#29305 Ink Jet Machine

Created from Lead: https://artichoke.shield.syncromsp.com/leads/27917318/convert

Good Morning Peet.

Marissa is having some issues opening the mailing program on her machine in the back.
I am attaching the screen shots she took of the messages she is getting.
I know this may seem very vague, but this is all we have.
I am not familiar with this machine at all. I had Zack take a look at it, but he is unfamiliar with these messages too.
Please help if you can.

Thank YoU!

--

Jennifer Wood
AlphaGraphics Missoula
1947 South Avenue West
Missoula, MT 59801
406.728.4810

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© 2024 AlphaGraphics, Inc. All rights reserved. This AlphaGraphics location is independently owned and operated by an AlphaGraphics, Inc. franchisee

To go alone with the first issue.We are also trying to transfer lists to the other ink jet machine (which we have been able to do before.) that will do our flats and we are getting this message. and unable to transfer the list.
Thanks

On Mon, Sep 30, 2024 at 8:30 AM Jennifer Wood <[email protected]> wrote:

Good Morning Peet.

Marissa is having some issues opening the mailing program on her machine in the back.
I am attaching the screen shots she took of the messages she is getting.
I know this may seem very vague, but this is all we have.
I am not familiar with this machine at all. I had Zack take a look at it, but he is unfamiliar with these messages too.
Please help if you can.

Thank YoU!

--

Jennifer Wood
AlphaGraphics Missoula
1947 South Avenue West
Missoula, MT 59801
406.728.4810

[embedded image]

--

Jennifer Wood
AlphaGraphics Missoula
1947 South Avenue West
Missoula, MT 59801
406.728.4810

[embedded image]

© 2024 AlphaGraphics, Inc. All rights reserved. This AlphaGraphics location is independently owned and operated by an AlphaGraphics, Inc. franchisee

I'll have to swing by. I cannot reach this computer in any way so ¯\_(ツ)_/¯

I should be there before 2:30 or so.

Peet

Perfect!

Thank you!

On Mon, Sep 30, 2024 at 1:18 PM Artichoke Support - Peet <[email protected]> wrote:

HI Peet!
Marissa (who knows that machine) leaves at 4pm. I won't be of any help to you.

On Mon, Sep 30, 2024 at 1:18 PM Artichoke Support - Peet <[email protected]> wrote:

Just an FYI, this seems to be back online. It's time (4+ yrs passed time, but who's counting?) to replace the computer attached to this printer. I'm getting the most recent software from the company and the computer would be ~$700 (give or take shipping and availability).

Cheers.Peet

We cannot connect the printheads. it is asking for an IP address.
The screen is left on the machine-if you need it.

Also, we cannot transfer list to the other machine through the connected folders, like we used to do before.
Not sure if this is something that Zack can fix or not.

Let us know.

Thanks!

On Tue, Oct 1, 2024 at 10:00 AM Artichoke Support - Peet <[email protected]> wrote:

Try again, please.

I cannot troubleshoot the other machine because it's WINXP. USB transfer should work.

Peet

Yay!!!!
It worked.

On Tue, Oct 1, 2024 at 1:26 PM Artichoke Support - Peet <[email protected]> wrote:

Thanks Peet!

Would you please move forward with the new CPU and software?
If you want to send me an invoice I will pay that with a card immediately.
We appreciate you!

Troy Peissig
AlphaGraphics Missoula
1947 South Avenue West
Missoula, MT 59801
406.728.4810

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On Tue, Oct 1, 2024 at 10:00 AM Artichoke Support - Peet <[email protected]> wrote:

Troy

Check is a-okay. The software is a free upgrade but will take a bit of time to upgrade it. Should be straight forward. And if not their support is pretty darn good. And free/cheap.

Cheers.Peet