#28677 Re: Website Updates

Created from Lead: https://artichoke.shield.syncromsp.com/leads/26768532/convert

Morning everyone

Okay after several attempts to fix the notification emails, I have found the issue, Do you all have login details for your Microsoft Outlook Email Accounts? The administration/owner login, perhaps Peet?

Right now it’s set at the rmarshall email and I’m assuming his email was deactivated and that’s when these notifications stopped working.

If yes, when I am in town next week let's get together and get this issue resolved.

Talk soon
Cassie Koyle
Website Designer & IT Professional
720-548-0197

[embedded image](http://www.cassandrakoyle.com)

On Mon, Jul 29, 2024 at 5:04 PM Missy Hameline <[email protected]> wrote:

Hi Cassie,

I am back I the office now but it doesn’t look like I have received any website notifications. I checked my junk main as well and nothing there either.

Thanks,

Missy

From: Cassie Koyle <[email protected]>
Sent: Friday, July 26, 2024 8:14 AM
To: Jill Tripp <[email protected]>; Missy Hameline <[email protected]>
Subject: Website Updates

Morning Ladies

The website has gone through some updates- the only tasks left are Missy's photo update and the SSL certification, which I was hoping to do before August, but I will continue to reach out to Colin.

I want to check on the notification email for the contact form on the website- Missy have you received any notifications?

In the meantime feel free to reach out if you have any questions or find something else you would like changed/updated on the website.

Cassie Koyle

Website Designer & IT Professional

720-548-0197

[embedded image](http://www.cassandrakoyle.com/)

Hi Cassie. Thanks for working on this. Yes, hopefully Peet can help us get this technical issue resolved next week!

Jill

---------------------------------------------------------------

From: Cassie Koyle <[email protected]>
Sent: Friday, August 2, 2024 7:17 AM
To: Missy Hameline <[email protected]>
Cc: Artichoke Support - Peet <[email protected]>; Jill Tripp <[email protected]>
Subject: Re: Website Updates

Morning everyone

Okay after several attempts to fix the notification emails, I have found the issue, Do you all have login details for your Microsoft Outlook Email Accounts? The administration/owner login, perhaps Peet?

Right now it’s set at the rmarshall email and I’m assuming his email was deactivated and that’s when these notifications stopped working.

If yes, when I am in town next week let's get together and get this issue resolved.

Talk soon
Cassie Koyle
Website Designer & IT Professional
720-548-0197

[embedded image](http://www.cassandrakoyle.com/)

On Mon, Jul 29, 2024 at 5:04 PM Missy Hameline <[email protected]> wrote:

Hi Cassie,

I am back I the office now but it doesn’t look like I have received any website notifications. I checked my junk main as well and nothing there either.

Thanks,

Missy

From: Cassie Koyle <[email protected]>
Sent: Friday, July 26, 2024 8:14 AM
To: Jill Tripp <[email protected]>; Missy Hameline <[email protected]>
Subject: Website Updates

Morning Ladies

The website has gone through some updates- the only tasks left are Missy's photo update and the SSL certification, which I was hoping to do before August, but I will continue to reach out to Colin.

I want to check on the notification email for the contact form on the website- Missy have you received any notifications?

In the meantime feel free to reach out if you have any questions or find something else you would like changed/updated on the website.

Cassie Koyle

Website Designer & IT Professional

720-548-0197

[embedded image](http://www.cassandrakoyle.com/)

I'm coming into this a bit blind, but I'm reading that the site was configured to send contact requests through Richard's account with an App password, correct? Ooof, if I was involved in that decision, I'm glad I can say now that it's in no way okay to do that going forward.

I've created an SMTP2go account for this:

Please use:

User: SAA-Contact
Pass: https://share.1password.com/s#pOphQ9qzpE4_C-VEis0ZA2VzdUmpwEJwlpUb-ZkX7N4
SMTP Server: mail.smtp2go.com

Alternative ports: 8025, 587, 80 or 25. TLS is available on the same ports.

Unless you have an issue with it Jill, Cassie could you please invite [email protected] to the WP-Admin as an administrator. I'd like to work out why enabling Cloudflare caching for the site causes "too many redirect" errors.

Cheers.Peet

Thanks, Peet for the SMTP info, saved me a step in setting up a secure connection.

The error with Cloudflare could be the SSL certification is expired for the domain, though I do not believe any of us have access to the domain to renew that.

Thanks again & let me know if you need anything on this end!

Cassie Koyle
Website Designer & IT Professional
720-548-0197
[embedded image](http://www.cassandrakoyle.com)

On Fri, Aug 2, 2024 at 5:21 PM Artichoke Support - Peet <[email protected]> wrote:

Cloudflare certs are always renewed automatically (unless configured otherwise) so it should not be a cert issue. The issue was apparently Dreamhost's SSL redirection. Cloudflare caching appears to work with the Dreamhost SSL redirection disabled.

Cheers.Peet

Automation AutoResolve-Waiting for Customer ran on this ticket. Actions: Change Status to Resolved