#26900 Can't move items out of folders

Resolved Created Apr 18, 2024, 8:19 PM Resolved Apr 24, 2024, 5:04 AM

RMM Agent (internal) Apr 18, 2024, 8:19 PM

Subject: Can't move items out of folders Description: Hi Peet, when I try to move a document "out" of a folder it gives me the ghostbusters symbol for some reason? I can however move documents "into" folders, but for some reason I can't move them back out? It's not a huge deal but definitely an inconvenience at times. I've got a work-around by "cutting" the document and pasting where I want it, but I'd like to be able to freely move documents by dragging if I could. Let me know if you want to zoom and I can show you what I'm seeing. Thanks.

RMM Script (internal) Apr 18, 2024, 8:19 PM

Contact Info:
Name: Gage Legare
Email: [email protected]
Phone:

Artichoke Support - Peet (internal) Apr 18, 2024, 9:56 PM

Gage,

You're computer hasn't be up all too long, but it's been more than a week since a restart. Would you mind restarting first to see if the issue persists.

Cheers.Peet

customer-reply (internal) Apr 19, 2024, 2:09 PM

Peet, I restarted right away this morning and when I got logged back in I was still unable to move documents out of folders by just dragging them. Let me know if we need to zoom/you take over my computer to see what I'm talking about.

-Gage

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From: Artichoke Support - Peet <[email protected]>
Sent: Thursday, April 18, 2024 3:56 PM
To: Gage Legare <[email protected]>
Subject: Can't move items out of folders (message id: 80661130)