#28746 Unable to Log Into HRC email

Resolved Created Aug 9, 2024, 6:47 PM Resolved Feb 13, 2025, 8:54 PM

System (internal) Aug 9, 2024, 6:47 PM

Created from Lead: https://artichoke.shield.syncromsp.com/leads/26913081/convert

Check-in (internal) Aug 9, 2024, 6:47 PM

I am not able to log into my HRC email. I try using the authenticator app and my password but neither work.

Artichoke Support - Peet (internal) Aug 9, 2024, 9:32 PM

Jim,

I see a few failures, but plenty of successes for your login today. I'll need a bit mor information on what/how it's failing.

Cheers.Peet
[embedded image]Jim

customer-reply (internal) Aug 9, 2024, 9:49 PM

Peet, currently I am able to access the HRC email. However, earlier I got a pop up indicating the password was not accepted and could not be authenticated. Then I was redirected to the authenticator app where I was given a number which I did input, but again got the pop up not about to authenticate.

On Aug 9, 2024, at 3:32 PM, Artichoke Support - Peet <[email protected]> wrote:

[email protected] (internal) Feb 13, 2025, 8:54 PM

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