← Customer 32481537

#28920 Fwd: Undeliverable: test email

Resolved Created Aug 26, 2024, 8:24 PM Resolved Aug 26, 2024, 9:13 PM
System (internal) Aug 26, 2024, 8:24 PM
Created from Lead: https://artichoke.shield.syncromsp.com/leads/27230310/convert
Check-in (internal) Aug 26, 2024, 8:24 PM
---------- Forwarded message ---------
From: <[email protected]>
Date: Mon, Aug 26, 2024 at 2:24 PM
Subject: Undeliverable: test email
To: <[email protected]>

[embedded image]
Your message to [email protected] couldn't be delivered.

martin wasn't found at fvlt.org.

bostonjwakeham	Office 365	martin
Action Required		Recipient

Unknown To address

How to Fix It
The address may be misspelled or may not exist. Try one or more of the following:

- Send the message again following these steps: In Outlook, open this non-delivery report (NDR) and choose Send Again from the Report ribbon. In Outlook on the web, select this NDR, then select the link "To send this message again, click here." Then delete and retype the entire recipient address. If prompted with an Auto-Complete List suggestion don't select it. After typing the complete address, click Send.
- Contact the recipient (by phone, for example) to check that the address exists and is correct.
- The recipient may have set up email forwarding to an incorrect address. Ask them to check that any forwarding they've set up is working correctly.
- Clear the recipient Auto-Complete List in Outlook or Outlook on the web by following the steps in this article: [Fix email delivery issues for error code 5.1.10 in Office 365](https://go.microsoft.com/fwlink/?LinkId=532972), and then send the message again. Retype the entire recipient address before selecting Send.

If the problem continues, forward this message to your email admin. If you're an email admin, refer to the More Info for Email Admins section below.

Was this helpful? [Send feedback to Microsoft](https://go.microsoft.com/fwlink/?LinkId=525921).
---------------------------------------------------------------

More Info for Email Admins
Status code: 550 5.1.10

This error occurs because the sender sent a message to an email address hosted by Office 365 but the address is incorrect or doesn't exist at the destination domain. The error is reported by the recipient domain's email server, but most often it must be fixed by the person who sent the message. If the steps in the How to Fix It section above don't fix the problem, and you're the email admin for the recipient, try one or more of the following:

The email address exists and is correct - Confirm that the recipient address exists, is correct, and is accepting messages.

Synchronize your directories - If you have a hybrid environment and are using directory synchronization make sure the recipient's email address is synced correctly in both Office 365 and in your on-premises directory.

Errant forwarding rule - Check for forwarding rules that aren't behaving as expected. Forwarding can be set up by an admin via mail flow rules or mailbox forwarding address settings, or by the recipient via the Inbox Rules feature.

Recipient has a valid license - Make sure the recipient has an Office 365 license assigned to them. The recipient's email admin can use the Office 365 admin center to assign a license (Users > Active Users > select the recipient > Assigned License > Edit).

Mail flow settings and MX records are not correct - Misconfigured mail flow or MX record settings can cause this error. Check your Office 365 mail flow settings to make sure your domain and any mail flow connectors are set up correctly. Also, work with your domain registrar to make sure the MX records for your domain are configured correctly.

For more information and additional tips to fix this issue, see [Fix email delivery issues for error code 5.1.10 in Office 365](https://go.microsoft.com/fwlink/?LinkId=532972).

Original Message Details

Created Date:	8/26/2024 8:23:53 PM
Sender Address:	[email protected]
Recipient Address:	[email protected]
Subject:	test email

Error Details

Error:	550 5.1.10 RESOLVER.ADR.RecipientNotFound; Recipient [email protected] not found by SMTP address lookup
Message rejected by:	SA1PR13MB5418.namprd13.prod.outlook.com

Notification Details

Sent by:	SA1PR13MB5418.namprd13.prod.outlook.com

Message Hops
HOP	TIME (UTC)	FROM	TO	WITH	RELAY TIME
1	8/26/2024
8:24:07 PM		mail-lj1-f172.google.com	SMTP	14 sec
2	8/26/2024
8:24:07 PM	mail-lj1-f172.google.com	BL02EPF0001A100.mail.protection.outlook.com	Microsoft SMTP Server (version=TLS1_3, cipher=TLS_AES_256_GCM_SHA384)	*
3	8/26/2024
8:24:07 PM	BL02EPF0001A100.namprd03.prod.outlook.com	BN9PR03CA0495.outlook.office365.com	Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)	*
4	8/26/2024
8:24:08 PM	BN9PR03CA0495.namprd03.prod.outlook.com	SA1PR13MB5418.namprd13.prod.outlook.com	Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)	1 sec
Original Message Headers
Received: from BN9PR03CA0495.namprd03.prod.outlook.com (2603:10b6:408:130::20) by SA1PR13MB5418.namprd13.prod.outlook.com (2603:10b6:806:231::16) with Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.7897.24; Mon, 26 Aug 2024 20:24:08 +0000 Received: from BL02EPF0001A100.namprd03.prod.outlook.com (2603:10b6:408:130:cafe::2a) by BN9PR03CA0495.outlook.office365.com (2603:10b6:408:130::20) with Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.7897.24 via Frontend Transport; Mon, 26 Aug 2024 20:24:07 +0000 Authentication-Results: spf=pass (sender IP is 209.85.208.172) smtp.mailfrom=gmail.com; dkim=pass (signature was verified) header.d=gmail.com;dmarc=pass action=none header.from=gmail.com; Received-SPF: Pass (protection.outlook.com: domain of gmail.com designates 209.85.208.172 as permitted sender) receiver=protection.outlook.com; client-ip=209.85.208.172; helo=mail-lj1-f172.google.com; pr=C Received: from mail-lj1-f172.google.com (209.85.208.172) by BL02EPF0001A100.mail.protection.outlook.com (10.167.242.107) with Microsoft SMTP Server (version=TLS1_3, cipher=TLS_AES_256_GCM_SHA384) id 15.20.7918.13 via Frontend Transport; Mon, 26 Aug 2024 20:24:07 +0000 Received: by mail-lj1-f172.google.com with SMTP id 38308e7fff4ca-2f50ca18a13so19651941fa.1 for <[email protected]>; Mon, 26 Aug 2024 13:24:07 -0700 (PDT) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=20230601; t=1724703846; x=1725308646; darn=fvlt.org; h=to:subject:message-id:date:from:mime-version:from:to:cc:subject :date:message-id:reply-to; bh=FpBsbO3rj5pC7zHUAgIUMu3hLC7+NFxb+NqUHdYiquM=; b=CkSetJErZbpulVXAi3EqzgKS2JQJH2RzguiEDcnMsEpVBLbpLRhmWYfS+++m7mEGEn FvSUR39tHvmmSw8iclCwlH8y10kRFdG2nmSRsSrYXRZqXpbC3SpN4JHcSTSkIqJxz8c4 csXvKthSC6L7EzQ1Xy0VsjrFswRE5+T5iCMpp0o2vODywdExQdh7H2Rxa8tOU7xuoO+8 y7S8uOjf/BMl7zb/JR4digl1GETaqGFFHZq+fZYiQ9nWPzSbiktUYds++URdDn/+KGd0 cmpfSuVFoAWplM0bgOo08ED5EDwX7PLHKuxsa9pb7unxhdgCkt7es6yned9Bdon992ra pyuQ== X-Google-DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=1e100.net; s=20230601; t=1724703846; x=1725308646; h=to:subject:message-id:date:from:mime-version:x-gm-message-state :from:to:cc:subject:date:message-id:reply-to; bh=FpBsbO3rj5pC7zHUAgIUMu3hLC7+NFxb+NqUHdYiquM=; b=AxDCCirL+g/UYr2CE9mJuS9trAPACHS4hIxxFZP6HO7bLCsgEjCFBXlOm7GVdVcUhw inMvitfHKE0ossP33MbtdH8CjVPUhYoPO+TvVTMAKcEs+x1y4bgGi0/xl1iSGV2dQb6u Gl9oahyrntBg2RCVdWSIx2LDe7xExd/HK+jiyPcu/n9knaADT+1ijWkt+LSWgbxfaNLf icPRFS/52g3B91PCsr789cCxAaXHj6Y/THvMHB6SItmBC8MqmgKlw6WrjhyAGmjxhP42 pNMmn9KcjiO7dKtmjSjgCltC2R6cKgqE0AXFHUJQHV8dbA3lONHdDB68f25cr9lpB7Gm wzEg== X-Gm-Message-State: AOJu0Yz9SNujqe4iGrY0B9FzAoX0wY5gz0XHLEIORbSmQCQGUdArAK/u E8FVZTrF4yTinpRTVOLkFQkebou07IrBCHbI95JP6qEEbWDsF/Apg98KFpfXXmAgttZvJUTWxaT dzXZNWdRabso+cAdaB7/PN29D942o6W4y X-Google-Smtp-Source: AGHT+IH3uASMvp8CKIsceKnIT7lRLk/1HZ0i3FHM5t54nJmIocAh6nH2QD5bARXZo/ebAxzEPWwO6svvrFF18vvLjyg= X-Received: by 2002:a2e:83d0:0:b0:2f3:ec80:92a6 with SMTP id 38308e7fff4ca-2f4f57adb8emr62048401fa.46.1724703845147; Mon, 26 Aug 2024 13:24:05 -0700 (PDT) MIME-Version: 1.0 From: Boston Wakeham <[email protected]> Date: Mon, 26 Aug 2024 14:23:53 -0600 Message-ID: <CAJFuH2bKrMTOx47tLzVrJcWct1qMapZruEiRC9jW4q3sRvQW=w@mail.gmail.com> Subject: test email To: [email protected] Content-Type: multipart/alternative; boundary="000000000000086c6a06209be801" Return-Path: [email protected] X-EOPAttributedMessage: 0 X-EOPTenantAttributedMessage: d4c95644-e3fb-475a-880b-977a167bd137:0 X-MS-PublicTrafficType: Email X-MS-TrafficTypeDiagnostic: BL02EPF0001A100:EE_|SA1PR13MB5418:EE_ X-MS-Office365-Filtering-Correlation-Id: 0c8d8d42-ea60-48f6-15ae-08dcc60d097f

---------- Forwarded message ----------
From: Boston Wakeham <[email protected]>
To: [email protected]
Cc:
Bcc:
Date: Mon, 26 Aug 2024 14:23:53 -0600
Subject: test email
test