#29326 Scanning issues

Resolved Created Oct 1, 2024, 6:16 PM Resolved Oct 1, 2024, 6:30 PM

RMM Agent (internal) Oct 1, 2024, 6:16 PM

Subject: Scanning issues Description: I have been having problems scanning. I have tried scanning the same 3 page document twice now and it won't save to my folder on the server. Thanks, Missy

RMM Script (internal) Oct 1, 2024, 6:16 PM

Assigned Contact Info:
Name: Missy Hameline
Email: [email protected]
Phone: 

===========================

Customer Entered Contact Info:
Name: Missy Hameline
Email: [email protected]
Phone: 406-541-3733

customer-reply (internal) Oct 1, 2024, 6:26 PM

Of course, now that I sent this I got them both, but the first one I scanned at 11:42am and the second one was at 11:59am and I just got them both now.

From: Artichoke Consulting <[email protected]>
Sent: Tuesday, October 1, 2024 12:17 PM
To: Missy Hameline <[email protected]>
Subject: Scanning issues (message id: 87055132)

Artichoke Support - Peet (internal) Oct 1, 2024, 6:29 PM

Do you get an error message when you try? Or does it just not show up in SharePoint?

Is OneDrive running on your computer? Do you have an error message from OneDrive on your computer?

It does look like it's been uploaded correctly.

[embedded image]

Thanks.PeetI

Artichoke Support - Peet (internal) Oct 1, 2024, 6:30 PM

The were uploaded to SharePoint 41 and 24 minutes ago so, it seems good.

Cheers.Peet