← Customer 14024290

#28194 Grant's Email Access

Resolved Created Jun 26, 2024, 3:48 PM Resolved Jun 26, 2024, 6:57 PM
System (internal) Jun 26, 2024, 3:48 PM
Created from Lead: https://artichoke.shield.syncromsp.com/leads/26047372/convert
Check-in (internal) Jun 26, 2024, 3:48 PM
Hi Peet,

I don’t receive Grant’s email. I was unaware that I was supposed to be receiving them, but he informed me of that yesterday. Can you help me get this set up please?

--

Keeza Leavens

Office Coordinator

Missoula Economic Partnership

(406)541–6461

[email protected]

https://www.missoulapartnership.com/

500 N Higgins Ave, Missoula, MT 59802
Artichoke Support - Peet (internal) Jun 26, 2024, 6:40 PM
Keeza and Grant,

The mailbox owner (Grant) manages delegate access. Here's Microsoft's documentation: [Add and manage delegates in Outlook for Mac - Microsoft Support](https://support.microsoft.com/en-us/office/add-and-manage-delegates-in-outlook-for-mac-49ba7631-1984-453e-8a8f-c78fd43475e4#:~:text=Add%20a%20delegate&text=On%20the%20Tools%20menu%2C%20click,Advanced%2C%20and%20then%20click%20Delegates.&text=Type%20the%20name%20of%20the,list%2C%20and%20then%20click%20Add.). Here's their how to for the web: [Share and access a calendar with edit or delegate permissions in Outlook - Microsoft Support](https://support.microsoft.com/en-us/office/share-and-access-a-calendar-with-edit-or-delegate-permissions-in-outlook-532e6410-ee80-42b5-9b1b-a09345ccef1b#PickTab=Outlook_on_the_web)

I can see that Keeza has "Send on behalf" privileges for Grant, but I cannot see the fine-grain settings that Grant's user can see within Outlook.

If the goal is for Keeza to have full control over Grant's entire mailbox, I can apply that from the Exhange Admin Console, but I would prefer that Grant sets the delegate permissions.

Cheers.Peet
customer-reply (internal) Jun 26, 2024, 6:43 PM
Within my control I believe I’ve given Keeza the same permissions as Leidy (and Silvia before that). That’s what I’m trying to achieve.

Grant Kier

President & CEO

Missoula Economic Partnership

406.541.6461

From: Artichoke Support - Peet <[email protected]>
Date: Wednesday, June 26, 2024 at 12:40PM
To: Keeza Leavens <[email protected]>
Cc: Grant Kier <[email protected]>
Subject: Grant's Email Access (message id: 83164643)
customer-reply (internal) Jun 26, 2024, 6:43 PM
The idea is that we can both access Grant’s email, and that I can help monitor his email through receiving his emails and sending them. I can send emails on his behalf and manage his calendar. Does he just need to change the setting to allow me to also receive these emails?

From: Artichoke Support - Peet <[email protected]>
Date: Wednesday, June 26, 2024 at 12:40PM
To: Keeza Leavens <[email protected]>
Cc: Grant Kier <[email protected]>
Subject: Grant's Email Access (message id: 83164643)
customer-reply (internal) Jun 26, 2024, 6:45 PM
Keeza – I think Peet’s link offers the way to do this. I followed it and found this associated site:

[Become a delegate or stop being a delegate in Outlook for Mac - Microsoft Support](https://support.microsoft.com/en-us/office/become-a-delegate-or-stop-being-a-delegate-in-outlook-for-mac-818da19c-b03c-4a69-926a-76a7c84c3579)

Grant Kier

President & CEO

Missoula Economic Partnership

406.541.6461

From: Keeza Leavens <[email protected]>
Date: Wednesday, June 26, 2024 at 12:43PM
To: Artichoke Support - Peet <[email protected]>
Cc: Grant Kier <[email protected]>
Subject: Re: Grant's Email Access (message id: 83164643)

The idea is that we can both access Grant’s email, and that I can help monitor his email through receiving his emails and sending them. I can send emails on his behalf and manage his calendar. Does he just need to change the setting to allow me to also receive these emails?

From: Artichoke Support - Peet <[email protected]>
Date: Wednesday, June 26, 2024 at 12:40PM
To: Keeza Leavens <[email protected]>
Cc: Grant Kier <[email protected]>
Subject: Grant's Email Access (message id: 83164643)
customer-reply (internal) Jun 26, 2024, 6:48 PM
Oh, yes. I am in now. Thanks for the help on that Peet, and the clarification Grant!

From: Grant Kier <[email protected]>
Date: Wednesday, June 26, 2024 at 12:45PM
To: Keeza Leavens <[email protected]>, Artichoke Support - Peet <[email protected]>
Subject: Re: Grant's Email Access (message id: 83164643)

Keeza – I think Peet’s link offers the way to do this. I followed it and found this associated site:

[Become a delegate or stop being a delegate in Outlook for Mac - Microsoft Support](https://support.microsoft.com/en-us/office/become-a-delegate-or-stop-being-a-delegate-in-outlook-for-mac-818da19c-b03c-4a69-926a-76a7c84c3579)

Grant Kier

President & CEO

Missoula Economic Partnership

406.541.6461

From: Keeza Leavens <[email protected]>
Date: Wednesday, June 26, 2024 at 12:43PM
To: Artichoke Support - Peet <[email protected]>
Cc: Grant Kier <[email protected]>
Subject: Re: Grant's Email Access (message id: 83164643)

The idea is that we can both access Grant’s email, and that I can help monitor his email through receiving his emails and sending them. I can send emails on his behalf and manage his calendar. Does he just need to change the setting to allow me to also receive these emails?

From: Artichoke Support - Peet <[email protected]>
Date: Wednesday, June 26, 2024 at 12:40PM
To: Keeza Leavens <[email protected]>
Cc: Grant Kier <[email protected]>
Subject: Grant's Email Access (message id: 83164643)
Artichoke Support - Peet (internal) Jun 26, 2024, 6:50 PM
Fantastic!

Grant, it may be worth double checking your delegate settings for [email protected] to make sure she has all the access you expect, but other than that I'll close the ticket.

Cheers.Peet
customer-reply (internal) Jun 26, 2024, 6:55 PM
Thank you.
Sent from my phone

On Jun 26, 2024, at 12:50 PM, Artichoke Support - Peet <[email protected]> wrote: