#27671 Request for Support Please!
Resolved
Created May 20, 2024, 7:14 PM
Resolved Feb 13, 2025, 8:54 PM
System (internal)
May 20, 2024, 7:14 PM
Check-in (internal)
May 20, 2024, 7:14 PM
Hi Peet! I hope you've had a great spring! I'm reaching out to pretty please ask for your help with a few smaller things email related, which I'm hoping we can tackle all on one ticket. - Jerod Peitsmeyer's phone screen unfortunately broke, and his authenticator app is on that phone. All our troubleshooting leads us to you and we're wondering if you can help. From our end, it looks like it's trying to send you a QR code that he enters on his phone. Have you seen this come through? - That same employee generally works from a Microsoft PC and managed to hardcore lock himself out of the device. When we try to login, it asks for a bitlocker key - is this something you're able to help us find? - Employee turnover/email shutdown. Caitlin is no longer with our organization, and currently her email is set to auto forward to me. We have not yet hired a replacement ED, so maybe this will continue to be best until hiring occurs? Zoe Sykora's last day will be May 31st. We are working on hiring a replacement for her, but think it may be best for this to also get set to forward to me when the day comes. Thanks so much Peet!! Heather Heather Stockton Pronouns: She/Her Operations Executive [embedded image] Zootown Arts Community Center 216 W Main St Missoula MT 59802 (406) 549-7555 [www.zootownarts.org](http://www.zootownarts.org/) Cultivating community through accessible arts experiences for all.
Artichoke Support - Peet (internal)
May 22, 2024, 5:10 PM
Hey Heather, Answers: >Jerod Peitsmeyer's phone screen ... I've required an MFA re-registration at next login for the account "[email protected]". I highly recommend having folks navigate to https://aka.ms/mfasetup and ensure they have both their MS Authenticator and their phone for SMS configured. Though I believe a change in your password recovery settings should enforce SMS setup on next long for everyone. >That same employee generally works from a Microsoft PC ... Without a Recovery Key, you cannot recover a failed BitLocker volume. I have not setup or configured your devices to Escrow encryption keys, but somehow it looks like there is a Windows LENOVO (PF3AS0Q0) computer named JEROD, enrolled by Delaney Wascherol. And there is an escrowed key ¯\_(ツ)_/¯ ... 195855-127369-491040-450725-220286-019646-295229-405471 >Employee turnover/email shutdown ... Would you like the standard auto-reply added to these? Thank you for contacting Zootown Arts Community Center. We regret to inform you that Caitlin Stainken is no longer employed here. Please direct any future correspondence to Heather Stockton at [[email protected]](mailto:[email protected]). This is an automated reply. For your convenience, this email has been automatically forwarded to Heather Stockton. Thank you for contacting Zootown Arts Community Center. We regret to inform you that Zoe Sykora is no longer employed here. Please direct any future correspondence to Heather Stockton at [[email protected]](mailto:[email protected]). This is an automated reply. For your convenience, this email has been automatically forwarded to Heather Stockton. Cheers.Peet
customer-reply (internal)
May 24, 2024, 4:54 PM
Hi Peet! Thank you so much for this and your patience while I circled back around!! Jerod got into his email, and I got the link sent out to everyone else. I sat down and walked through it with one of the staff who has difficulties with tech - and got it done straight away - so we're already making progress. In regard to the computer, seems like it may be a goner. That recovery key you sent worked, but it keeps circling in a loop trying to run diagnostics and self-repair and getting nowhere. Not too stressed as it was a second hand donated machine from Submittable. The automated replies look great, but can I please make some updates to Caitlin's as shown below? Caitlin's can message can start showing right away, but Zoe's should not start until June 1st. I'm hoping to have more information about her replacement today, and will let you know ASAP. You are amazing!! Heather Caitlin's message: Thank you for contacting Zootown Arts Community Center. We regret to inform you that Caitlin Stainken is no longer the Executive Director. Please direct any future operations related correspondence to Heather Stockton at [[email protected]](mailto:[email protected]), and any development related correspondence to Jen Ryan Hickes at [email protected]. This is an automated reply. For your convenience, this email has been automatically forwarded to Heather Stockton and Jen Ryan Hickes. Heather Stockton Pronouns: She/Her Operations Executive [embedded image] Zootown Arts Community Center 216 W Main St Missoula MT 59802 (406) 549-7555 [www.zootownarts.org](http://www.zootownarts.org/) Cultivating community through accessible arts experiences for all. --------------------------------------------------------------- From: Artichoke Support - Peet <[email protected]> Sent: Wednesday, May 22, 2024 11:10 AM To: Heather Stockton <[email protected]> Subject: Request for Support Please! (message id: 81788677)
Artichoke Support - Peet (internal)
May 24, 2024, 5:56 PM
Heather, Forwarding to two people is a bit tricky ... a group must be created then forward to that group. If it's truly necessary, it's not a problem, but I avoid it if it's not needed. As it stands you are receiving Caitlin's email, but you'd like Jen to also receive it ... Can one of you take point on receiving forwarded emails into their own INBOX, but both of you have access to Caitlin's shared mailbox? e.g. email comes to Caitlin, delivered to Jen, if you need to see anything, you can look directly into Caitlin's existing mailbox, including new email (and Jen would see that mailbox as well). Thanks.Peet
customer-reply (internal)
May 24, 2024, 7:29 PM
Hi Peet! That all makes sense to me. I think we're through most of these weeds anyhow, so scratch what I said. I'll go ahead and take the lead and just be sure to share with Jen as needed. Thank you so much for the help!! Heather Heather Stockton Pronouns: She/Her Operations Executive [embedded image] Zootown Arts Community Center 216 W Main St Missoula MT 59802 (406) 549-7555 [www.zootownarts.org](http://www.zootownarts.org/) Cultivating community through accessible arts experiences for all. --------------------------------------------------------------- From: Artichoke Support - Peet <[email protected]> Sent: Friday, May 24, 2024 11:56 AM To: Heather Stockton <[email protected]> Subject: Request for Support Please! (message id: 81788677)
customer-reply (internal)
Jun 5, 2024, 7:08 PM
Hi Peet! Thanks again for your help and patience! I haven't received any word that this has created any issue in my absence so I think it's all good to go. That said, on the note of emails, last week the board voted to place a new interim director in place and her name is Erika Peterman. We're hoping to get her an email ([email protected]) and access to all the drives and such when possible. Thank you again!! Heather Heather Stockton Pronouns: She/Her Operations Executive [embedded image] Zootown Arts Community Center 216 W Main St Missoula MT 59802 (406) 549-7555 [www.zootownarts.org](http://www.zootownarts.org/) Cultivating community through accessible arts experiences for all. --------------------------------------------------------------- From: Heather Stockton <[email protected]> Sent: Friday, May 24, 2024 1:29 PM To: Artichoke Support - Peet <[email protected]> Subject: Re: Request for Support Please! (message id: 81788677) Hi Peet! That all makes sense to me. I think we're through most of these weeds anyhow, so scratch what I said. I'll go ahead and take the lead and just be sure to share with Jen as needed. Thank you so much for the help!! Heather Heather Stockton Pronouns: She/Her Operations Executive [embedded image] Zootown Arts Community Center 216 W Main St Missoula MT 59802 (406) 549-7555 [www.zootownarts.org](http://www.zootownarts.org/) Cultivating community through accessible arts experiences for all. --------------------------------------------------------------- From: Artichoke Support - Peet <[email protected]> Sent: Friday, May 24, 2024 11:56 AM To: Heather Stockton <[email protected]> Subject: Request for Support Please! (message id: 81788677)
customer-reply (internal)
Jun 7, 2024, 10:50 PM
Happy Friday Peet! Sorry for the end of day email, I'm wondering if it would be possible to get Erika email access by this next Monday (or "today" which is when I'm hoping you're reading this)? If not, is there a general timeline I can give her? I also have more information on Zoe's replacement. Due to the candidate pool, it made the most sense to replace her with part time employees. We've hired Jules Lucero & Jennica Norton, and both will also need emails if we can get all three tackled at once. I'm so sorry we've another mass influx of change at the ZACC and I'm so appreciative of your help when it comes to our emails. Thanks so much! Heather Heather Stockton Pronouns: She/Her Operations Executive [embedded image] Zootown Arts Community Center 216 W Main St Missoula MT 59802 (406) 549-7555 [www.zootownarts.org](http://www.zootownarts.org/) Cultivating community through accessible arts experiences for all. --------------------------------------------------------------- From: Heather Stockton <[email protected]> Sent: Wednesday, June 5, 2024 1:08 PM To: Artichoke Support - Peet <[email protected]> Subject: Re: Request for Support Please! (message id: 81788677) Hi Peet! Thanks again for your help and patience! I haven't received any word that this has created any issue in my absence so I think it's all good to go. That said, on the note of emails, last week the board voted to place a new interim director in place and her name is Erika Peterman. We're hoping to get her an email ([email protected]) and access to all the drives and such when possible. Thank you again!! Heather Heather Stockton Pronouns: She/Her Operations Executive [embedded image] Zootown Arts Community Center 216 W Main St Missoula MT 59802 (406) 549-7555 [www.zootownarts.org](http://www.zootownarts.org/) Cultivating community through accessible arts experiences for all. --------------------------------------------------------------- From: Heather Stockton <[email protected]> Sent: Friday, May 24, 2024 1:29 PM To: Artichoke Support - Peet <[email protected]> Subject: Re: Request for Support Please! (message id: 81788677) Hi Peet! That all makes sense to me. I think we're through most of these weeds anyhow, so scratch what I said. I'll go ahead and take the lead and just be sure to share with Jen as needed. Thank you so much for the help!! Heather Heather Stockton Pronouns: She/Her Operations Executive [embedded image] Zootown Arts Community Center 216 W Main St Missoula MT 59802 (406) 549-7555 [www.zootownarts.org](http://www.zootownarts.org/) Cultivating community through accessible arts experiences for all. --------------------------------------------------------------- From: Artichoke Support - Peet <[email protected]> Sent: Friday, May 24, 2024 11:56 AM To: Heather Stockton <[email protected]> Subject: Request for Support Please! (message id: 81788677)
Artichoke Support - Peet (internal)
Jun 10, 2024, 11:35 PM
Heather, Erika's account is created and licensed and her password is here: https://start.1password.com/open/i?a=C6VBAMCT5NBCXCKG6ZU5M6U3QU&v=a54zs2cw5hhpch3dlikovqkw7q&i=o6faphjiq6icucdrxrmx3kv2my&h=artichoke.1password.com Zoe is archived with you as the contact (can be updated): "Thank you for contacting ZACC. We regret to inform you that Zoe Sykora is no longer employed here. Please direct any future correspondence to Heather Stockton at [email protected]. This is an automated reply. For your convenience, this email has been automatically forwarded to Heather Stockton." Jenica and Jules are also created with passwords [here](https://start.1password.com/open/i?a=C6VBAMCT5NBCXCKG6ZU5M6U3QU&v=a54zs2cw5hhpch3dlikovqkw7q&i=ei4lwx2hmoikjm2mnmber5cz2m&h=artichoke.1password.com) and [here](https://start.1password.com/open/i?a=C6VBAMCT5NBCXCKG6ZU5M6U3QU&v=a54zs2cw5hhpch3dlikovqkw7q&i=k6e7buj4lnlrmsuhr45xnqxgpi&h=artichoke.1password.com) respectively. Cheers.Peet
customer-reply (internal)
Jun 11, 2024, 5:12 PM
You are the best! Thank you so much for this!! Erika is officially signed in and rolling and we'll get Jennica and Jules in in the next 2 days. Appreciate you! Heather Stockton Pronouns: She/Her Operations Executive [embedded image] Zootown Arts Community Center 216 W Main St Missoula MT 59802 (406) 549-7555 [www.zootownarts.org](http://www.zootownarts.org/) Cultivating community through accessible arts experiences for all. --------------------------------------------------------------- From: Artichoke Support - Peet <[email protected]> Sent: Monday, June 10, 2024 5:35 PM To: Heather Stockton <[email protected]> Subject: Request for Support Please! (message id: 81788677)
[email protected] (internal)
Feb 13, 2025, 8:54 PM
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