#28182 bad image messsge

Resolved Created Jun 25, 2024, 3:28 PM Resolved Oct 15, 2025, 12:07 AM

System (internal) Jun 25, 2024, 3:28 PM

Created from Lead: https://artichoke.shield.syncromsp.com/leads/26023117/convert

Check-in (internal) Jun 25, 2024, 3:28 PM

Hi Peet,

Since my latest update went through last week, I'm getting a message that pops up any time I try to open certain applications—with Excel, Outlook, and Adobe Acrobat so far. It is opening the application but only after I close this pop up message 10 times:

[embedded image]

Nicole Rush

Deputy Director

Missoula Economic Partnership

500 N Higgins Ave, Suite 300

Missoula, MT 59802

[email protected]

P: 406.594.7874

[MissoulaPartnership.com](http://t.sidekickopen06.com/e1t/c/5/f18dQhb0S7lC8dDMPbW2n0x6l2B9nMJW7t5XX45wfmJHW2zX3S-7dSBlKW64QWwH56dHHyf73Ls5v02?t=&si=4953426783895552&pi=cdf00da3-80e5-4c2a-9458-b3a727ce1077)

[embedded image](https://outlook.office.com/bookwithme/user/[email protected]?anonymous&ep=bwmEmailSignature)		[Book time to meet with me](https://outlook.office.com/bookwithme/user/[email protected]?anonymous&ep=bwmEmailSignature)

Artichoke Support - Peet (internal) Jun 25, 2024, 4:35 PM

Nicole,
Can you make sure to keep your computer plugged in and online for an hour or two?

Cheers.Peet

customer-reply (internal) Jun 25, 2024, 5:05 PM

Sure, I'm in a meeting now but I'll get it plugged in as soon as we're done around 11:40

Nicole Rush

Deputy Director

Missoula Economic Partnership

500 N Higgins Ave, Suite 300

Missoula, MT 59802

[email protected]

P: 406.594.7874

[MissoulaPartnership.com](http://t.sidekickopen06.com/e1t/c/5/f18dQhb0S7lC8dDMPbW2n0x6l2B9nMJW7t5XX45wfmJHW2zX3S-7dSBlKW64QWwH56dHHyf73Ls5v02?t=&si=4953426783895552&pi=cdf00da3-80e5-4c2a-9458-b3a727ce1077)

[embedded image](https://outlook.office.com/bookwithme/user/[email protected]?anonymous&ep=bwmEmailSignature)		[Book time to meet with me](https://outlook.office.com/bookwithme/user/[email protected]?anonymous&ep=bwmEmailSignature)

---------------------------------------------------------------

From: Artichoke Support - Peet <[email protected]>
Sent: Tuesday, June 25, 2024 10:35 AM
To: Nicole Rush <[email protected]>
Subject: bad image messsge (message id: 83120872)

Artichoke Support - Peet (internal) Jun 25, 2024, 7:05 PM

Could you please reboot at your earliest convenience? Let me know if the problem is still occurring after a reboot.

Cheers.Peet

Ticket Automation (internal) Oct 15, 2025, 12:07 AM

Automation AutoResolve-Waiting for Customer ran on this ticket. Actions: Change Status to Resolved