#28376 Re: Request for account: [email protected]
Resolved
Created Jul 10, 2024, 6:11 PM
Resolved Feb 13, 2025, 8:54 PM
System (internal)
Jul 10, 2024, 6:11 PM
Check-in (internal)
Jul 10, 2024, 6:11 PM
Hey Peet! Just letting you know that for some reason Molly's email is still not working? Mikyla Veis Hear my name pronounced: https://namedrop.io/mikylaveis Pronouns: She/Her Gallery & Venue Director [embedded image] Zootown Arts Community Center 216 W Main St Missoula MT 59802 (406) 549-7555 [www.zootownarts.org](http://www.zootownarts.org/) Cultivating community through accessible arts experiences for all. --------------------------------------------------------------- From: Microsoft Outlook <MicrosoftExchange329e71ec88ae4615bbc36ab6ce41109e@zootownarts.org> Sent: Wednesday, July 10, 2024 12:10 PM To: [email protected] <[email protected]> Subject: Undeliverable: Re: Oh, found it, never mind [embedded image] Your message to [email protected] couldn't be delivered. molly wasn't found at zootownarts.org. mikyla Office 365 molly Action Required Recipient Unknown To address How to Fix It The address may be misspelled or may not exist. Try one or more of the following: - Send the message again following these steps: In Outlook, open this non-delivery report (NDR) and choose Send Again from the Report ribbon. In Outlook on the web, select this NDR, then select the link "To send this message again, click here." Then delete and retype the entire recipient address. If prompted with an Auto-Complete List suggestion don't select it. After typing the complete address, click Send. - Contact the recipient (by phone, for example) to check that the address exists and is correct. - The recipient may have set up email forwarding to an incorrect address. Ask them to check that any forwarding they've set up is working correctly. - Clear the recipient Auto-Complete List in Outlook or Outlook on the web by following the steps in this article: [Fix email delivery issues for error code 5.1.10 in Office 365](https://go.microsoft.com/fwlink/?LinkId=532972), and then send the message again. Retype the entire recipient address before selecting Send. If the problem continues, forward this message to your email admin. If you're an email admin, refer to the More Info for Email Admins section below. Was this helpful? [Send feedback to Microsoft](https://go.microsoft.com/fwlink/?LinkId=525921). --------------------------------------------------------------- More Info for Email Admins Status code: 550 5.1.10 This error occurs because the sender sent a message to an email address hosted by Office 365 but the address is incorrect or doesn't exist at the destination domain. The error is reported by the recipient domain's email server, but most often it must be fixed by the person who sent the message. If the steps in the How to Fix It section above don't fix the problem, and you're the email admin for the recipient, try one or more of the following: The email address exists and is correct - Confirm that the recipient address exists, is correct, and is accepting messages. Synchronize your directories - If you have a hybrid environment and are using directory synchronization make sure the recipient's email address is synced correctly in both Office 365 and in your on-premises directory. Errant forwarding rule - Check for forwarding rules that aren't behaving as expected. Forwarding can be set up by an admin via mail flow rules or mailbox forwarding address settings, or by the recipient via the Inbox Rules feature. Recipient has a valid license - Make sure the recipient has an Office 365 license assigned to them. The recipient's email admin can use the Office 365 admin center to assign a license (Users > Active Users > select the recipient > Assigned License > Edit). Mail flow settings and MX records are not correct - Misconfigured mail flow or MX record settings can cause this error. Check your Office 365 mail flow settings to make sure your domain and any mail flow connectors are set up correctly. Also, work with your domain registrar to make sure the MX records for your domain are configured correctly. For more information and additional tips to fix this issue, see [Fix email delivery issues for error code 5.1.10 in Office 365](https://go.microsoft.com/fwlink/?LinkId=532972). Original Message Details Created Date: 7/10/2024 6:10:10 PM Sender Address: [email protected] Recipient Address: [email protected] Subject: Re: Oh, found it, never mind Error Details Error: 550 5.1.10 RESOLVER.ADR.RecipientNotFound; Recipient [email protected] not found by SMTP address lookup Message rejected by: IA1PR12MB6210.namprd12.prod.outlook.com Notification Details Sent by: IA1PR12MB6210.namprd12.prod.outlook.com Message Hops HOP TIME (UTC) FROM TO WITH RELAY TIME 1 7/10/2024 6:10:10 PM PH7PR12MB8054.namprd12.prod.outlook.com PH7PR12MB8054.namprd12.prod.outlook.com mapi * 2 7/10/2024 6:10:10 PM PH7PR12MB8054.namprd12.prod.outlook.com IA1PR12MB6210.namprd12.prod.outlook.com Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) * Original Message Headers Authentication-Results: dkim=none (message not signed) header.d=none;dmarc=none action=none header.from=zootownarts.org; Received: from PH7PR12MB8054.namprd12.prod.outlook.com (2603:10b6:510:27f::15) by IA1PR12MB6210.namprd12.prod.outlook.com (2603:10b6:208:3e6::14) with Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.7741.35; Wed, 10 Jul 2024 18:10:10 +0000 Received: from PH7PR12MB8054.namprd12.prod.outlook.com ([fe80::a7cf:e2e1:e52c:18f9]) by PH7PR12MB8054.namprd12.prod.outlook.com ([fe80::a7cf:e2e1:e52c:18f9%3]) with mapi id 15.20.7741.033; Wed, 10 Jul 2024 18:10:10 +0000 Content-Type: application/ms-tnef; name="winmail.dat" Content-Transfer-Encoding: binary From: Mikyla Veis <[email protected]> To: Freedom Drudge <[email protected]>, "[email protected]" <[email protected]>, Jennica Norton <[email protected]>, "Jules Lucero" <[email protected]>, Jerod Peitsmeyer <[email protected]>, Heather Stockton <[email protected]> Subject: Re: Oh, found it, never mind Thread-Topic: Oh, found it, never mind Thread-Index: AQHa0ueg8jcdWNeUqUqkkht1a9gpbrHwQn0JgAAAMzM= Date: Wed, 10 Jul 2024 18:10:10 +0000 Message-ID: <PH7PR12MB80548961C1BB25AEE7C9C29CD9A42@PH7PR12MB8054.namprd12.prod.outlook.com> References: <[CALyM9cC5bFQ+WvA7-MrqAVg=6tyROmJ1CJN0potx83vzfh_1rQ@mail.gmail.com](mailto:CALyM9cC5bFQ%2BWvA7-MrqAVg%[email protected])> <PH7PR12MB80544DAAAAD04FA5DF0D9BACD9A42@PH7PR12MB8054.namprd12.prod.outlook.com> In-Reply-To: <PH7PR12MB80544DAAAAD04FA5DF0D9BACD9A42@PH7PR12MB8054.namprd12.prod.outlook.com> Accept-Language: en-US Content-Language: en-US X-MS-Has-Attach: X-MS-TNEF-Correlator: <PH7PR12MB80548961C1BB25AEE7C9C29CD9A42@PH7PR12MB8054.namprd12.prod.outlook.com> msip_labels: MIME-Version: 1.0 X-MS-PublicTrafficType: Email X-MS-TrafficTypeDiagnostic: PH7PR12MB8054:EE_|IA1PR12MB6210:EE_ Return-Path: [email protected] X-MS-Office365-Filtering-Correlation-Id: 47513a9f-563e-4f66-988c-08dca10b8958 X-Microsoft-Antispam: BCL:0;ARA:13230040|376014|69100299015|366016|41050700001; X-Microsoft-Antispam-Message-Info: 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 X-Forefront-Antispam-Report: CIP:255.255.255.255;CTRY:;LANG:en;SCL:1;SRV:;IPV:NLI;SFV:NSPM;H:PH7PR12MB8054.namprd12.prod.outlook.com;PTR:;CAT:NONE;SFS:(13230040)(376014)(69100299015)(366016)(41050700001);DIR:INT; X-MS-Exchange-CrossTenant-OriginalArrivalTime: 10 Jul 2024 18:10:10.0628 (UTC) X-MS-Exchange-CrossTenant-FromEntityHeader: Hosted X-MS-Exchange-CrossTenant-Id: cf27e7dc-222d-4e9b-bb8f-6202afc3620a X-MS-Exchange-CrossTenant-AuthSource: PH7PR12MB8054.namprd12.prod.outlook.com X-MS-Exchange-CrossTenant-AuthAs: Internal X-MS-Exchange-CrossTenant-Network-Message-Id: 47513a9f-563e-4f66-988c-08dca10b8958 X-MS-Exchange-CrossTenant-MailboxType: HOSTED X-MS-Exchange-CrossTenant-UserPrincipalName: f3PXZJOu6Tlsb6J7CMIoF9ZYkqFXKWo1hnzk9y6Cm3t01YPm21smAbNu6ivHBW1QQoWlt/m7lmfUu8U5/HyU1g== X-MS-Exchange-Transport-CrossTenantHeadersStamped: IA1PR12MB6210
Artichoke Support - Peet (internal)
Jul 10, 2024, 6:40 PM
Mikyla, I'm at a bit of a loss here. I've searched all correspondence in my support queue for "molly zootown" and the only request that pops up is your email. I have no history (or no searchable history) of/for a request for a "molly" account. Can you , or Heather fill me in or forward the original request that I seem to be missing to "[email protected]"? Cheers.Peet
customer-reply (internal)
Jul 10, 2024, 6:52 PM
Hi Peet!! This is perfect as you were on my list for today for this exact purpose! I just double checked my end and looks like I made a mistake. Molly was hired about a week after our other new part time employees and I thought I sent you an email, but apparently it slipped through the cracks. This is 100% on me and I'll reflect the same to Mikyla. That said, could I please have an email address for Molly Farrell? Thank you so much for the help!! Heather Heather Stockton Pronouns: She/Her Operations Executive [embedded image] Zootown Arts Community Center 216 W Main St Missoula MT 59802 (406) 549-7555 [www.zootownarts.org](http://www.zootownarts.org/) Cultivating community through accessible arts experiences for all. --------------------------------------------------------------- From: Artichoke Support - Peet <[email protected]> Sent: Wednesday, July 10, 2024 12:40 PM To: Heather Stockton <[email protected]> Cc: Mikyla Veis <[email protected]> Subject: Re: Request for account: [email protected] (message id: 83678196)
Artichoke Support - Peet (internal)
Jul 10, 2024, 7:08 PM
Heather can you please put the CC you'd like to have your M365 billing on in 1password. You're out of the 10 free Business Premium licenses and need to have more purchased @ $5.50/user/mo. Cheers.Peet
Artichoke Support - Peet (internal)
Jul 10, 2024, 7:09 PM
Or sign into here: https://admin.microsoft.com/Adminportal/Home#/PaymentMethods as [email protected] and add the CC information. Cheers.Peet
customer-reply (internal)
Jul 10, 2024, 7:14 PM
Just forwarded a bounce back I got, sorry! I'll let Heather take it from here. Mikyla Veis Hear my name pronounced: https://namedrop.io/mikylaveis Pronouns: She/Her Gallery & Venue Director [embedded image] Zootown Arts Community Center 216 W Main St Missoula MT 59802 (406) 549-7555 [www.zootownarts.org](http://www.zootownarts.org/) Cultivating community through accessible arts experiences for all. --------------------------------------------------------------- From: Artichoke Support - Peet <[email protected]> Sent: Wednesday, July 10, 2024 12:40 PM To: Heather Stockton <[email protected]> Cc: Mikyla Veis <[email protected]> Subject: Re: Request for account: [email protected] (message id: 83678196)
customer-reply (internal)
Jul 10, 2024, 7:42 PM
Roger that! Is there a specific point of entry for the CC information that I'm not seeing? Or maybe I'm in the wrong vault? I'm showing 2 "vaults" - ZACC & Employee and my tired eyes aren't seeing a spot for this.... Heather Stockton Pronouns: She/Her Operations Executive [embedded image] Zootown Arts Community Center 216 W Main St Missoula MT 59802 (406) 549-7555 [www.zootownarts.org](http://www.zootownarts.org/) Cultivating community through accessible arts experiences for all. --------------------------------------------------------------- From: Artichoke Support - Peet <[email protected]> Sent: Wednesday, July 10, 2024 1:08 PM To: Heather Stockton <[email protected]> Cc: Mikyla Veis <[email protected]> Subject: Re: Request for account: [email protected] (message id: 83678196)
customer-reply (internal)
Jul 10, 2024, 7:42 PM
Ignore. Just got the second email and am entering info now. Heather Stockton Pronouns: She/Her Operations Executive [embedded image] Zootown Arts Community Center 216 W Main St Missoula MT 59802 (406) 549-7555 [www.zootownarts.org](http://www.zootownarts.org/) Cultivating community through accessible arts experiences for all. --------------------------------------------------------------- From: Heather Stockton <[email protected]> Sent: Wednesday, July 10, 2024 1:42 PM To: Artichoke Support - Peet <[email protected]> Subject: Re: Request for account: [email protected] (message id: 83678196) Roger that! Is there a specific point of entry for the CC information that I'm not seeing? Or maybe I'm in the wrong vault? I'm showing 2 "vaults" - ZACC & Employee and my tired eyes aren't seeing a spot for this.... Heather Stockton Pronouns: She/Her Operations Executive [embedded image] Zootown Arts Community Center 216 W Main St Missoula MT 59802 (406) 549-7555 [www.zootownarts.org](http://www.zootownarts.org/) Cultivating community through accessible arts experiences for all. --------------------------------------------------------------- From: Artichoke Support - Peet <[email protected]> Sent: Wednesday, July 10, 2024 1:08 PM To: Heather Stockton <[email protected]> Cc: Mikyla Veis <[email protected]> Subject: Re: Request for account: [email protected] (message id: 83678196)
customer-reply (internal)
Jul 10, 2024, 7:43 PM
Heads up. Heather Stockton Pronouns: She/Her Operations Executive [embedded image] Zootown Arts Community Center 216 W Main St Missoula MT 59802 (406) 549-7555 [www.zootownarts.org](http://www.zootownarts.org/) Cultivating community through accessible arts experiences for all. --------------------------------------------------------------- From: Artichoke Support - Peet <[email protected]> Sent: Wednesday, July 10, 2024 1:09 PM To: Heather Stockton <[email protected]> Cc: Mikyla Veis <[email protected]> Subject: Re: Request for account: [email protected] (message id: 83678196)
Artichoke Support - Peet (internal)
Jul 10, 2024, 7:56 PM
Either creating a CC in 1Pass or adding the info directly to admin.microsoft.com is acceptable ... If you're going to enter the information into a record in 1Password, please enter into the ZACC Vault. [embedded image] If you're going to ad the card directly to admin.microsoft.com ... you need to "sign into here: https://admin.microsoft.com/Adminportal/Home#/PaymentMethods as [email protected] and add the CC information." (a private browser window might be the easiest). [embedded image]
customer-reply (internal)
Jul 10, 2024, 8:06 PM
Got it! I'm not sure why, or that it matters, but the password I copied out of 1Password for the zadmin account wasn't working for login. That said, I did enter a new CC into the ZACC vault - hoping you see it? Heather Stockton Pronouns: She/Her Operations Executive [embedded image] Zootown Arts Community Center 216 W Main St Missoula MT 59802 (406) 549-7555 [www.zootownarts.org](http://www.zootownarts.org/) Cultivating community through accessible arts experiences for all. --------------------------------------------------------------- From: Artichoke Support - Peet <[email protected]> Sent: Wednesday, July 10, 2024 1:56 PM To: Heather Stockton <[email protected]> Subject: Re: Request for account: [email protected] (message id: 83678196)
Artichoke Support - Peet (internal)
Jul 10, 2024, 8:34 PM
This is the correct record for zadmin ... possible you were looking at something else? .... https://start.1password.com/open/i?a=C6VBAMCT5NBCXCKG6ZU5M6U3QU&v=a54zs2cw5hhpch3dlikovqkw7q&i=45tgn3peoskcbm7iu7vtfxx5zy&h=artichoke.1password.com This is molly's password .... https://start.1password.com/open/i?a=C6VBAMCT5NBCXCKG6ZU5M6U3QU&v=a54zs2cw5hhpch3dlikovqkw7q&i=cedpg4f7dpj754ph72tghfqghe&h=artichoke.1password.com I've spun up a trial for M365 Business Premium so it'll save you a months worth of 5x$5.50=$27.5 ... Silly, but why not? Your all users are now correctly licensed with M365 Business Premium aaaand that should do it. Cheers.Peet
customer-reply (internal)
Jul 10, 2024, 8:41 PM
YOU ARE THE BEST - THANK YOU SO MUCH!!!! Heather Stockton Pronouns: She/Her Operations Executive [embedded image] Zootown Arts Community Center 216 W Main St Missoula MT 59802 (406) 549-7555 [www.zootownarts.org](http://www.zootownarts.org/) Cultivating community through accessible arts experiences for all. --------------------------------------------------------------- From: Artichoke Support - Peet <[email protected]> Sent: Wednesday, July 10, 2024 2:34 PM To: Heather Stockton <[email protected]> Subject: Re: Request for account: [email protected] (message id: 83678196)
[email protected] (internal)
Feb 13, 2025, 8:54 PM
Edits made via Bulk Update Tool - see change log for this timestamp
| Started | Ended | Hours | Notes |
|---|---|---|---|
| — | — | 0.00h | This is the correct record for zadmin ... possible you were looking at something else? .... https://start.1password.com/open/i?a=C6VBAMCT5NBCXCKG6ZU5M6U3QU&v=a54zs2cw5hhpch3dlikovqkw7q&i=45tgn3peoskcbm7iu7vtfxx5zy&h=artichoke.1password.com This is molly's password .... https://start.1password.com/open/i?a=C6VBAMCT5NBCXCKG6ZU5M6U3QU&v=a54zs2cw5hhpch3dlikovqkw7q&i=cedpg4f7dpj754ph72tghfqghe&h=artichoke.1password.com I've spun up a trial for M365 Business Premium so it'll save you a months worth of 5x$5.50=$27.5 ... Silly, but why not? Your all users are now correctly licensed with M365 Business Premium aaaand that should do it. Cheers.Peet |