#28724 Mutoh Status Monitor (MSM) not connecting to the printers

Resolved 2 Normal Created Aug 7, 2024, 5:56 PM Resolved Aug 20, 2024, 6:37 PM

System (internal) Aug 7, 2024, 5:56 PM

Created from Lead: https://artichoke.shield.syncromsp.com/leads/26868155/convert

Check-in (internal) Aug 7, 2024, 5:56 PM

Hey Peet,

So to do firmware updates for my printers, I have to use a application called Mutoh Status Monitor (MSM). When I open it and try to connect to the printers it says I have a connection error. Talking to my mutoh tech, he said often it is the firewall blocking that connection. Can you please look into this?

Thanks,
Kip

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customer-reply (internal) Aug 19, 2024, 2:39 PM

Good Morning, checking in on the status of this.

On Wed, Aug 7, 2024 at 11:56 AM Artichoke Consulting <[email protected]> wrote:

Artichoke Support - Peet (internal) Aug 20, 2024, 5:01 PM

Left a message for you. I'm free after 12 or so and will need you to walk me through this one.

Sorry for the delay, but this one got burried until you re-surfaced it yesterday (so thanks for that!)

Cheers.Peet

customer-reply (internal) Aug 20, 2024, 6:29 PM

No worries. Soooo it seems to be fine now...... The application wouldn't even launch today so I uninstalled and reinstalled (did that again that is, I did that before the first message to you and it still wouldn't work) Now it's fine and connecting to the printers. So yeah. Thanks, I guess, and I'm sorry. 🤷 So one thing off the list for you.

On Tue, Aug 20, 2024 at 11:01 AM Artichoke Support - Peet <[email protected]> wrote:

Artichoke Support - Peet (internal) Aug 20, 2024, 6:37 PM

Tada!

I'll take it.

Cheers.Peet