#25604 Morningstar Issues for Jill and Missy

Resolved Created Jan 16, 2024, 6:12 PM Resolved Aug 8, 2025, 5:59 PM

RMM Agent (internal) Jan 16, 2024, 6:12 PM

Subject: Morningstar Issues for Jill and Missy Description: Hey Peet. I will need some assistance today to get Morningstar installed on my computer. The new one just won't let me do it. Also Missy is still having problems with PDF Editor and MStar not playing well together--she can't generate reports. Thanks!

RMM Script (internal) Jan 16, 2024, 6:12 PM

Assigned Contact Info:
Name: Jill Tripp
Email: [email protected]
Phone: 

===========================

Customer Entered Contact Info:
Name: Jill Tripp
Email: [email protected]
Phone: 406-241-9382

Artichoke Support - Peet (internal) Jan 16, 2024, 9:27 PM

For Missy ...

Open Preferences in PDF-Xchange:

[embedded image]

Choose "File Associations"
Set "View PDF files in Internet Explorer:" and "Register NP-plugin for other browsers:" to "No"
Check "Apply changes for current user only"
Click "Apply..." (not the highlighted 4 and "Apply..." button"
Cick OK
[embedded image]

Cheers.Peet

Artichoke Support - Peet (internal) Jan 16, 2024, 9:37 PM

As for MorningStar, please make sure you've downloaded this installer:

https://gladmainnew.morningstar.com/dwsv2/awsoe/awsinstaller.exe

Then try running it again. After launching and a moment of examining the installer, the system should automatically approve and elevate it to administrator ... then walk through the installation.

If you have any issues let me know and I can remote in.

Cheers.Peet

[email protected] (internal) Aug 8, 2025, 5:59 PM

Edits made via Bulk Update Tool - see change log for this timestamp