#29235 Teams Phone

EJ,

Looking forward to our meeting tomorrow. I've attached the SOW again to this ticket just in case. I know you were having an issue accessing the MS Teams that I'd shared. We can make sure you have access when we talk tomorrow.

I will need access to your M365 Tenant. I've created a time-limited global admin request. It's possible to trim the rights if you'd like me to. Full rights can make it a bit easier to make sure I can create everything that's needed and more easily help with licensing.

----
By clicking the included [link](https://admin.microsoft.com/AdminPortal/Home#/partners/invitation/granularAdminRelationships/1d152057-e85e-46f2-9d08-74fb1cf62327-28657946-dbe0-492d-817f-ddba22c59fd6) you will be able to accept the request for us to administer your products using the roles listed below for the specified date range.

Click to review and accept:
https://admin.microsoft.com/AdminPortal/Home#/partners/invitation/granularAdminRelationships/1d152057-e85e-46f2-9d08-74fb1cf62327-28657946-dbe0-492d-817f-ddba22c59fd6

Duration in days:
180
----

That said, my goals for the meeting are:

- Make sure that Microsoft as the VOIP provider is the best choice (they should be)
- Create a full inventory of users, departments, and required physical hardware
- Cover any edge case phone usage ... Common Area Phone, Conference Room phone, etc.
- Gather enough information to create a basic map for Auto Attendants, Call Queues and Public Voice Mail

See you at 10:30.

Cheers.Peet

I lied, I have 6😊

Department Names:

Trails Team: Matt Parsons, if you want to talk to someone about trails… (also Adam Johnson, Lulu Herrera)

Lands Team: Brendan Weiner, if you want to talk to someone about conserving land… (also Crystal Beckman, Zane Ashford)

Park County: Cole Herdman, if you want to talk to someone in our Park County program…(also Kelsie Huyser)

Stewardship Team: Jeremy Puckett, if you want to talk to someone about a conserved property… (also Kevin Grunewald)

Fundraising Team: Justin Barth, if you would like to talk to someone about a donation…(also Bethany Green, Katie Sproles, Katie Moyer)

Executive Director: Chet Work, If you would like to speak with our Executive Director…

Thanks so much Peet!

E

EJ PORTH (she/hers)▪ Associate Director
406.587.8404 ext. 108
212 S. Wallace Suite 101 ▪ Bozeman, MT 59715
[www.GVLT.org](http://www.gvlt.org/)▪ Watch our video – [Main Street to the Mountains](https://www.youtube.com/watch?v=zLQphVUuiAA)

From: Artichoke Support - Peet <[email protected]>
Sent: Wednesday, September 25, 2024 12:40 AM
To: EJ Porth <[email protected]>
Subject: Teams Phone Kick Off (message id: 86770060)

[embedded image]

IRONSCALES couldn't recognize this email as this is the first time you received an email from this sender [email protected]

You don't often get email from [email protected].[Learn why this is important](https://aka.ms/LearnAboutSenderIdentification)

Thanks for this!

Under your "Microsoft Online Service Agreement", could you please purchase 1 license of [Teams Phone with Calling Plan (country zone 1 - US) (Nonprofit Staff Pricing)](https://admin.microsoft.com/Adminportal/Home#/catalog/offer-details/teams-phone-with-calling-plan-country-zone-1-us-nonprofit-staff-pricing-/C5DFE5D9-4DA4-4743-81CA-E32180559561):

https://admin.microsoft.com/Adminportal/Home#/catalog/offer-details/teams-phone-with-calling-plan-country-zone-1-us-nonprofit-staff-pricing-/C5DFE5D9-4DA4-4743-81CA-E32180559561

Under your "Microsoft Customer Agreement", and *after* that's purchased, please "buy" 10 [Microsoft Teams Phone Resource Account,](https://admin.microsoft.com/Adminportal/Home#/catalog/m/offer-details/microsoft-teams-phone-resource-account/CFQ7TTC0LH0R) I recommend buying anything that's free on the 3yr term billed every 3 years, but no issue.

https://admin.microsoft.com/Adminportal/Home#/catalog/m/offer-details/microsoft-teams-phone-resource-account/CFQ7TTC0LH0R

Thanks.Peet

I will get this done, Peet.

Couple questions came up when I was sharing this transition with my team

-Will we have the opportunity to text people from the lines? One staff member uses Google Voice now (so he can route his cell through a 406 number) and it allows him to text.

-I’m assuming if someone is on a call in their car it can Bluetooth in to the car audio?

-Will people be able to video call with people outside of the organization? Or is that only inside or if they have Teams?

Thank you! Will let you know when purchases are done.

E

EJ PORTH (she/hers)▪ Associate Director
406.587.8404 ext. 108
212 S. Wallace Suite 101 ▪ Bozeman, MT 59715
[www.GVLT.org](http://www.gvlt.org/) ▪ Watch our video – [Main Street to the Mountains](https://www.youtube.com/watch?v=zLQphVUuiAA)

From: Artichoke Support - Peet <[email protected]>
Sent: Tuesday, October 1, 2024 2:12 PM
To: EJ Porth <[email protected]>
Subject: Teams Phone Kick Off (message id: 86770060)

You don't often get email from [email protected].[Learn why this is important](https://aka.ms/LearnAboutSenderIdentification)

-Will we have the opportunity to text people from the lines? One staff member uses Google Voice now (so he can route his cell through a 406 number) and it allows him to text.

Not natively, no. Google Voice can text, yes, but Microsoft Teams Phones does not have that functionality. Third party applications can provide this for around 10/user/mo. https://clerk.chat/integrations/microsoft-teams/

I'm sure we chatted about this, but I didn't have copilot notes when we had our first meeting.

-I’m assuming if someone is on a call in their car it can Bluetooth in to the car audio?

Yes, but keep in mind that calls in a moving vehicle are only as good as the *consistency* of the Internet network, not the voice network.

-Will people be able to video call with people outside of the organization? Or is that only inside or if they have Teams?
It will be no different than it is today. Anyone can join a Teams meeting. Meetings and teams to teams calls are completely seperate from Teams Phone. Teams Phone exists to handle calls via the existing phone network.

Cheers.Peet

Peet, I bought the first license under the Microsoft Online Service Agreement. And then when I went to buy the other license under Microsoft Customer Agreement I’m getting an error message, I’m assuming because I need the calling plan? Does it just take a second or do I need to have the calling plan license under the same billing account for it work?

Will respond to your other email shortly.

EJ

EJ PORTH (she/hers)▪ Associate Director
406.587.8404 ext. 108
212 S. Wallace Suite 101 ▪ Bozeman, MT 59715
[www.GVLT.org](http://www.gvlt.org/) ▪ Watch our video – [Main Street to the Mountains](https://www.youtube.com/watch?v=zLQphVUuiAA)

From: Artichoke Support - Peet <[email protected]>
Sent: Tuesday, October 1, 2024 2:12 PM
To: EJ Porth <[email protected]>
Subject: Teams Phone Kick Off (message id: 86770060)

You don't often get email from [email protected].[Learn why this is important](https://aka.ms/LearnAboutSenderIdentification)

- Ok on texting, would have been a nice feature but it doesn’t seem like Google Voice would be a better option for us unless you think so? Maybe Microsoft is working toward being able to do this eventually?
- Makes sense
- Makes sense on videos too

E

EJ PORTH (she/hers)▪ Associate Director
406.587.8404 ext. 108
212 S. Wallace Suite 101 ▪ Bozeman, MT 59715
[www.GVLT.org](http://www.gvlt.org/) ▪ Watch our video – [Main Street to the Mountains](https://www.youtube.com/watch?v=zLQphVUuiAA)

From: Artichoke Support - Peet <[email protected]>
Sent: Wednesday, October 2, 2024 1:33 PM
To: EJ Porth <[email protected]>
Subject: Teams Phone Kick Off (message id: 86770060)

MS could/should be working on it, but I'm not at all sure. The integration that allows for SMS is the same that other providers to offer VOIP service on Teams phone. Sometimes that's all MS/big tech will do. Create the hooks and then allow other folks to develop the solutions

https://www.reddit.com/r/MicrosoftTeams/comments/1eg6u3m/sms_texting_integration_with_teams_operator/

Google voice would be your best choice if you were already on Google workspace. I would not recommend it for an M365 Business.

I see you purchased the teams phone license ... Were you having an issue with the 10 Resource licenses? https://admin.microsoft.com/Adminportal/Home#/catalog/m/offer-details/microsoft-teams-phone-resource-account/CFQ7TTC0LH0R

Cheers.Peet

I did purchase the first one and then I’m having issues with the 10 licenses. I’m getting a weird error message. I’m in support chat with microsoft to see what’s happening. I thought maybe it took time for the first one to go through because it is a prerequisite? But I tried again this morning and nothing. And then I wondered if somehow the perquisite wasn’t connecting because it is on a different billing account?

I’ll let you know what I hear from Microsoft. But I know I’m in the right place.

E

EJ PORTH (she/hers)▪ Associate Director
406.587.8404 ext. 108
212 S. Wallace Suite 101 ▪ Bozeman, MT 59715
[www.GVLT.org](http://www.gvlt.org/) ▪ Watch our video – [Main Street to the Mountains](https://www.youtube.com/watch?v=zLQphVUuiAA)

From: Artichoke Support - Peet <[email protected]>
Sent: Thursday, October 3, 2024 5:04 PM
To: EJ Porth <[email protected]>
Subject: Teams Phone Kick Off (message id: 86770060)

It could also be that there were no numbers in your account and no licenses associated with users. I've not run into issues purchasing licenses for resource accounts, but I also am the reseller for folks using Teams, so the purchasing channel is much different than "direct commercial".

Regardless, If the system is checking to ensure that you have user and voice app numbers, I've set up 4 likely temporary numbers for you. Fingers crossed that's all that is needed.

As an FYI, you have +1 406 597 8313 on your teams and can make calls to and from it.

Cheers.Peet

Hmmm still not working. Hopefully microsoft support can get to the bottom of it.

E

EJ PORTH (she/hers)▪ Associate Director
406.587.8404 ext. 108
212 S. Wallace Suite 101 ▪ Bozeman, MT 59715
[www.GVLT.org](http://www.gvlt.org/) ▪ Watch our video – [Main Street to the Mountains](https://www.youtube.com/watch?v=zLQphVUuiAA)

From: Artichoke Support - Peet <[email protected]>
Sent: Friday, October 4, 2024 9:53 AM
To: EJ Porth <[email protected]>
Subject: Teams Phone Kick Off (message id: 86770060)

Ah, the "Microsoft Teams Phone Resource Account (Nonprofit Staff Pricing)" sku showed up sometime after you purchased the phone license (or after I applied it).

Here's a direct link to the correct product.

https://admin.microsoft.com/#/catalog/offer-details/microsoft-teams-phone-resource-account-nonprofit-staff-pricing-/24110914-EA50-416D-980B-BEF5E1F5D361

Every phone account comes with 25 resource account licenses (unless MS changed something very recently). So just go ahead and buy 25 at $0.00

Cheers.Peet

Awesome. I think it is done now! Can you verify?

E

EJ PORTH (she/hers)▪ Associate Director
406.587.8404 ext. 108
212 S. Wallace Suite 101 ▪ Bozeman, MT 59715
[www.GVLT.org](http://www.gvlt.org/) ▪ Watch our video – [Main Street to the Mountains](https://www.youtube.com/watch?v=zLQphVUuiAA)

From: Artichoke Support - Peet <[email protected]>
Sent: Friday, October 4, 2024 11:15 AM
To: EJ Porth <[email protected]>
Subject: Teams Phone Kick Off (message id: 86770060)

Looks Great! Thank you!

Cheers.Peet

You’re all set Peet? I’ll stop my microsoft chat if you have all you need.

E

EJ PORTH (she/hers)▪ Associate Director
406.587.8404 ext. 108
212 S. Wallace Suite 101 ▪ Bozeman, MT 59715
[www.GVLT.org](http://www.gvlt.org/) ▪ Watch our video – [Main Street to the Mountains](https://www.youtube.com/watch?v=zLQphVUuiAA)

From: Artichoke Support - Peet <[email protected]>
Sent: Friday, October 4, 2024 12:14 PM
To: EJ Porth <[email protected]>
Subject: Teams Phone Kick Off (message id: 86770060)

Sorry I did not see this yesterday, but yes, I'm set.

Cheers.Peet

EJ,

First, Happy Friday!

Next, I've got the bones setup and ready for you to look at, +1 406 597 8300 is currently answered by your Primary Auto attendant. +1 406 597 8301 assigned to you and is the only other number assigned. If you try to dial by name in the main menu, you can only say "EJ Porth" if you want to activate it for a direct transfer.

There are 6 call queues that folks cand chose by name or number. Each queue is associated with an M365 Group that is the public mailbox for the group:

GVLT-ExecutiveDirector
GVLT-Fundraising
GVLT-GeneralVoiceMail
GVLT-Lands
GVLT-ParkCounty
GVLT-Stewardship
GVLT-Teams-DialByName (User must be licensed with phone number and part of this group for dial by name)
GVLT-Trails

You're a member of all of the above, so if you check the mailboxes, you'll find test voicemails from me.

None of this is supposed to make perfect sense without a tour, but feel free to poke a stick at the Voice section in Teams Admin: https://admin.teams.microsoft.com/. Just don't change anything yet.

If you'd like to schedule some time to go through the flow so we can make any necessary changes and talk about next steps, here's my Bookings link: https://artichoke.consulting/schedule/peet.

Cheers.Peet

Great. I scheduled a time. And I’ll try to call the number and test it before we meet on Monday. And to be clear, this isn’t impacting our current number yet? And we’ll be able to forward our current number to this new line somehow? Or are we potentially changing our main phone number? I can’t remember.

E

EJ PORTH (she/hers)▪ Associate Director
406.587.8404 ext. 108
212 S. Wallace Suite 101 ▪ Bozeman, MT 59715
[www.GVLT.org](http://www.gvlt.org/) ▪ Watch our video – [Main Street to the Mountains](https://www.youtube.com/watch?v=zLQphVUuiAA)

From: Artichoke Support - Peet <[email protected]>
Sent: Friday, October 18, 2024 2:22 PM
To: EJ Porth <[email protected]>
Subject: Teams Phone Kick Off (message id: 86770060)

Awesome!

You will first forward your existing number to the new number. Make sure everything is good for a few days or a week (or as long as it takes for you to feel comfortable). Then we will port your existing number to Microsoft and replace the +1 406 597 8300 with +1 406 587 8404.

Cheers.peet

Peet, I don’t think I got info for a video meeting. I’ll double check. Is this still a good time?

E

EJ PORTH (she/hers)▪ Associate Director
406.587.8404 ext. 108
212 S. Wallace Suite 101 ▪ Bozeman, MT 59715
[www.GVLT.org](http://www.gvlt.org/) ▪ Watch our video – [Main Street to the Mountains](https://www.youtube.com/watch?v=zLQphVUuiAA)

From: Artichoke Support - Peet <[email protected]>
Sent: Friday, October 18, 2024 2:22 PM
To: EJ Porth <[email protected]>
Subject: Teams Phone Kick Off (message id: 86770060)

Not sure why you didn't get one, but here's the link
Now is great. I can call if you'd prefere

________________________________________________________________________________
Microsoft Teams [Need help?](https://aka.ms/JoinTeamsMeeting?omkt=en-US)
[Join the meeting now](https://teams.microsoft.com/l/meetup-join/19%3ameeting_MDdhMTAzNjQtYzFkNC00YjgzLTkwNWUtZmZiZDhhMmE5Zjdi%40thread.v2/0?context=%7b%22Tid%22%3a%2228657946-dbe0-492d-817f-ddba22c59fd6%22%2c%22Oid%22%3a%22d8ed694d-f3d9-4a6b-a9e2-8b0af59cdee0%22%7d)
Meeting ID: 218 373 412 674
Passcode: brpQxw
---------------------------------------------------------------

Dial in by phone
[+1 406-510-5115,,241470155#](tel:+14065105115,,241470155#) United States, Missoula
[Find a local number](https://dialin.teams.microsoft.com/ff14286e-d457-48d9-9fc1-e73e33d7a964?id=241470155)
Phone conference ID: 241 470 155#
For organizers: [Meeting options](https://teams.microsoft.com/meetingOptions/?organizerId=d8ed694d-f3d9-4a6b-a9e2-8b0af59cdee0&tenantId=28657946-dbe0-492d-817f-ddba22c59fd6&threadId=19_meeting_MDdhMTAzNjQtYzFkNC00YjgzLTkwNWUtZmZiZDhhMmE5Zjdi@thread.v2&messageId=0&language=en-US) | [Reset dial-in PIN](https://dialin.teams.microsoft.com/usp/pstnconferencing)

________________________________________________________________________________

EJ,

I had to rework the flow a bit because Call Queues cannot handle After Hours or Holiday Exceptions. Attached is a flow chart of the call flow. But you'll see that you now have two Auto Attendants and seven Call Queues. The primary takeaways are:

- All After Hours/Holiday exceptions are defined on GVLT-Reception-AutoAttendent.
- GVLT-Routing-AutoAttendent exists only for routing a call.
- GVLT-Reception-Queue will be automatically skipped if no one in "GVLT-Reception" group is available or registered to take a call.
- The GVLT-Reception-Queue has messaging to let callers know someone (a human) will be right with them and also has messaging to apologize that no one was able to take their call if "GVLT-Reception" does not answer.

Attached is a PDF and he original https://draw.io file for the call flow.

Please let me know if you have any questions.

Cheers.Peet
[embedded image]

Peet, This looks good but quick question so I understand on the afterhours/ holiday.

For those scenarios, it goes straight to voicemail rather than letting people get to a specific team or person’s voicemail? I suppose that could work, and we can just forward general voicemails the next day to the right person.

Lastly, is there an option on the primary auto-attendant that says general mailbox at the very end? Or are we assuming with the groups that someone will find what they’re looking for?

Does it repeat if there is no selection or hang up?

Thank you!
EJ

EJ PORTH (she/hers)▪ Associate Director
406.587.8404 ext. 108
212 S. Wallace Suite 101 ▪ Bozeman, MT 59715
[www.GVLT.org](http://www.gvlt.org/) ▪ Watch our video – [Main Street to the Mountains](https://www.youtube.com/watch?v=zLQphVUuiAA)

From: Artichoke Support - Peet <[email protected]>
Sent: Tuesday, October 29, 2024 5:05 PM
To: EJ Porth <[email protected]>
Subject: Teams Phone Kick Off (message id: 86770060)

Sorry for the delay on this:

Afterhours/Holiday can be directed fromGVLT-Reception-AutoAttendant to GVLT-Routing-AutoAttendant and be routed as usual. As currently configured, it dumps callers to general-vm.

Adding a "leave a message in the general voice mailbox" is trivial. My hope would be that callers would be served by one of the options and the options do repeat. After playing the auto attendant info three times with no input, the call is disconnected.

If you'd like the caller to be transferred somewhere after the auto attendant script runs three times, that's possible as well and simply requires setting the Operator for the auto attendant.

Cheers.Peet

Thanks Peet. Just want to clarify on this first point. If someone calls after hours, we’d love for them to have the ability to get to someone’s mailbox or a team’s mailbox, in addition to the general. Could we list general first and then the next two options?

My next steps are populating the groups with members, making sure the greetings are right and recording some that feel like they should be our voice, and then I’m going to create a team for each group so they can communicate with eachother about the voicemails. I’m hoping those teams also function well for our migration into using teams better. We’re going to try to roll out some more microsoft training about how to use teams at the same time as phones. I know you don’t do the training, but do you know someone who could help us with microsoft ecosystem clean up, structure and training?

THANK YOU!
E

EJ PORTH (she/hers)▪ Associate Director
406.587.8404 ext. 108
212 S. Wallace Suite 101 ▪ Bozeman, MT 59715
[www.GVLT.org](http://www.gvlt.org/) ▪ Watch our video – [Main Street to the Mountains](https://www.youtube.com/watch?v=zLQphVUuiAA)

From: Artichoke Support - Peet <[email protected]>
Sent: Wednesday, November 6, 2024 3:49 PM
To: EJ Porth <[email protected]>
Subject: Teams Phone Kick Off (message id: 86770060)

Edits made via Bulk Update Tool - see change log for this timestamp

Created from Lead: https://artichoke.shield.syncromsp.com/leads/30636631/convert

Begin forwarded message:

From:Elin Hert <[email protected]>

Subject:Ring

Date:February 18, 2025 at 4:29:31 PM MST

To:"[email protected]" <[email protected]>

Peet, We’re thinking 3 rings to Elin before it kicks to auto attendant. Does that work? Let us know what else you need in the interim before our next chat.

Thanks!
EJ

[embedded image]

ELIN HERT (she/her)
Development and Office Administrator
406.587.8404 ext. 118
212 S. Wallace Suite 101 ▪ Bozeman, MT 59715
[www.GVLT.org](http://www.gvlt.org/) ▪ Watch our video – [Building Community Through Trails and Open Space](https://youtu.be/zLQphVUuiAA?si=tINgq7sPSs8_qSxU)

Thank you for your email! I'll be back in the office on Monday, February 24, and will reply at that time. If you need assistance in the meantime, please email EJ Porth at [email protected].

Sincerely,

Elin

Ej,

I've renamed this ticket to just "Teams Phone" and added [email protected]. Three-ish phone rings is doable. The time outs are all based on seconds (in 15 second increments). 15 seconds seems about right.

Could you please put everyone that needs a phone license into "GVLT-Licensing-TeamsPhone". I would appreciate it. It will ensure that all users in the group have the "Teams Phone with Calling Plan (country zone 1 - US)" applied to their account.

https://admin.microsoft.com/Adminportal/Home#/groups/_/CombinedSecurityGroup/:/GroupDetails/925c325c-164f-4578-81a7-32045d952d34/1

Do you want All users that have a Teams Phone license to have access to GVLT-GeneralVoiceMail?

Cheers.Peet

Peet,

I will add all the users who need a phone license to that group today. Thank you!

No, not all users should have access to general voicemail. Elin will just forward to the appropriate person (more efficient, less back and forth about who is taking what voicemail).

Lastly, our Trails Team already has a group and they’re using it extensively so rather than give them an alternate (GVLT-Trails), can we swap the routing to go to ‘Trails Team’. There are currently two in our groups by that name but I’m working with them to clean some up. The right one is the [email protected]

And when you can, please send that link for the phone order. THANK YOU!
EJ

From: Artichoke Support - Peet <[email protected]>
Sent: Tuesday, February 18, 2025 5:12 PM
To: EJ Porth <[email protected]>
Cc: Elin Hert <[email protected]>
Subject: Teams Phone (message id: 86770060)

Peet,

Can you send that link to the microsoft teams phone? I want to order asap so we can make sure to get trained up on how to use it.

Also, I’m adding those holiday greetings we talked about but I’m getting confused because there are two spots for greetings. For example, I added Christmas and New Years 2025 and it says Greeting at the top and then under Call routing options (I’m assuming we should select play menu options) it asks for another greeting. What is the difference?

Thanks!
EJ

From: Artichoke Support - Peet <[email protected]>
Sent: Tuesday, February 18, 2025 5:12 PM
To: EJ Porth <[email protected]>
Cc: Elin Hert <[email protected]>
Subject: Teams Phone (message id: 86770060)

Or maybe I should select Redirect call instead of play menu options like the others?

E

From: Artichoke Support - Peet <[email protected]>
Sent: Tuesday, February 18, 2025 5:12 PM
To: EJ Porth <[email protected]>
Cc: Elin Hert <[email protected]>
Subject: Teams Phone (message id: 86770060)

Sorry for the back and forth. I just mirrored all the settings you had done on the 2024 holidays so hopefully it looks right. Take a look.

I also uploaded our audio greeting. Can you verify I did that in the right place and that it works?

THANK YOU! Talk to you next week!
EJ

From: Artichoke Support - Peet <[email protected]>
Sent: Tuesday, February 18, 2025 5:12 PM
To: EJ Porth <[email protected]>
Cc: Elin Hert <[email protected]>
Subject: Teams Phone (message id: 86770060)

I'm sorry for any delay here I'd put this together for you and it looks like it ended up in limbo and not sent:

Ej,

I virtually always purchase open box/slightly used via eBay. And from metrolinedirect.com if I buy from a seller as new/refurb. Below are the products sourced from eBay, metrolinedirect.com, and Amazon.com. If you don't have PoE network switches that can power your phone, you will need a power adapter to plug in the phone. Any 5V 2A AC adapter with the right barrel size will work, but sourced below is the OEM version of the adapter.

Yealink MP56 MS Teams Edition:

https://www.ebay.com/itm/335724079250https://www.ebay.com/itm/335724079250 $90 Open box
https://www.metrolinedirect.com/yealink-mp56-microsoft-teams-edition.html $140 Refurb $180 New
https://www.amazon.com/Yealink-MP56-TEAMS-E2-Android-capacitive-Included/dp/B0DCL5YSBG $200 New

Yealink IP Phone Power Supply 5V 2A PS5V2000US (if you don't have PoE switches, but any 5V 2A AC adapter with the right barrel size will work)

https://www.ebay.com/itm/335478256111?_skw=PS5V2000US $15 new
https://www.metrolinedirect.com/yealink-ps5v2000us-power-supply.htmlhttps://www.metrolinedirect.com/yealink-ps5v2000us-power-supply.html $7 Refurb $17 New
https://www.amazon.com/Yealink-PS5V2000US-Conference-Microfiber-YEA-PS5V2000USCP-B/dp/B07D7NB352 $26 new

Yealink EXP50:
https://www.ebay.com/itm/396230141032 $80 New
https://www.metrolinedirect.com/yealink-exp50-expansion-module.html $110 New

Yealink WH64 Mono

https://www.ebay.com/itm/186847648799https://www.ebay.com/itm/186847648799 $140 Newhttps://www.ebay.com/itm/186847648799
https://www.metrolinedirect.com/yealink-wh64-mono-uc-wireless-headset.html $160 new
https://www.amazon.com/Yealink-Wireless-Bluetooth-Dual-Mode-CellPhone/dp/B0D3DGDW95?th=1https://www.amazon.com/Yealink-Wireless-Bluetooth-Dual-Mode-CellPhone/dp/B0D3DGDW95?th=1 $180 new

Yealink BLT60 Busylight
https://www.ebay.com/itm/156425781666$19 New

https://www.metrolinedirect.com/yealink-blt60-busylight.html $25 New
https://www.amazon.com/Yealink-BLT60-Busylight-Wireless-Headset/dp/B09V4WJX5X $24 new

EJ,

I did not see the users added to the GVLT-Licensing-TeamsPhone group in M365. I added them based on your website and your licensing. Is the following correct:
[embedded image]

[embedded image]

As an FYI there were numbers available in Livingston, MT. So you can see the distribution of numbers to users here: https://admin.teams.microsoft.com/phone-numbers

Cheers.Peet

Peet, This is correct, but we’re missing me and we’re missing Ainsley Kintz who is temporary and will be a new person every year. They are using the same email account each time so the same phone number works too. The email is [email protected]

And we have 2 people who work primarily in Livingston so can we make sure Kelsie and Cole have Livingston numbers? And can the rest of us be Bozeman? Unless Bozeman is maxxed in which case Livingston is ok.

Talk soon!
E

From: Artichoke Support - Peet <[email protected]>
Sent: Friday, February 28, 2025 1:34 PM
To: EJ Porth <[email protected]>
Cc: Elin Hert <[email protected]>
Subject: Teams Phone (message id: 86770060)

I'm guessing I would have heard from you, but just making sure you're not running into anything show-stopping.

Thanks.Peet

Getting some goofy stuff.

When I call, it says my recorded greeting and then another auto generated ‘someone will be right with you’. I can’t find that second one to delete it somehow.

When I tried leaving a voicemail in the general mailbox, there was no beep or at least it wasn’t clear that the voicemail recording had started. And then it said I need to hit # to stop but then it said I started a search or something?

If you call our line and try to leave a voicemail, you’ll see what I mean.

For now, that’s what I’ve come across. Minor, I think.

E

From: Artichoke Support - Peet <[email protected]>
Sent: Tuesday, March 4, 2025 3:49 PM
To: EJ Porth <[email protected]>
Cc: Elin Hert <[email protected]>
Subject: Teams Phone (message id: 86770060)

Do we need to record greetings for each of the team mailboxes?

E

From: Artichoke Support - Peet <[email protected]>
Sent: Tuesday, March 4, 2025 3:49 PM
To: EJ Porth <[email protected]>
Cc: Elin Hert <[email protected]>
Subject: Teams Phone (message id: 86770060)

Just adding to the list 😊

I just tried calling our main line again and it went straight to auto attendant. Not sure why it didn’t ring like before (I called like 30 minutes ago and it rang). It is before 5pm…

EJ

From: Artichoke Support - Peet <[email protected]>
Sent: Tuesday, March 4, 2025 3:49 PM
To: EJ Porth <[email protected]>
Cc: Elin Hert <[email protected]>
Subject: Teams Phone (message id: 86770060)

There was an old setting attached to routing of the Pickup Attendant. So,the double greeting is fixed.

Option 7 didn't save when we spoke. I remade the actual option and allowed the system "please leave a message to" to play.

Because of the way the queues are structured, they have a message for each of the voicemail boxes. You have the option to also record and upload a greeting.

I'm not sure about the most recent question, but it sounds like you're okay and the system is picking up?

Cheers.Peet

OK, last one for now. When I called the main line, and it said my recorded greeting, and went directly to the auto attendant, it never said, our office is closed, it just went straight into chose from one of the following.

E

From: Artichoke Support - Peet <[email protected]>
Sent: Tuesday, March 4, 2025 3:49 PM
To: EJ Porth <[email protected]>
Cc: Elin Hert <[email protected]>
Subject: Teams Phone (message id: 86770060)

This was incorrect:

There was an old setting attached to routing of the Pickup Attendant. So,the double greeting is fixed.
The double greeting was on GVLT- Reception-Queue. I've fixed the routing and the double greeting.

Let me know.

Cheers.peet

I can't find any routing errors currently *fingers crossed*.

Let me know if you have any issues.

Cheers.Peet

Everyone has been emailed their numbers. I dropped all the 823 numbers for all moderately well curated 920 numbers.

The new primary number is +1 406 920 4565

cheers.Peet

Ah the last question, let me see if I can rephrase.

When I first called our main line, I got the double message and then it rang, and then went to the auto attendant. When I called the same line 30 minutes later, I only got one greeting and then it went straight to auto attendant without ringing Elin. It was 4:30 so I couldn’t figure out when it wasn’t ringing. And it also didn’t give me an office closed message.

You may have fixed it but it was odd.

The rest of the stuff I think you covered!

Thanks Peet! I appreciate your help so much.

EJ

On Mar 4, 2025, at 4:57 PM, Artichoke Support - Peet <[email protected]> wrote:



Peet, This isn’t urgent but as I was testing, I realized I don’t have clarity on how the reception line interacts (or doesn’t) with Elin’s personal calendar. I’m guessing it doesn’t? The reason I ask is that Elin is periodically away from the phone during working hours and doesn’t ever work on Friday. Wondering how we should go about making sure the phone doesn’t ring when she’s not at her desk. Changing her calendar wouldn’t impact that, I’m guessing. And I don’t necessarily want to say we’re closed on Friday because then it would only give General Voicemail option rather than just clicking over the auto attendant right away which is what we would want.

Thank you! I will schedule some follow up time for us to bring you any questions that come out of today.

EJ

From: Artichoke Support - Peet <[email protected]>
Sent: Tuesday, March 4, 2025 5:07 PM
To: EJ Porth <[email protected]>
Cc: Elin Hert <[email protected]>
Subject: Teams Phone (message id: 86770060)

Another non urgent question, I see a bunch of numbers not assigned. Will we ditch those or just hold on to them? Is there a benefit to holding on to a few if we know we will have new staff? We could transfer numbers when someone leaves (let’s use me as an example). Just thinking ahead. Again, not urgent.

E

From: Artichoke Support - Peet <[email protected]>
Sent: Tuesday, March 4, 2025 6:32 PM
To: EJ Porth <[email protected]>
Cc: Elin Hert <[email protected]>
Subject: Teams Phone (message id: 86770060)

For GVLT-Queue-Reception, there are a few things to know. First, the longest someone will be in the queue before being transferred to the GVLT-AutoAttendant-Routing is 30 seconds, ¯\_(ツ)_/¯. Second, if there are no agents/user signed in and available to answer the call, the GVLT-Queue-Reception will automatically forward to GVLT-AutoAttendant-Routing.

The extra numbers are to keep more than you will need on hand that are all within the same general range. Thes numbers can be used for additional staff or other needs like a telephon conference lines for a fundraising event or whatever. As soon as you release them, you will never get the numbers back and there's no guarantee that you'd get anything in the 92045XX range. So it's best to keep them around.

Cheers.Peet

Peet, Overall, yesterday’s roll out went well. We have a few minor questions and the staff will be testing it out for the next week on their own. Then we plan to forward our main line for a bit, confirm it is working and then we can schedule the formal switch with spectrum.

- When we were testing the dial by name, it appeared that my name was the only one it had. It worked great for EJ, but then when I tried other names, it kept asking me if I wanted to call EJ. Where does that info come from? Can you double check?
- I’ll work on the SMS settings. People were excited about that.
- It appears that the reception line is actually connected to Elin’s calendar which is great. We can address those Friday hours and some of her availability at the front desk using her calendar so it doesn’t ring when she’s not there (but we’re still open).
- Elin is often returning calls from the general voicemail box. Any chance she can call out from our main line or can she only use her personal line calling out?

There may be a few more small things that come up as staff are getting comfortable. I set a time for Monday for us to chat next steps.

THANK YOU!
EJ

From: Artichoke Support - Peet <[email protected]>
Sent: Tuesday, March 4, 2025 4:45 PM
To: EJ Porth <[email protected]>
Cc: Elin Hert <[email protected]>
Subject: Teams Phone (message id: 86770060)

-  Dial by name: I created a specific "include" group for your tenant for dial by name. You were the only user in the group. I inverted the group to be an "exclude" group. So, anyone you add to [GVLT-Teams-DialByName_Exclude](https://admin.microsoft.com/#/groups/ZGlhbA==/:/TeamDetails/faac4507-3a05-4954-859a-308e95a706d3) will be excluded from dial by name.
- SMS: please let me know when you've filled out the [SMS Service configuration](https://admin.teams.microsoft.com/service-configuration), and I'll test functionality for you.
- Reception and Calendar: The reception Queue is not explicitly linked to Elin's calendar, but is representative of the Teams Phone availability of the users that are added to [GVLT-Reception](https://admin.microsoft.com/#/groups/R1ZMVC1SZWNlcHRpb24=/:/TeamDetails/6a836e72-f85c-4183-97ce-aba5ebf2168e). If a user in [GVLT-Reception](https://admin.microsoft.com/#/groups/R1ZMVC1SZWNlcHRpb24=/:/TeamDetails/6a836e72-f85c-4183-97ce-aba5ebf2168e) is signed into Teams, opted into the [GVLT-Queue-Reception](https://admin.teams.microsoft.com/call-queues), and available for a call, the call will ring into the GVLT-Queue-Reception.
Currently only you and Elin are in the group. If you are opted into the queue and available, but Elin is unavailable, the call will ring you when it enters the [GVLT-Queue-Reception](https://admin.teams.microsoft.com/call-queues).
Hope that's clear.

- Dial out from main number: That is already configured, for members of the [GVLT-Queue-Reception](https://admin.teams.microsoft.com/call-queues):

[embedded image]

Cheers.Peet