12&uid=edbsn9a776862d3501358eafc86ed9428b05e&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=3) [Bad](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn57a1000ed45d0efa5f3c7b8a2cc35cf2fc856e3e6401567c962b17eb06313f12&uid=edbsn9a776862d3501358eafc86ed9428b05e&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=3) Thank you, Veronica Ross Manager, Client Support and Implementation Team Pronouns: She/Her/Hers [embedded image] a division of Harris Computer Systems [Click here](https://support.icarol.com/portal/en/community/user-community/filter/announcement) to signup for our next training webinar, the 3rd Wednesday every month at 2pm EDT ! [Learn more about modernizing iCarol atour upcoming event at CrisisCon!](https://www.icarol.com/crisiscon/) ---- on Fri, 04 Oct 2024 11:57:23 -0400 "Artichoke Support - Peet"<[email protected]> wrote ---- CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe./ATTENTION:Ce courriel provient de l’extérieur de l’organisation. Ne pas cliquer sur les liens ou ouvrir les pièces jointes sans que vous reconnaissiez l’expéditeur et que vous soyez certain que le contenu est sûr ----- REPLY ABOVE THIS LINE TO SEND A RESPONSE ----- [embedded image] On Fri 10-04-24 09:57 AM, Artichoke Consulting commented: --------------------------------------------------------------- Veronica, 1. Can't fathom why the DNS provider would matter in the least to enabling DKIM it's simply a DNS record, but it's cloud flair, aiden.ns.cloudflare.com and jade.ns.cloudflare.com. This can be found for any domain with a whois lookup. Here's a link to a lookup for hrcxi.org: https://www.whois.com/whois/hrcxi.org 2. Yes, Peet McKinney, [email protected] Cheers.Peet --- Artichoke Support - Peet Ticket History - 29378 --------------------------------------------------------------- Sent with care from Artichoke Consulting Artichoke Consulting - 1805 Bancroft St. Ste. 5, Missoula MT 59801 - 406.370.4566 Click for Online Portal. (Neeed to activate an Online Portal account?[Click to start a request.](mailto:[email protected]?subject=Request%20for%20Online%20Portal%20Access)) [embedded image]
Artichoke Support - Peet (internal)
Oct 9, 2024, 6:26 PM
Should be set: peet@AC-Studio-M1 ~ % nslookup em9207.hrcxi.org Server: 94.140.14.140 Address: 94.140.14.140#53 Non-authoritative answer: em9207.hrcxi.org canonical name = u64773.wl024.sendgrid.net. peet@AC-Studio-M1 ~ % nslookup ic._domainkey.hrcxi.org Server: 94.140.14.140 Address: 94.140.14.140#53 Non-authoritative answer: ic._domainkey.hrcxi.org canonical name = ic.domainkey.u64773.wl024.sendgrid.net. peet@AC-Studio-M1 ~ % nslookup ic2._domainkey.hrcxi.org Server: 94.140.14.140 Address: 94.140.14.140#53 Non-authoritative answer: ic2._domainkey.hrcxi.org canonical name = ic2.domainkey.u64773.wl024.sendgrid.net. peet@AC-Studio-M1 ~ % dig txt _dmarc.hrcxi.org ; <<>> DiG 9.10.6 <<>> txt _dmarc.hrcxi.org ;; global options: +cmd ;; Got answer: ;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 39807 ;; flags: qr rd ra; QUERY: 1, ANSWER: 1, AUTHORITY: 0, ADDITIONAL: 1 ;; OPT PSEUDOSECTION: ; EDNS: version: 0, flags:; udp: 4000 ;; QUESTION SECTION: ;_dmarc.hrcxi.org. IN TXT ;; ANSWER SECTION: _dmarc.hrcxi.org. 300 IN TXT "v=DMARC1; p=none; pct=100; rua=mailto:[email protected]; sp=none; aspf=r;" ; Query time: 208 msec ;; SERVER: 94.140.14.140#53(94.140.14.140) ;; WHEN: Wed Oct 09 12:24:14 MDT 2024 ;; MSG SIZE rcvd: 175
customer-reply (internal)
Oct 22, 2024, 9:18 PM
Greetings both, Just checking in on the status. Are we able to use our 211@ email moving forward for the AVR? Warm regards, Alex S. From:Veronica Ross <[email protected]> Date: Tuesday, October 8, 2024 at 11:45 AM To: [email protected] <[email protected]> Cc: Alex Sanchez Jr. <[email protected]> Subject: Re:[## 47512 ##] AVT Missoula 211 [EXTERNAL - This message was sent from an email outside of Human Resource Council, District XI. Please use caution when following links or opening attachments.] Hello Alex and Peet, I have heard from our tech team that the following information has been sent directly. Please let me know when these updates have been applied. I'm including them below for your reference: They need to set up these CNAME records in their DNS system. o em9207.hrcxi.org >> u64773.wl024.sendgrid.net o ic._domainkey.hrcxi.org >> ic.domainkey.u64773.wl024.sendgrid.net o ic2._domainkey.hrcxi.org >> ic2.domainkey.u64773.wl024.sendgrid.net And a TXT record o _dmarc.hrcxi.org >> v=DMARC1; p=none; pct=100; rua=mailto:[email protected]; sp=none; aspf=r; Let me know if you have any questions and we will proceed accordingly when we hear back from you. [View ticket](https://support.icarol.com/portal/ticket/477063000127965199) [How would you rate our customer service?](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn57a1000ed45d0efa5f3c7b8a2cc35cf2fc856e3e6401567c962b17eb06313f12&uid=edbsn9a776862d3501358eafc86ed9428b05e&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef) [embedded image](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn57a1000ed45d0efa5f3c7b8a2cc35cf2fc856e3e6401567c962b17eb06313f12&uid=edbsn9a776862d3501358eafc86ed9428b05e&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=1) [Good](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn57a1000ed45d0efa5f3c7b8a2cc35cf2fc856e3e6401567c962b17eb06313f12&uid=edbsn9a776862d3501358eafc86ed9428b05e&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=1) [embedded image](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn57a1000ed45d0efa5f3c7b8a2cc35cf2fc856e3e6401567c962b17eb06313f12&uid=edbsn9a776862d3501358eafc86ed9428b05e&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=2) [Okay](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn57a1000ed45d0efa5f3c7b8a2cc35cf2fc856e3e6401567c962b17eb06313f12&uid=edbsn9a776862d3501358eafc86ed9428b05e&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=2) [embedded image](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn57a1000ed45d0efa5f3c7b8a2cc35cf2fc856e3e6401567c962b17eb06313f12&uid=edbsn9a776862d3501358eafc86ed9428b05e&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=3) [Bad](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn57a1000ed45d0efa5f3c7b8a2cc35cf2fc856e3e6401567c962b17eb06313f12&uid=edbsn9a776862d3501358eafc86ed9428b05e&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=3) Thank you, Veronica Ross Manager, Client Support and Implementation Team Pronouns: She/Her/Hers [embedded image] a division of Harris Computer Systems [Click here](https://support.icarol.com/portal/en/community/user-community/filter/announcement) to signup for our next training webinar, the 3rd Wednesday every month at 2pm EDT ! [Learn more about modernizing iCarol at our upcoming event at CrisisCon!](https://www.icarol.com/crisiscon/) ---- on Fri, 04 Oct 2024 11:57:23 -0400 "Artichoke Support - Peet"<[email protected]>wrote ---- CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe./ATTENTION:Ce courriel provient de l’extérieur de l’organisation. Ne pas cliquer sur les liens ou ouvrir les pièces jointes sans que vous reconnaissiez l’expéditeur et que vous soyez certain que le contenu est sûr
Artichoke Support - Peet (internal)
Oct 22, 2024, 9:42 PM
Sorry for the confusion in communication here, but this is done and needs to be tested from within the system. Thanks.Peet
customer-reply (internal)
Oct 23, 2024, 2:52 PM
Hello, Thank you Peet, Our team is confirming and I will follow up as soon as I hear back from them, [View ticket](https://support.icarol.com/portal/ticket/477063000128529530) [How would you rate our customer service?](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn4dd194f8504a10c36ebef2471b3cb62620b028e2c5230c21997cf2d839a18e66&uid=edbsnb5cd5ddf7eca6fc208592a8011e01509&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef) https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn4dd194f8504a10c36ebef2471b3cb62620b028e2c5230c21997cf2d839a18e66&uid=edbsnb5cd5ddf7eca6fc208592a8011e01509&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=1%20 [embedded image](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn4dd194f8504a10c36ebef2471b3cb62620b028e2c5230c21997cf2d839a18e66&uid=edbsnb5cd5ddf7eca6fc208592a8011e01509&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=1) [Good](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn4dd194f8504a10c36ebef2471b3cb62620b028e2c5230c21997cf2d839a18e66&uid=edbsnb5cd5ddf7eca6fc208592a8011e01509&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=1) https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn4dd194f8504a10c36ebef2471b3cb62620b028e2c5230c21997cf2d839a18e66&uid=edbsnb5cd5ddf7eca6fc208592a8011e01509&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=2%20 [embedded image](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn4dd194f8504a10c36ebef2471b3cb62620b028e2c5230c21997cf2d839a18e66&uid=edbsnb5cd5ddf7eca6fc208592a8011e01509&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=2) [Okay](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn4dd194f8504a10c36ebef2471b3cb62620b028e2c5230c21997cf2d839a18e66&uid=edbsnb5cd5ddf7eca6fc208592a8011e01509&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=2) https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn4dd194f8504a10c36ebef2471b3cb62620b028e2c5230c21997cf2d839a18e66&uid=edbsnb5cd5ddf7eca6fc208592a8011e01509&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=3%20 [embedded image](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn4dd194f8504a10c36ebef2471b3cb62620b028e2c5230c21997cf2d839a18e66&uid=edbsnb5cd5ddf7eca6fc208592a8011e01509&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=3) [Bad](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn4dd194f8504a10c36ebef2471b3cb62620b028e2c5230c21997cf2d839a18e66&uid=edbsnb5cd5ddf7eca6fc208592a8011e01509&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=3) Thank you, Veronica Ross Manager, Client Support and Implementation Team Pronouns: She/Her/Hers [embedded image] a division of Harris Computer Systems [Click here](https://support.icarol.com/portal/en/community/user-community/filter/announcement) to signup for our next training webinar, the 3rd Wednesday every month at 2pm EDT ! [Learn more about our 3-Day Training Summit | November 12,13, and 14, 2024](https://www.icarol.com/training-summit) ---- on Tue, 22 Oct 2024 17:42:28 -0400 "Artichoke Support - Peet"<[email protected]> wrote ---- CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe./ATTENTION:Ce courriel provient de l’extérieur de l’organisation. Ne pas cliquer sur les liens ou ouvrir les pièces jointes sans que vous reconnaissiez l’expéditeur et que vous soyez certain que le contenu est sûr
customer-reply (internal)
Oct 23, 2024, 3:02 PM
Hello Alex, I'm waiting on the tech team for full confirmation, thank you to Peet to letting me know what everything has been received and set up on their end. [View ticket](https://support.icarol.com/portal/ticket/477063000127965199) [How would you rate our customer service?](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn4dd194f8504a10c36ebef2471b3cb6266c8cd15fe172b3a3f58621ea0d819301&uid=edbsn49bde6c8b09f8c1ed7ccdaa8cf7e123a&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef) https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn4dd194f8504a10c36ebef2471b3cb6266c8cd15fe172b3a3f58621ea0d819301&uid=edbsn49bde6c8b09f8c1ed7ccdaa8cf7e123a&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=1%20 [embedded image](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn4dd194f8504a10c36ebef2471b3cb6266c8cd15fe172b3a3f58621ea0d819301&uid=edbsn49bde6c8b09f8c1ed7ccdaa8cf7e123a&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=1) [Good](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn4dd194f8504a10c36ebef2471b3cb6266c8cd15fe172b3a3f58621ea0d819301&uid=edbsn49bde6c8b09f8c1ed7ccdaa8cf7e123a&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=1) https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn4dd194f8504a10c36ebef2471b3cb6266c8cd15fe172b3a3f58621ea0d819301&uid=edbsn49bde6c8b09f8c1ed7ccdaa8cf7e123a&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=2%20 [embedded image](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn4dd194f8504a10c36ebef2471b3cb6266c8cd15fe172b3a3f58621ea0d819301&uid=edbsn49bde6c8b09f8c1ed7ccdaa8cf7e123a&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=2) [Okay](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn4dd194f8504a10c36ebef2471b3cb6266c8cd15fe172b3a3f58621ea0d819301&uid=edbsn49bde6c8b09f8c1ed7ccdaa8cf7e123a&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=2) https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn4dd194f8504a10c36ebef2471b3cb6266c8cd15fe172b3a3f58621ea0d819301&uid=edbsn49bde6c8b09f8c1ed7ccdaa8cf7e123a&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=3%20 [embedded image](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn4dd194f8504a10c36ebef2471b3cb6266c8cd15fe172b3a3f58621ea0d819301&uid=edbsn49bde6c8b09f8c1ed7ccdaa8cf7e123a&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=3) [Bad](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn4dd194f8504a10c36ebef2471b3cb6266c8cd15fe172b3a3f58621ea0d819301&uid=edbsn49bde6c8b09f8c1ed7ccdaa8cf7e123a&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=3) Thank you, Veronica Ross Manager, Client Support and Implementation Team Pronouns: She/Her/Hers [embedded image] a division of Harris Computer Systems [Click here](https://support.icarol.com/portal/en/community/user-community/filter/announcement) to signup for our next training webinar, the 3rd Wednesday every month at 2pm EDT ! [Learn more about our 3-Day Training Summit | November 12,13, and 14, 2024](https://www.icarol.com/training-summit) ---- on Tue, 22 Oct 2024 17:18:44 -0400 "Alex Sanchez Jr."<[email protected]> wrote ---- CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe./ATTENTION:Ce courriel provient de l’extérieur de l’organisation. Ne pas cliquer sur les liens ou ouvrir les pièces jointes sans que vous reconnaissiez l’expéditeur et que vous soyez certain que le contenu est sûr Greetings both, Just checking in on the status. Are we able to use our 211@ email moving forward for the AVR? Warm regards, Alex S. From:Veronica Ross <[email protected]> Date: Tuesday, October 8, 2024 at 11:45 AM To: [email protected] <[email protected]> Cc: Alex Sanchez Jr. <[email protected]> Subject: Re:[## 47512 ##] AVT Missoula 211 [EXTERNAL - This message was sent from an email outside of Human Resource Council, District XI. Please use caution when following links or opening attachments.] Hello Alex and Peet, I have heard from our tech team that the following information has been sent directly. Please let me know when these updates have been applied. I'm including them below for your reference: They need to set up these CNAME records in their DNS system. o em9207.hrcxi.org >> u64773.wl024.sendgrid.net o ic._domainkey.hrcxi.org >> ic.domainkey.u64773.wl024.sendgrid.net o ic2._domainkey.hrcxi.org >> ic2.domainkey.u64773.wl024.sendgrid.net And a TXT record o _dmarc.hrcxi.org >> v=DMARC1; p=none; pct=100; rua=mailto:[email protected]; sp=none; aspf=r; Let me know if you have any questions and we will proceed accordingly when we hear back from you. [View ticket](https://support.icarol.com/portal/ticket/477063000127965199) [How would you rate our customer service?](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn57a1000ed45d0efa5f3c7b8a2cc35cf2fc856e3e6401567c962b17eb06313f12&uid=edbsn9a776862d3501358eafc86ed9428b05e&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef) https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn57a1000ed45d0efa5f3c7b8a2cc35cf2fc856e3e6401567c962b17eb06313f12&uid=edbsn9a776862d3501358eafc86ed9428b05e&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=1 [Good](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn57a1000ed45d0efa5f3c7b8a2cc35cf2fc856e3e6401567c962b17eb06313f12&uid=edbsn9a776862d3501358eafc86ed9428b05e&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=1) https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn57a1000ed45d0efa5f3c7b8a2cc35cf2fc856e3e6401567c962b17eb06313f12&uid=edbsn9a776862d3501358eafc86ed9428b05e&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=2 [Okay](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn57a1000ed45d0efa5f3c7b8a2cc35cf2fc856e3e6401567c962b17eb06313f12&uid=edbsn9a776862d3501358eafc86ed9428b05e&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=2) https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn57a1000ed45d0efa5f3c7b8a2cc35cf2fc856e3e6401567c962b17eb06313f12&uid=edbsn9a776862d3501358eafc86ed9428b05e&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=3 [Bad](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn57a1000ed45d0efa5f3c7b8a2cc35cf2fc856e3e6401567c962b17eb06313f12&uid=edbsn9a776862d3501358eafc86ed9428b05e&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=3) Thank you, Veronica Ross Manager, Client Support and Implementation Team Pronouns: She/Her/Hers [embedded image] a division of Harris Computer Systems [Click here](https://support.icarol.com/portal/en/community/user-community/filter/announcement) to signup for our next training webinar, the 3rd Wednesday every month at 2pm EDT ! [Learn more about modernizing iCarol at our upcoming event at CrisisCon!](https://www.icarol.com/crisiscon/) ---- on Fri, 04 Oct 2024 11:57:23 -0400 "Artichoke Support - Peet"<[email protected]>wrote ---- CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe./ATTENTION:Ce courriel provient de l’extérieur de l’organisation. Ne pas cliquer sur les liens ou ouvrir les pièces jointes sans que vous reconnaissiez l’expéditeur et que vous soyez certain que le contenu est sûr
customer-reply (internal)
Oct 23, 2024, 4:28 PM
Hello Alex, I have heard from the tech team that you are all set up. Thank you for your patience. Please let me know if you have any other questions or need further assistance. Otherwise, if I don’t hear back from you, I will set this ticket to automatically close in two days. Please note, you can respond to this message at any time, the ticket will automatically be reopened so I can provide further assistance as needed. [View ticket](https://support.icarol.com/portal/ticket/477063000127965199) [How would you rate our customer service?](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn7ee6023bf5ea3626e5bb189d8a29816adc51175e205a7695fb184303e6905c89&uid=edbsnc187ebabd215cf7ac6b634ae644a8747&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef) https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn7ee6023bf5ea3626e5bb189d8a29816adc51175e205a7695fb184303e6905c89&uid=edbsnc187ebabd215cf7ac6b634ae644a8747&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=1%20 [embedded image](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn7ee6023bf5ea3626e5bb189d8a29816adc51175e205a7695fb184303e6905c89&uid=edbsnc187ebabd215cf7ac6b634ae644a8747&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=1) [Good](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn7ee6023bf5ea3626e5bb189d8a29816adc51175e205a7695fb184303e6905c89&uid=edbsnc187ebabd215cf7ac6b634ae644a8747&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=1) https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn7ee6023bf5ea3626e5bb189d8a29816adc51175e205a7695fb184303e6905c89&uid=edbsnc187ebabd215cf7ac6b634ae644a8747&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=2%20 [embedded image](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn7ee6023bf5ea3626e5bb189d8a29816adc51175e205a7695fb184303e6905c89&uid=edbsnc187ebabd215cf7ac6b634ae644a8747&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=2) [Okay](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn7ee6023bf5ea3626e5bb189d8a29816adc51175e205a7695fb184303e6905c89&uid=edbsnc187ebabd215cf7ac6b634ae644a8747&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=2) https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn7ee6023bf5ea3626e5bb189d8a29816adc51175e205a7695fb184303e6905c89&uid=edbsnc187ebabd215cf7ac6b634ae644a8747&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=3%20 [embedded image](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn7ee6023bf5ea3626e5bb189d8a29816adc51175e205a7695fb184303e6905c89&uid=edbsnc187ebabd215cf7ac6b634ae644a8747&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=3) [Bad](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn7ee6023bf5ea3626e5bb189d8a29816adc51175e205a7695fb184303e6905c89&uid=edbsnc187ebabd215cf7ac6b634ae644a8747&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=3) Thank you, Veronica Ross Manager, Client Support and Implementation Team Pronouns: She/Her/Hers [embedded image] a division of Harris Computer Systems [Click here](https://support.icarol.com/portal/en/community/user-community/filter/announcement) to signup for our next training webinar, the 3rd Wednesday every month at 2pm EDT ! [Learn more about our 3-Day Training Summit | November 12,13, and 14, 2024](https://www.icarol.com/training-summit) ---- on Wed, 23 Oct 2024 10:42:57 -0400 Veronica Ross<[email protected]> wrote ---- Hello Alex, I'm waiting on the tech team for full confirmation, thank you to Peet to letting me know what everything has been received and set up on their end. [View ticket](https://support.icarol.com/portal/ticket/477063000127965199) [How would you rate our customer service?](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn4dd194f8504a10c36ebef2471b3cb6266c8cd15fe172b3a3f58621ea0d819301&uid=edbsn49bde6c8b09f8c1ed7ccdaa8cf7e123a&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef) https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn4dd194f8504a10c36ebef2471b3cb6266c8cd15fe172b3a3f58621ea0d819301&uid=edbsn49bde6c8b09f8c1ed7ccdaa8cf7e123a&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=1%20 [embedded image](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn4dd194f8504a10c36ebef2471b3cb6266c8cd15fe172b3a3f58621ea0d819301&uid=edbsn49bde6c8b09f8c1ed7ccdaa8cf7e123a&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=1) [Good](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn4dd194f8504a10c36ebef2471b3cb6266c8cd15fe172b3a3f58621ea0d819301&uid=edbsn49bde6c8b09f8c1ed7ccdaa8cf7e123a&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=1) https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn4dd194f8504a10c36ebef2471b3cb6266c8cd15fe172b3a3f58621ea0d819301&uid=edbsn49bde6c8b09f8c1ed7ccdaa8cf7e123a&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=2%20 [embedded image](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn4dd194f8504a10c36ebef2471b3cb6266c8cd15fe172b3a3f58621ea0d819301&uid=edbsn49bde6c8b09f8c1ed7ccdaa8cf7e123a&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=2) [Okay](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn4dd194f8504a10c36ebef2471b3cb6266c8cd15fe172b3a3f58621ea0d819301&uid=edbsn49bde6c8b09f8c1ed7ccdaa8cf7e123a&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=2) https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn4dd194f8504a10c36ebef2471b3cb6266c8cd15fe172b3a3f58621ea0d819301&uid=edbsn49bde6c8b09f8c1ed7ccdaa8cf7e123a&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=3%20 [embedded image](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn4dd194f8504a10c36ebef2471b3cb6266c8cd15fe172b3a3f58621ea0d819301&uid=edbsn49bde6c8b09f8c1ed7ccdaa8cf7e123a&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=3) [Bad](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn4dd194f8504a10c36ebef2471b3cb6266c8cd15fe172b3a3f58621ea0d819301&uid=edbsn49bde6c8b09f8c1ed7ccdaa8cf7e123a&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=3) Thank you, Veronica Ross Manager, Client Support and Implementation Team Pronouns: She/Her/Hers [embedded image] a division of Harris Computer Systems [Click here](https://support.icarol.com/portal/en/community/user-community/filter/announcement) to signup for our next training webinar, the 3rd Wednesday every month at 2pm EDT ! [Learn more about our 3-Day Training Summit | November 12,13, and 14, 2024](https://www.icarol.com/training-summit) ---- on Tue, 22 Oct 2024 17:18:44 -0400 "Alex Sanchez Jr."<[email protected]> wrote ---- CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe./ATTENTION:Ce courriel provient de l’extérieur de l’organisation. Ne pas cliquer sur les liens ou ouvrir les pièces jointes sans que vous reconnaissiez l’expéditeur et que vous soyez certain que le contenu est sûr Greetings both, Just checking in on the status. Are we able to use our 211@ email moving forward for the AVR? Warm regards, Alex S. From:Veronica Ross <[email protected]> Date: Tuesday, October 8, 2024 at 11:45 AM To: [email protected] <[email protected]> Cc: Alex Sanchez Jr. <[email protected]> Subject: Re:[## 47512 ##] AVT Missoula 211 [EXTERNAL - This message was sent from an email outside of Human Resource Council, District XI. Please use caution when following links or opening attachments.] Hello Alex and Peet, I have heard from our tech team that the following information has been sent directly. Please let me know when these updates have been applied. I'm including them below for your reference: They need to set up these CNAME records in their DNS system. o em9207.hrcxi.org >> u64773.wl024.sendgrid.net o ic._domainkey.hrcxi.org >> ic.domainkey.u64773.wl024.sendgrid.net o ic2._domainkey.hrcxi.org >> ic2.domainkey.u64773.wl024.sendgrid.net And a TXT record o _dmarc.hrcxi.org >> v=DMARC1; p=none; pct=100; rua=mailto:[email protected]; sp=none; aspf=r; Let me know if you have any questions and we will proceed accordingly when we hear back from you. [View ticket](https://support.icarol.com/portal/ticket/477063000127965199) [How would you rate our customer service?](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn57a1000ed45d0efa5f3c7b8a2cc35cf2fc856e3e6401567c962b17eb06313f12&uid=edbsn9a776862d3501358eafc86ed9428b05e&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef) https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn57a1000ed45d0efa5f3c7b8a2cc35cf2fc856e3e6401567c962b17eb06313f12&uid=edbsn9a776862d3501358eafc86ed9428b05e&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=1 [Good](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn57a1000ed45d0efa5f3c7b8a2cc35cf2fc856e3e6401567c962b17eb06313f12&uid=edbsn9a776862d3501358eafc86ed9428b05e&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=1) https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn57a1000ed45d0efa5f3c7b8a2cc35cf2fc856e3e6401567c962b17eb06313f12&uid=edbsn9a776862d3501358eafc86ed9428b05e&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=2 [Okay](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn57a1000ed45d0efa5f3c7b8a2cc35cf2fc856e3e6401567c962b17eb06313f12&uid=edbsn9a776862d3501358eafc86ed9428b05e&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=2) https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn57a1000ed45d0efa5f3c7b8a2cc35cf2fc856e3e6401567c962b17eb06313f12&uid=edbsn9a776862d3501358eafc86ed9428b05e&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=3 [Bad](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn57a1000ed45d0efa5f3c7b8a2cc35cf2fc856e3e6401567c962b17eb06313f12&uid=edbsn9a776862d3501358eafc86ed9428b05e&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=3) Thank you, Veronica Ross Manager, Client Support and Implementation Team Pronouns: She/Her/Hers [embedded image] a division of Harris Computer Systems [Click here](https://support.icarol.com/portal/en/community/user-community/filter/announcement) to signup for our next training webinar, the 3rd Wednesday every month at 2pm EDT ! [Learn more about modernizing iCarol at our upcoming event at CrisisCon!](https://www.icarol.com/crisiscon/) ---- on Fri, 04 Oct 2024 11:57:23 -0400 "Artichoke Support - Peet"<[email protected]>wrote ---- CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe./ATTENTION:Ce courriel provient de l’extérieur de l’organisation. Ne pas cliquer sur les liens ou ouvrir les pièces jointes sans que vous reconnaissiez l’expéditeur et que vous soyez certain que le contenu est sûr
customer-reply (internal)
Oct 28, 2024, 8:15 PM
Sorry for all the confusion. I am still not sure how to proceed in getting [email protected] email address set up instead of noreply@icarol. Can we set up a video call to work through this Veronica? Thank you, Alex From:Veronica Ross <[email protected]> Date: Wednesday, October 23, 2024 at 10:28 AM To: Alex Sanchez Jr. <[email protected]> Cc: Artichoke Support - Peet <[email protected]> Subject: Re:[## 47512 ##] AVT Missoula 211 [EXTERNAL - This message was sent from an email outside of Human Resource Council, District XI. Please use caution when following links or opening attachments.] Hello Alex, I have heard from the tech team that you are all set up. Thank you for your patience. Please let me know if you have any other questions or need further assistance. Otherwise, if I don’t hear back from you, I will set this ticket to automatically close in two days. Please note, you can respond to this message at any time, the ticket will automatically be reopened so I can provide further assistance as needed. [View ticket](https://support.icarol.com/portal/ticket/477063000127965199) [How would you rate our customer service?](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn7ee6023bf5ea3626e5bb189d8a29816adc51175e205a7695fb184303e6905c89&uid=edbsnc187ebabd215cf7ac6b634ae644a8747&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef) [embedded image](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn7ee6023bf5ea3626e5bb189d8a29816adc51175e205a7695fb184303e6905c89&uid=edbsnc187ebabd215cf7ac6b634ae644a8747&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=1) [Good](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn7ee6023bf5ea3626e5bb189d8a29816adc51175e205a7695fb184303e6905c89&uid=edbsnc187ebabd215cf7ac6b634ae644a8747&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=1) [embedded image](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn7ee6023bf5ea3626e5bb189d8a29816adc51175e205a7695fb184303e6905c89&uid=edbsnc187ebabd215cf7ac6b634ae644a8747&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=2) [Okay](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn7ee6023bf5ea3626e5bb189d8a29816adc51175e205a7695fb184303e6905c89&uid=edbsnc187ebabd215cf7ac6b634ae644a8747&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=2) [embedded image](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn7ee6023bf5ea3626e5bb189d8a29816adc51175e205a7695fb184303e6905c89&uid=edbsnc187ebabd215cf7ac6b634ae644a8747&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=3) [Bad](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn7ee6023bf5ea3626e5bb189d8a29816adc51175e205a7695fb184303e6905c89&uid=edbsnc187ebabd215cf7ac6b634ae644a8747&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=3) Thank you, Veronica Ross Manager, Client Support and Implementation Team Pronouns: She/Her/Hers [embedded image] a division of Harris Computer Systems [Click here](https://support.icarol.com/portal/en/community/user-community/filter/announcement) to signup for our next training webinar, the 3rd Wednesday every month at 2pm EDT ! [Learn more about our 3-Day Training Summit | November 12, 13, and 14, 2024](https://www.icarol.com/training-summit) ---- on Wed, 23 Oct 2024 10:42:57 -0400 Veronica Ross<[email protected]> wrote ---- Hello Alex, I'm waiting on the tech team for full confirmation, thank you to Peet to letting me know what everything has been received and set up on their end. [View ticket](https://support.icarol.com/portal/ticket/477063000127965199) [How would you rate our customer service?](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn4dd194f8504a10c36ebef2471b3cb6266c8cd15fe172b3a3f58621ea0d819301&uid=edbsn49bde6c8b09f8c1ed7ccdaa8cf7e123a&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef) [embedded image](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn4dd194f8504a10c36ebef2471b3cb6266c8cd15fe172b3a3f58621ea0d819301&uid=edbsn49bde6c8b09f8c1ed7ccdaa8cf7e123a&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=1) [Good](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn4dd194f8504a10c36ebef2471b3cb6266c8cd15fe172b3a3f58621ea0d819301&uid=edbsn49bde6c8b09f8c1ed7ccdaa8cf7e123a&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=1) [embedded image](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn4dd194f8504a10c36ebef2471b3cb6266c8cd15fe172b3a3f58621ea0d819301&uid=edbsn49bde6c8b09f8c1ed7ccdaa8cf7e123a&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=2) [Okay](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn4dd194f8504a10c36ebef2471b3cb6266c8cd15fe172b3a3f58621ea0d819301&uid=edbsn49bde6c8b09f8c1ed7ccdaa8cf7e123a&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=2) [embedded image](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn4dd194f8504a10c36ebef2471b3cb6266c8cd15fe172b3a3f58621ea0d819301&uid=edbsn49bde6c8b09f8c1ed7ccdaa8cf7e123a&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=3) [Bad](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn4dd194f8504a10c36ebef2471b3cb6266c8cd15fe172b3a3f58621ea0d819301&uid=edbsn49bde6c8b09f8c1ed7ccdaa8cf7e123a&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=3) Thank you, Veronica Ross Manager, Client Support and Implementation Team Pronouns: She/Her/Hers [embedded image] a division of Harris Computer Systems [Click here](https://support.icarol.com/portal/en/community/user-community/filter/announcement) to signup for our next training webinar, the 3rd Wednesday every month at 2pm EDT ! [Learn more about our 3-Day Training Summit | November 12, 13, and 14, 2024](https://www.icarol.com/training-summit) ---- on Tue, 22 Oct 2024 17:18:44 -0400 "Alex Sanchez Jr."<[email protected]> wrote ---- CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe./ATTENTION:Ce courriel provient de l’extérieur de l’organisation. Ne pas cliquer sur les liens ou ouvrir les pièces jointes sans que vous reconnaissiez l’expéditeur et que vous soyez certain que le contenu est sûr Greetings both, Just checking in on the status. Are we able to use our 211@ email moving forward for the AVR? Warm regards, Alex S. From:Veronica Ross <[email protected]> Date: Tuesday, October 8, 2024 at 11:45 AM To: [email protected] <[email protected]> Cc: Alex Sanchez Jr. <[email protected]> Subject: Re:[## 47512 ##] AVT Missoula 211 [EXTERNAL - This message was sent from an email outside of Human Resource Council, District XI. Please use caution when following links or opening attachments.] Hello Alex and Peet, I have heard from our tech team that the following information has been sent directly. Please let me know when these updates have been applied. I'm including them below for your reference: They need to set up these CNAME records in their DNS system. o em9207.hrcxi.org >> u64773.wl024.sendgrid.net o ic._domainkey.hrcxi.org >> ic.domainkey.u64773.wl024.sendgrid.net o ic2._domainkey.hrcxi.org >> ic2.domainkey.u64773.wl024.sendgrid.net And a TXT record o _dmarc.hrcxi.org >> v=DMARC1; p=none; pct=100; rua=mailto:[email protected]; sp=none; aspf=r; Let me know if you have any questions and we will proceed accordingly when we hear back from you. [View ticket](https://support.icarol.com/portal/ticket/477063000127965199) [How would you rate our customer service?](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn57a1000ed45d0efa5f3c7b8a2cc35cf2fc856e3e6401567c962b17eb06313f12&uid=edbsn9a776862d3501358eafc86ed9428b05e&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef) [Good](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn57a1000ed45d0efa5f3c7b8a2cc35cf2fc856e3e6401567c962b17eb06313f12&uid=edbsn9a776862d3501358eafc86ed9428b05e&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=1) [Okay](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn57a1000ed45d0efa5f3c7b8a2cc35cf2fc856e3e6401567c962b17eb06313f12&uid=edbsn9a776862d3501358eafc86ed9428b05e&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=2) [Bad](https://support.icarol.com/support/SurveyForm?gid=edbsncc51334c8dff2707724097fbcde227ec&thd=edbsn57a1000ed45d0efa5f3c7b8a2cc35cf2fc856e3e6401567c962b17eb06313f12&uid=edbsn9a776862d3501358eafc86ed9428b05e&aid=edbsn18fa83f17dd120886f791d0561e1105a18c95c69349107d5a50efa8d771a4017&did=edbsn9b00cf5de1ae42312176864ced87b4e93dd54f0fb62d410a9bb6775bb5b8c5ef&sop=3) Thank you, Veronica Ross Manager, Client Support and Implementation Team Pronouns: She/Her/Hers [embedded image] a division of Harris Computer Systems [Click here](https://support.icarol.com/portal/en/community/user-community/filter/announcement) to signup for our next training webinar, the 3rd Wednesday every month at 2pm EDT ! [Learn more about modernizing iCarol at our upcoming event at CrisisCon!](https://www.icarol.com/crisiscon/) ---- on Fri, 04 Oct 2024 11:57:23 -0400 "Artichoke Support - Peet"<[email protected]>wrote ---- CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe./ATTENTION:Ce courriel provient de l’extérieur de l’organisation. Ne pas cliquer sur les liens ou ouvrir les pièces jointes sans que vous reconnaissiez l’expéditeur et que vous soyez certain que le contenu est sûr
Artichoke Support - Peet (internal)
Oct 28, 2024, 11:18 PM
Alex, I do not have visibility into iCarol, but this was in the original thread I received from you via Susan. It makes me think that you need to reach out to support like you're doing: Automated Verification Requests ‘From Name’ and ‘Reply To’ address When AVR emails are sent to the public from iCarol, by default the ‘Reply To’ email address is [email protected], and the default ‘From Name’ is whatever your iCarol system name is. Your iCarol system name is displayed in the top right corner of the page throughout iCarol. To change the ‘From Name’ used when you send AVRs, create an AVR template and enter your desired 'From Name' in the appropriate field. Similarly, to change the ‘Reply To’ address used when you send AVRs, first you must create an SPF record and verify the domain name (see steps noted above). - After you have completed the steps to create an SPF record and successfully verified your domain name, please have a designated Support Contact from your organization go to 'Help' in the left side menu and submit a case with the email address you wish to configure to use when sending AVRs from your iCarol system. - Make sure the email address you provide has a domain name matching the domain you verified with the SPF record you created. You may find more information in the iCarol ticket: https://support.icarol.com/portal/ticket/477063000127965199 Cheers.Peet
Ticket Automation (internal)
Oct 15, 2025, 12:07 AM
Automation AutoResolve-Waiting for Customer ran on this ticket. Actions: Change Status to Resolved
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