#28139 Files gone from desktop

Resolved Created Jun 20, 2024, 3:43 PM Resolved Jun 21, 2024, 8:40 PM

System (internal) Jun 20, 2024, 3:43 PM

Created from Lead: https://artichoke.shield.syncromsp.com/leads/25935703/convert

Check-in (internal) Jun 20, 2024, 3:43 PM

Hi Peet,

Christine was recently having an issue with her OneDrive syncing her files. It was due to a file name that had a symbol that wasn’t allowed. We were able to correct the problem, but we restarted her computer during this time, and all the files that were saved to her desktop have disappeared. I did some searching to see if there was a way for me to find it, but it doesn’t seem like it is something I will be able to fix, and we could use your knowledge. I have CC’d Christine on this email. Any insight you could give us would be greatly appreciated!

--

Keeza Leavens

Office Coordinator

Missoula Economic Partnership

(406)541–6461

[email protected]

https://www.missoulapartnership.com/

500 N Higgins Ave, Missoula, MT 59802

Artichoke Support - Peet (internal) Jun 20, 2024, 8:55 PM

It popped on while you weren’t looking, and re-enabled OneDrive back up settings. I have no idea why those settings would have become disabled, but your desktop and documents are stored in your OneDrive soTada.

Cheers.Peet

customer-reply (internal) Jun 21, 2024, 8:19 PM

Thanks Peet. 😊

Christine Littig[(she/her/hers)](https://pronouns.org/)

Business Development Director

[embedded image]

MissoulaPartnership.com

500 N. Higgins Ave, Suite 300

Missoula, MT 59801

406.541.6461 (w)

406.240.6310 (c)

From:Artichoke Support - Peet <[email protected]>
Date: Thursday, June 20, 2024 at 2:59PM
To: Keeza Leavens <[email protected]>
Cc: Christine Littig <[email protected]>
Subject: Files gone from desktop (message id: 82942024)

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